Alma is a dedicated service advisor at Volkswagen Marin, known for her friendly demeanor and commitment to delivering an exceptional customer experience. With a strong focus on clear communication and efficiency, Alma ensures every guest feels informed and confident throughout their service visit. Her passion for helping people and attention to detail make her a trusted resource for both new and returning clients.
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Write a Review34 Reviews of Alma Lugo
April 14, 2026
I like taking my car to vw Marin. I feel confident that what ever the repair is needed will be done efficiently. And the staff are genuine and trustworthy. I feel confident that what ever the repair is needed will be done efficiently. And the staff are genuine and trustworthy. More
Other Employees Tagged: Daniel Rodriguez, Ryan O'Sullivan, Christianne Robbins
April 05, 2026
I highly recommend the San Rafael Volkswagen dealership! All my experiences with them were great!! Very polite people, very knowledgeable and keep the client informed of what is going on with your vehicle! All my experiences with them were great!! Very polite people, very knowledgeable and keep the client informed of what is going on with your vehicle!! More
Other Employees Tagged: Daniel Rodriguez, Ryan O'Sullivan, Christianne Robbins
April 02, 2026
Alma has helped me multiple times and has always been helpful, friendly and knowledge about my vehicle. She always has had great communication while my car was being serviced. helpful, friendly and knowledge about my vehicle. She always has had great communication while my car was being serviced. More
April 01, 2026
Service writer Ryan and his team do great work. Appreciate you all. Thank you so much. Appreciate you all. Thank you so much. More
Other Employees Tagged: Ryan O'Sullivan
March 27, 2026
When I got past the call center and actually got a person in service (I believe Christy) the service was exceptional Whe I arrived on site Ryan expedited my check in. Alma was a pleasure to interact with a in service (I believe Christy) the service was exceptional Whe I arrived on site Ryan expedited my check in. Alma was a pleasure to interact with and provided efficient and professional service Upon leaving my check engine light appeared and when I arrived on site after 6pm she calmed my nerves with her knowledge also got me in first thing the next day and resolved the issue within the hour Thank you More
Other Employees Tagged: Ryan O'Sullivan
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