Allie Keegan | Page 3

Great service and easy people to deal and very helpful and easy going to deal with and easy going to deal with More

by amjadshaltaf15 Verified Customer Verified Customer

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Well kept, clean and welcoming. Polite friendly staff. Accommodating and professional environment steeped with industry knowledge. Polite friendly staff. Accommodating and professional environment steeped with industry knowledge. More

by s.m.fleming Verified Customer Verified Customer

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Stay away from this company. The service is terrible. I will not be returning and would strongly advise others to avoid this dealership. Based on my experience, this does not app The service is terrible. I will not be returning and would strongly advise others to avoid this dealership. Based on my experience, this does not appear to be a location-specific issue. I am 42 years old, moved to the U.S. 9 years ago, and this is my third new car, so I have a solid basis for comparison. I purchased a brand-new 2025 Jeep Grand Cherokee L from the Lockport location. A few days later, I noticed that the start-stop system was not activating while driving. I scheduled a service appointment online for 7:00 AM on a Saturday. What should have been a straightforward visit turned into more than three hours wasted at the service department. I was told the issue was “fixed” and that the system would begin working in a day or two—an unacceptable and illogical explanation, especially considering the vehicle’s mileage increased by 8 miles during the visit. To make matters worse, I was not given a copy of the work order, and this service visit does not appear anywhere in the vehicle’s service history, while all other visits do. This alone raises serious concerns about transparency and record-keeping. I then attempted to contact the Service Director, Huver Franco, using the phone number and email listed on the dealership’s website. My emails were ignored. Phone calls went unanswered, his voicemail was full, and no calls were returned. When contacting the dealership directly, I was repeatedly told he was “in a meeting” or would call me back. He finally called after 5–6 days, apparently only because I was calling multiple times a day. Although the vehicle issue was eventually resolved, no customer should have to chase a dealership for days—let alone months—to receive basic service and communication. I attempted to follow up again by phone and email and received no response for more than two months. I also contacted the Vice President of Service Operations, Daniel Galvan, using the contact information publicly listed on the website. Once again, there was absolutely no response after more than two months. After my second service visit, the work order included a note stating: “If you can rate the quality of our service with 10 stars, please contact me,” followed by the contact information of the Customer Relations Director, Troy Bettenhausen. I emailed him as well and waited over two months without any response. When I called the dealership, I was told he does not speak by phone and only responds to emails at his discretion. This entire experience demonstrates a complete lack of professionalism, accountability, and respect for customers. I have never encountered such disregard from any American company. I deeply regret the time I wasted dealing with this dealership and hope this review helps others avoid the same experience. More

by 13alex01 Verified Customer Verified Customer

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We have purchased 3 cars in the past 4 years from Bettenhausen. Nick P and Dylan A have been wonderful to work with. Will definitely be back for the next car! Highly recommend them! Bettenhausen. Nick P and Dylan A have been wonderful to work with. Will definitely be back for the next car! Highly recommend them! More

by NSCSKS Verified Customer Verified Customer

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Allie was great to work with very thorough and friendly. Definitely will recommend her to anyone interested in buying a car. Definitely will recommend her to anyone interested in buying a car. More

by martyw1 Verified Customer Verified Customer

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Nothing but great things to say about Bettenhausen CDJR! Selling cars the right way! From ease of doing business, very friendly staff and unbeatable price! Don't look any further Bettenhausen CDJR has you c Selling cars the right way! From ease of doing business, very friendly staff and unbeatable price! Don't look any further Bettenhausen CDJR has you covered! More

by jdhchi Verified Customer Verified Customer

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Always clean. Facility is easy to navigate. Staff is always friendly . They make every interaction smooth. Facility is easy to navigate. Staff is always friendly . They make every interaction smooth. More

by AMANDA1BROWN Verified Customer Verified Customer

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Can't believe how professional and friendly they are i would definitely recommend them to my friends would definitely recommend them to my friends More

by vitnerchipman Verified Customer Verified Customer

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From dropping off our Jeep to picking it up, all was great! Definitely will bring the car in again if I need any repairs needed on it. great! Definitely will bring the car in again if I need any repairs needed on it. More

by marybags Verified Customer Verified Customer

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Everything was great from stepping through the front doors, greeted by 2 gentlemen to see if we needed water to walking out with a brand new car! Will definitely be back! doors, greeted by 2 gentlemen to see if we needed water to walking out with a brand new car! Will definitely be back! More

by marybags Verified Customer Verified Customer

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