Rachael Mergott

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience! Finding a car that meets everyone's needs can be a challenge, so we're happy that Rico was able to match both yours and your husband's criteria perfectly. We appreciate you mentioning his excellent customer engagement style – creating a positive buying experience is what we strive for. Thank you for choosing Crest Cadillac, and congratulations on becoming a happy new Cadillac customer! We look forward to seeing you again in the future.

Crest Volvo Cars responded

Sujean804, First off I am so sorry that Crest Volvo Cars completely dropped the ball in communication on your transaction. Please that it was just an assumption from my salesperson and we indeed did not send your personal info to anyone. Thank you for taking the time to call me back today and work through this miscommunication from my staff. That doesn't mean that we are not in the wrong and I apologize again. I am going to use your feedback and our great conversation to implement a new policy so my staff does not "assume" what went on or was sent. Enjoy your Volvo and we look forward to continue to be your dealer for service. As we discussed, please save my personal cell info and call me with anything you need concerning your Volvo. Have an amazing weekend!. Jason Pickering Cell 214-620-5788 Managing Partner Crest Volvo Cars

Crest Volvo Cars responded

We're thrilled to hear you had a great buying experience, Nikki! Thank you for mentioning Andrew – it means a lot to us. At Crest Volvo Cars, we strive to make the car buying process smooth and enjoyable, from start to finish, and it sounds like Andrew achieved that for you. We especially appreciate you mentioning his continued attentiveness even after your purchase. Providing exceptional customer service is a priority at Crest Volvo Cars, and Andrew exemplifies that commitment. We'll be sure to pass your kind words on to him! Thank you again for choosing Crest Volvo Cars! Please don't hesitate to reach out if you have any questions in the future.

Crest Volvo Cars responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

Crest Volvo Cars responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

Crest Volvo Cars responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.