Allie Grant | Page 14

It was a real pleasure working with your dealership. Brad Lunar made me feel like family. He gave me the grand tour of your facility and answered all my questions.Your staff is great !!!!!!!!!!!! Brad Lunar made me feel like family. He gave me the grand tour of your facility and answered all my questions.Your staff is great !!!!!!!!!!!! More

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Good experience except for one thing. In December of 2016, I was looking for a 2014 Certified Subaru Forester. Ganley East had two. Scheduling a visit, I spoke with Alexandra, who was very In December of 2016, I was looking for a 2014 Certified Subaru Forester. Ganley East had two. Scheduling a visit, I spoke with Alexandra, who was very friendly. Arriving at the dealership, both vehicles were nicely prepared. I drove both vehicles accompanied by my salesman, Jack Crouch, who was a nice guy, kind of rough around the edges, but O.K. Preferred one of the vehicles and the purchase deal was written. They were very helpful, especially with my trade-in, and helping me transfer my belongings from it to my newly purchased Forester. The part of the experience that has left a "bad taste in my mouth" was after the purchase agreement had been written. Before I could sign it, Lou Monaco, the used car manager, appeared with another purchase agreement. This one included a new $1300 line item for the Subaru extended warranty program. Whereas the program covered a lot, I did not want the program but chose to rely on the work done to this vehicle for it be a Certified vehicle and the general, reliability of Subarus. However, when I met with their financial person to he told me that because of some special thing, he could offer that same Subaru extended warranty program for $999. This part of the dealer experience began to stink like a scam. What if I had taken the bait from Lou and paid an additional $301 for the same program. I, again, declined the extended warranty program. It's a shame to have a good experience be tainted by that kind of auto dealer B.S. More

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