Alma Lugo
Alma Lugo at Volkswagen Marin

Alma Lugo | Page 2

Service Advisor

Volkswagen Marin

720 Francisco Blvd W
San Rafael , CA 94901

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5.0
34 Reviews

Alma is a dedicated service advisor at Volkswagen Marin, known for her friendly demeanor and commitment to delivering an exceptional customer experience. With a strong focus on clear communication and efficiency, Alma ensures every guest feels informed and confident throughout their service visit. Her passion for helping people and attention to detail make her a trusted resource for both new and returning clients.

5.0

34 Reviews

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34 Reviews of Alma Lugo

April 14, 2026

Dealership Rating
Employee Rating

Indigo Marin Service Center is the best, and specifically Alma has been excellent! It is such a smooth, organized and great service appointment every time. More

by meili8901
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 16, 2026

Volkswagen Marin responded

Thank you for your kind feedback. We’re delighted to hear you consistently have smooth and well-organized service experiences at Volkswagen Marin. It’s especially great to know Alma has made such a positive impact. Delivering efficient, high-quality service is always our priority, and we truly appreciate your continued support!

April 14, 2026

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I like taking my car to vw Marin. I feel confident that what ever the repair is needed will be done efficiently. And the staff are genuine and trustworthy. More

by annmcloughlin
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 16, 2026

Volkswagen Marin responded

Thank you for your feedback, Ann. We’re glad to hear you feel confident trusting Volkswagen Marin with your vehicle and that our team has earned your trust through efficient and reliable service. Providing a genuine, transparent, and high-quality experience is always our priority, and we truly appreciate your continued support!

April 11, 2026

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Alma was great. Thanks for the prompt help at the last minute. Again, thank you More

by petertiernan250
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Recommend Dealer
Yes
Apr 16, 2026

Volkswagen Marin responded

Thank you for your feedback, Peter. We’re glad to hear Alma was able to assist you promptly, especially on short notice. Providing responsive and reliable service is a key part of the Volkswagen Marin experience, and we truly appreciate your support!

April 08, 2026

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Great customer service, a change from past experience, very nice to see. Keep up the service More

by danowen
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Recommend Dealer
Yes
Apr 09, 2026

Volkswagen Marin responded

Thank you for your feedback and for choosing Volkswagen Marin. We’re delighted to hear you experienced great customer service and noticed a positive improvement. Continuous improvement is very important to us, and your recognition means a great deal. We look forward to continuing to provide you with an excellent experience in the future!

April 05, 2026

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I highly recommend the San Rafael Volkswagen dealership! All my experiences with them were great!! Very polite people, very knowledgeable and keep the client informed of what is going on with your vehicle! More

by Lucy Nunes
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Recommend Dealer
Yes
Apr 07, 2026

Volkswagen Marin responded

Thank you, Lucy, for your kind recommendation and for choosing Volkswagen Marin. We’re delighted to hear our team has consistently provided knowledgeable, polite, and communicative service. Keeping our clients informed and delivering a great experience is always our priority. We look forward to seeing you again!

April 02, 2026

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Alma has helped me multiple times and has always been helpful, friendly and knowledge about my vehicle. She always has had great communication while my car was being serviced. More

by Sdanese
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Recommend Dealer
Yes
Apr 07, 2026

Volkswagen Marin responded

Thank you for your continued trust in Volkswagen Marin Service. We’re delighted to hear Alma has consistently provided friendly, knowledgeable, and communicative support during your visits. We truly appreciate your loyalty and look forward to assisting you again!

April 01, 2026

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Service writer Ryan and his team do great work. Appreciate you all. Thank you so much. More

by PERRON76
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Sullivan

Apr 07, 2026

Volkswagen Marin responded

Thank you for your feedback and for choosing Volkswagen Marin Service. We’re pleased to hear Ryan and the team delivered great work and a positive experience. We truly appreciate your support and look forward to serving you again.

April 01, 2026

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The service coordinator Alma was very friendly and overall the experience was great. Wish our local dealer was as good. More

by Gannon
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Recommend Dealer
Yes
Apr 07, 2026

Volkswagen Marin responded

Thank you for your feedback and for choosing Volkswagen Marin Service. We’re delighted to hear Alma provided a friendly and great overall experience. Your comparison means a lot to us, and we look forward to continuing to exceed your expectations!

April 01, 2026

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Employee Rating

The service staff is first rate…everybody, not just tour service advisor, but everybody!..is very helpful. Love this dealership! More

by Misha1031
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2026

Volkswagen Marin responded

Thank you for your kind feedback and for choosing Volkswagen Marin Service. We’re thrilled to hear our entire team provided such a helpful and first-rate experience. Creating a welcoming, supportive environment for every guest is what we strive for. We truly appreciate your loyalty and look forward to assisting you again in the future!

March 27, 2026

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Employee Rating

When I got past the call center and actually got a person in service (I believe Christy) the service was exceptional Whe I arrived on site Ryan expedited my check in. Alma was a pleasure to interact with a More

by Mwjohnson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Sullivan

Mar 30, 2026

Volkswagen Marin responded

Thank you for your 5-star review of Hyundai of Palm Springs. We’re glad to hear that once connected with our service team, Christy, Ryan, and Alma provided exceptional, professional, and reassuring care throughout your visit. Ensuring a responsive and high-quality Hyundai service experience, especially when unexpected concerns arise, is our priority. We truly appreciate your feedback and look forward to assisting you again!

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