Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
161 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

8 yrs, 10 mos

Languages Spoken

English English

4.9

161 Reviews

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161 Reviews of Rachael Mergott

June 22, 2026

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Employee Rating

The Crest team did a great job of helping me get in to a new Volvo after my previous one was totaled. It was a stressful situation and they made it simple and easy. More

by Cassie S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duncan McPhail, Gage Rucker

Jun 23, 2026

Crest Volvo Cars responded

We are thrilled to hear that your experience with our team made such a stressful situation feel manageable. Losing a vehicle unexpectedly is never easy, and we are genuinely glad we could help you find your way into a new Volvo with as little friction as possible.

June 11, 2026

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I have been a Volvo Customer since 1997. This is my 5 th Volvo. I still have my first one with over 200 k My rep Lyn Ford is Amazing. Patient kind spirited and knowledgeable of his work More

by BUTLERSONJA26
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Max Caplin, Lyn Ford , Sales Rep. Greg not sure last name

Jun 12, 2026

Crest Volvo Cars responded

We deeply appreciate your loyalty and the wonderful relationship you have built with Volvo over the years! It is truly remarkable to hear that you are on your fifth Volvo and that your very first one is still going strong with over 200,000 miles — that speaks volumes about the quality and durability that has kept you coming back. We are so glad that Lyn has been such a positive part of your experience. Your kind words about his patience, warmth, and expertise mean a great deal to us. We are honored to have you as part of the Crest Volvo Cars family. Thank you, Sonja, for your continued trust and support!

June 09, 2026

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The entire process went very smoothly with ALL of my questions being answered nicely and professionally. More

by sharonkruit2018
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Purchase Time
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Recommend Dealer
Yes
Jun 11, 2026

Crest Volvo Cars responded

We are pleased to hear that your experience went so smoothly. It's wonderful to know that our team was able to answer all of your questions in a professional and helpful manner. Your positive feedback means a great deal to us and reinforces our commitment to providing exceptional service to every customer. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

June 03, 2026

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It was a great experience and went fast. We were in and out in 2 and half to 3 hours! More

by CODYLAMMONS11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna

Jun 10, 2026

Crest Volvo Cars responded

We genuinely appreciate your positive feedback about your experience with us. It's wonderful to hear that everything went smoothly and efficiently for you, and that you were able to complete your visit in such a reasonable timeframe. Your satisfaction is exactly what we strive for at Crest Volvo Cars, and we're thrilled that we could deliver the quick and seamless service you experienced. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

June 01, 2026

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Mike Stock and team were extremely fast and helped me find the best deals on the car adhering to their policies as well as keeping the customer experience very professional More

by simhanp
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Stock, Madolyn McPhail

Jun 08, 2026

Crest Volvo Cars responded

We are pleased to hear about your exceptional experience with our team. It's wonderful to know that the speed of service and professionalism made such a positive impression while helping you find the best deals available. Your feedback about the quality of service you received truly means a lot to us at Crest Volvo Cars. We're grateful that you took the time to share your experience and appreciate your recognition of our commitment to maintaining high standards while delivering excellent customer service.

May 31, 2026

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My experience was phenomenal. The sales man "Tux" was recommended to me by my parents. I couldn't be happier with the service I received. Rachael from the finance department was More

by ryantmat888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tux Browning

Jun 05, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your phenomenal experience! It's wonderful to know that both Tux and Rachael provided you with exceptional service throughout your visit. We truly appreciate you taking the time to recognize their dedication to ensuring you had a positive experience. Thank you for choosing us and for sharing your kind words about our team. We look forward to continuing to serve you in the future and maintaining the high standard of service that made your experience so memorable.

May 29, 2026

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5++++ stars excellent service I would highly recommend to a friend. Excellent experience overall. 5++++ stars More

by kristitadlock1222
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Tim Taylor, Jordan Farmer , Leland Taylor, Rogers Brown

Jun 03, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had such an excellent experience with us and that you would recommend us to a friend. Your kind words about our service truly mean the world to our team. It brings us great joy to know that we exceeded your expectations and provided the level of service that our team strives to deliver to every customer. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

April 25, 2026

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They went out of their way to help me into our XC90 to ensure a better experience than I had up-to-date elsewhere. Helped us with securing the vehicle we wanted given we were 3 hrs away in OKC. More

by billnapril
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nash Abir, Sam Hilou

Apr 27, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your positive experience with finding the perfect XC90. It's wonderful that our team was able to provide you with exceptional service and improve upon your previous experiences. We understand that traveling from Oklahoma City was quite a journey, and we're thrilled that our staff could make the process smooth and help secure exactly the vehicle you were looking for. Your satisfaction means everything to us, and we're grateful you chose Crest Volvo Cars for this important purchase.

April 11, 2026

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no place other than crest to do volvo business. would never trade elsewhere. no way! crest is the best! bg More

by goldstein
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Bowen , Caplin!

Apr 14, 2026

Crest Volvo Cars responded

We are delighted to hear about your unwavering loyalty to our dealership. Your confidence in choosing us for all your Volvo needs truly means the world to our team. Knowing that you consider us your go-to destination and wouldn't consider going anywhere else reflects the trust we've built together. We deeply appreciate customers like you who recognize our commitment to excellence and continue to rely on our services. Your loyalty motivates us to maintain the high standards that keep you coming back.

April 04, 2026

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Everyone there is amazing to work with! Wouldn’t buy a car anywhere else! Fantastic experience! More

by FISHERFAM04
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 08, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your enthusiasm for working with our staff means everything to us. It's fantastic to know that you felt so well taken care of that you would choose us again for future vehicle purchases. We truly value customers like you who take the time to share such positive feedback about their experience. Your satisfaction is what drives us to maintain the high standards we strive for every day.

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