Ryan O'Sullivan
Ryan O'Sullivan at Volkswagen Marin

Ryan O'Sullivan

Service Advisor

Volkswagen Marin

720 Francisco Blvd W
San Rafael , CA 94901

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4.9
82 Reviews

Since entering the automotive industry in 2017, Ryan has brought a genuine passion for helping clients and a love for vehicles to every interaction. Known for his approachable demeanor and dedication to customer satisfaction, he creates a welcoming and informative experience for each guest. Outside of work, Ryan enjoys the great outdoors, spending his free time hiking, fishing, and off-roading whenever possible. His adventurous spirit and appreciation for nature carry over into his professional approach, making every client journey one to enjoy.

Dealership Experience

4 yrs, 6 mos

Industry Experience

9 yrs, 4 mos

Languages Spoken

English English

4.9

82 Reviews

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82 Reviews of Ryan O'Sullivan

September 17, 2026

Dealership Rating
Employee Rating

All Service Advisors knowledgeable, helpful, and friendly. Clear explanations. Clear choices. Dealer prices apply but never any pressure. More

by thommarkham
Service Price Transparency
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Recommend Dealer
Yes
Sep 17, 2026

Volkswagen Marin responded

Hearing that our advisors were knowledgeable, offered clear explanations, and kept things pressure-free means a lot to our service team. We’re glad the service on your Jetta felt straightforward and transparent throughout.

September 16, 2026

Dealership Rating
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Great service team. Easy to make appointments and great communication while vehicle is being serviced. More

by jennifersicklick
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Recommend Dealer
Yes
Sep 16, 2026

Volkswagen Marin responded

Your note about easy appointment scheduling and clear updates reflects our service team’s commitment to convenience and transparency. Ryan appreciates your kind words, and we’re grateful you entrusted your Volkswagen Jetta to us.

September 12, 2026

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Detail orient, knows customer's needs, very kind, curtesy ride. Prompt service, knowledge of the vehicle More

by taewon
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Recommend Dealer
Yes

Other Employees Tagged: Jay Dhillon, Todd Garner

Sep 12, 2026

Volkswagen Marin responded

Attention to detail and anticipating your needs are at the heart of our service. Hearing that our prompt service, vehicle expertise, and courtesy ride made servicing your Tiguan stress-free means a lot to our service team.

September 10, 2026

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I get good service from Ryan and gets completed on time, he is very knowledgeable and has good advice about what to get done to take care of my VW More

by hughbarron
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Recommend Dealer
Yes
Sep 10, 2026

Volkswagen Marin responded

Knowing that Ryan’s expertise and on-time service met your needs is rewarding. Our team is pleased that our guidance helps you maintain your Volkswagen Golf Alltrack.

September 10, 2026

Dealership Rating
Employee Rating

Ryan and Christy are very professional, kind, flexible and understanding of my mine and my car's needs. I really appreciate the. Give them a raise!! More

by Firmage68
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 10, 2026

Volkswagen Marin responded

Flexibility and understanding are at the heart of how our service team operates. We’re glad Ryan and our team could deliver that level of care during service on your Tiguan. Hearing your praise means a lot to our service team.

September 10, 2026

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Took my car in to get serviced before a cross country drive. Expected to get the tires rotated, oil changed, brakes checked out, etc. They told me it would be 2-3 hours and I opted to wait onsite. Everyo More

by Annika.helmer
Service Price Transparency
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Recommend Dealer
Yes
Sep 11, 2026

Volkswagen Marin responded

Annika, thank you for sharing your feedback. We are so sorry for the lack of communication regarding the status of your VW and the longer than expected wait. While we appreciate your kind comments about our Team, we understand that clear and timely updates are just as important as the service itself. We have identified what happened and are implementing corrective measures to help prevent this from happening again. Thank you for choosing Volkswagen Marin, and safe travels! We look forward to wowing you on your next visit!

September 01, 2026

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Overpriced service, misleading quotes, and hidden fees throughout. Save your money and go elsewhere instead. More

by VW_owner
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Recommend Dealer
No

Other Employees Tagged: Daniel Rodriguez, Ivan Chavez

August 31, 2026

Dealership Rating
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Ryan makes serving your car as easy and seemless as possible. From check in to check out, it’s fantastic service. Consistent. More

by lucieszakallas
Service Price Transparency
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Recommend Dealer
Yes
Aug 31, 2026

Volkswagen Marin responded

Knowing that Ryan made the service process for your Volkswagen ID.4 feel effortless means a lot to our service team. Your kind words encourage us to keep delivering consistent, stress-free service. Thanks for trusting our service department with your vehicle.

August 29, 2026

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Employee Rating

Unable to complete my repair. While dealer helped get VW to pay for part of repair, the replacement communications unit still doesn’t work after a week. This is not acceptable More

by ID4 owner
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2026

Volkswagen Marin responded

We're sorry to hear your repair experience at Volkswagen Marin fell short of expectations, especially with the replacement communications unit still not functioning after a week. This is not the level of service we strive to provide, and we would welcome the opportunity to learn more about your visit and assist further.

August 28, 2026

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Employee Rating

Fantastic service and communication. Always well taken care of but the service team. Flexible scheduling. More

by djsdasilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Volkswagen Marin responded

Thank you for the five-star rating and for praising our service team’s communication. We’re glad they could take great care of your Golf R and fit your appointment around your schedule.

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