Alma Lugo

Fantastic service and communication. Always well taken care of but the service team. Flexible scheduling. Always well taken care of but the service team. Flexible scheduling. More

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I love it , because my car always My car has always been in perfect condition in perfect condition More

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I bought my car at VW Marin and got it serviced there for a few years till I moved out of the county. This past weekend a light came on in the dashboard and I was close to VW Marin. They were able to give me a few years till I moved out of the county. This past weekend a light came on in the dashboard and I was close to VW Marin. They were able to give me a same day appt. And run a diagnostic. I got an estimate and after approving it my car was serviced right away. Alma my service technician kept in touch with me at all times and sent me updates. I was able to pick up my car as soon as it was ready. I will come back if needed and I will even consider doing the maintenance services there even though I live further out now! ;) More

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Volkswagen of Marin is exceptional. The staff is friendly the quality of service far exceeds my expectations. I have received amazing service with Alma and her team. Happy Volkswagen ow The staff is friendly the quality of service far exceeds my expectations. I have received amazing service with Alma and her team. Happy Volkswagen owner. More

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VW Marin sales and service teams are amazing! both teams have been very helpful and knowledgeable throughout the purchase process and service if the new vehicle. both teams have been very helpful and knowledgeable throughout the purchase process and service if the new vehicle. More

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I bought my VW here as well as do its service here. I live in SF and my first year with my new car got service done at the SF VW royal auto group but the customer service was atrocious there and they w I live in SF and my first year with my new car got service done at the SF VW royal auto group but the customer service was atrocious there and they were really bad at communication. I now do everything at VW Marin and they’re wonderful. They’re pleasant, transparent, communicative and very organized. Highly recommend you use San Rafael VW even if it means traveling further than going to your local one. More

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Everything worked out, smooth and easy and communication was great. I plan to come back again for my next service. was great. I plan to come back again for my next service. More

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Overall they’re good. However, no one went over the check up on my ID4. Then when i got home, i noticed that my 4 tires all had ⚠️ , i doubt this is accurate. Because the However, no one went over the check up on my ID4. Then when i got home, i noticed that my 4 tires all had ⚠️ , i doubt this is accurate. Because the rear passenger tire was replaced with a new tire and could not possibly have the exact same wear! So, i question the service honesty. More

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Excellent and consistent customer service with VW Marin over the years. They treat me like a VIP from the second I roll in to my departure for any service. When we buy a new car one day, we'll be coming ba over the years. They treat me like a VIP from the second I roll in to my departure for any service. When we buy a new car one day, we'll be coming back to VW Marin because service is a critical component of one's car experience. Special shout out to Daniel Rodriguez for his exceptional customer service. He goes above and beyond to take care of his customers. Keep up the great work, team VW Marin! More

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My experience at Volkswagen of Marin was made much better by my service advisor, Alma. She took care of everything that I needed and was very professional. by my service advisor, Alma. She took care of everything that I needed and was very professional. More

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