Ally Gallagher | Page 14

This dealership is very professional and courteous. They kept me informed of the status of the maintenance. They kept me informed of the status of the maintenance. More

by OAJADOS Verified Customer Verified Customer

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Jasmin Umanzor was helpful and understanding when I explained we couldn't pick up my car but until Saturday. She was fast getting the paperwork ready for me. Karen was very nice bringing my car to the explained we couldn't pick up my car but until Saturday. She was fast getting the paperwork ready for me. Karen was very nice bringing my car to the front (and also when she picked us up at the dealership on April 25 to take us to the airport). After we left the dealership, I noticed that the driver side visor was falling in front of my face as it was before I brought it over to you to get it repaired. I personally asked Ally to have it fixed. She got in my car and saw the broken visor. It was not fixed. We lived almost 3 hours away from Frisco and it is very difficult for me to organize a trip to Crest Volvo having to leave my car with you to get this issue fixed, after you being aware of it and having plenty of time to take care of it. Yes, I am very disappointed and it's frustrating to drive and constantly have to lift the visor away from my forehead while driving! I do want to know how you're going to resolve this problem. More

by NORMA.PLS Verified Customer Verified Customer

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Bryce was great, but there were issues with service and they keep causing issues with the tires when they don’t air them up to the specs on the tire. they keep causing issues with the tires when they don’t air them up to the specs on the tire. More

by miss_caity_13 Verified Customer Verified Customer

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Alley- was very helpful while my car was in for service. Also the lady who helped me with the loaner car provided great service. Also the lady who helped me with the loaner car provided great service. More

by CRAIGHWALKER Verified Customer Verified Customer

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They are Friendly, professional and communicative about your service and car. The loan car process is simple. your service and car. The loan car process is simple. More

by Blondeedallas Verified Customer Verified Customer

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i would never buy a car from any volvo dealership other than crest. they make car buying the most user friendly experience ever. than crest. they make car buying the most user friendly experience ever. More

by goldstein Verified Customer Verified Customer

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Ally always takes care of me. The recall work took a bit longer than she expected it to, but she called and kept me updated. The recall work took a bit longer than she expected it to, but she called and kept me updated. More

by SCHOENET Verified Customer Verified Customer

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Great customer service from my service advisor Ali. I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job cleaning my car insde & I highly recommend this dealership for their repair services. They were professional, knowledgeable and did an excellent job cleaning my car insde & out before returning back to me. More

by SURAFELMATHIAS Verified Customer Verified Customer

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They are always courteous and kind. They always do my best to meet my needs. They always do my best to meet my needs. More

by IJINGYI Verified Customer Verified Customer

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So, we had a 9:15 am appt. When dropping off the car we were told it would take 2-3 hours to update the computer for a recall notice. We did get a loaner, but were limited to When dropping off the car we were told it would take 2-3 hours to update the computer for a recall notice. We did get a loaner, but were limited to a 60 mile range. We live at the edge of that distance so we hung around near the dealership. We called about 2pm (4.5 hours from check in) to check on status and no one returned our call. We stopped by to be told it was "on deck" to be next in line and it would be 2-3 more hours. When we asked why it was taking so long to get started they said because we took a loaner and therefore it would be worked in. That would have been handy information at the time we made the appt. At 6pm we called again and left a second request to update our vehicles status and no one called us back.. again. As we pulled up to the dealership @ 6:30 someone from service finally answered the phone but were not able to give us status. We went inside then and only then did we get confirmation it was ready. We were told they called us, they had the right numbers, but neither of us had missed calls from the service department. The car had gotten the computer reprogram but not the cleaning promised with the service. The gracious and kind service valet cleaned the car. We didn't mind leaving the car all day, but we should have been told that was going to be the case up front. We should have been told the loaner had limited mile radius when making the appointment so we could have brought one of our other vehicles to return home. We should have received prompt return calls or texts on the status of the vehicle when we called and left messages. We should not have been "fibbed" to when they tried to explain they had called. I'm not saying they didn't call some number but not ours which were clearly listed on the form. And if cleaning the vehicle we should have received a clean car. I was actually appalled when the older gentlemen doing valet did the work. He was kind and courteous and the only reason this isn't a zero star review. Crest had a reputation for customer service which brought us to the dealership. They did not show that reputation on this visit. Be up front and informative to your customers, we ARE NOT as familiar with the process as you are. My recommendation is to tell the customer how the process works, what to expect in terms of repair duration and prepare us for any constraints, like the loaner vehicle mileage. Do this when we make the appt not when we get to the dealer. And do not tell us you called without having left a message. We liked the sales reps, love the valet who helped us at service, but the overall service experience was poor. More

by MAJRDUFFR Verified Customer Verified Customer

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