Alon Katende | Page 31

Okay, where do I start? 6 stars if I could give. This Okay, where do I start? 6 stars if I could give. This is the most amazing and customer obsessed experience I have had at a dealership. All credits Okay, where do I start? 6 stars if I could give. This is the most amazing and customer obsessed experience I have had at a dealership. All credits to Alon Katende and also Robert. I live in Philadelphia and the dealership is 90 miles away. We liked a car and wanted to get in on a Friday, 31st July 2020. 1. We drove a rental car 2 hours from philly to get to the dealership. Alon was in touch throughout to start the buying process and getting the car ready. (Sending a video tour and all) 2. We got there at 6:10, the dealership closes at 6pm. They patiently waited for us. Alon even let me do a test drive before we finalised the car. By the time we were done with the paperwork, it was already 8:10. 3. The best part, how do we get 2 cars back to philadelphia? Alon helped us drive the car back and we drove back in the rental. 96miles 2hours! We drove back to the Amtrak station close to our house and Alon took the train back at 10:30pm. He went so much out of his way to get this done. I think this is the best level of customer commitment I have ever seen. Smythe Volvo is lucky to have such a committed and down to earth employee. :) 4. Overall the process was transparent and there were no weird charges added to our car deal. (Other dealerships were pushing for lo-jack, some coating and what not boosting $1000) I will say this was a great car buying experience! More

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From test drive to delivery a great experience. Great communication from Alon during the sales process and appreciated the follow up from Emilia after delivery to answer my questions after a couple of da communication from Alon during the sales process and appreciated the follow up from Emilia after delivery to answer my questions after a couple of days driving the new vehicle. Glad to be back at Smythe! More

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Alon was very helpful in providing me detailed information about what I was looking for. Emilia was very courteous and offered help help through out information about what I was looking for. Emilia was very courteous and offered help help through out More

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My wife and I recently purchased a Volvo XC60 from Smyth Volvo. Alon was our sales rep. He was amazing to work with. Very knowledgeable and patient. As we are living in testing times, to see how he would wo Volvo. Alon was our sales rep. He was amazing to work with. Very knowledgeable and patient. As we are living in testing times, to see how he would work with us digitally, text updates and drove my wife's car to us 45 minutes from Summit - 10/10 personal service. Thanks Alon! You are the best. My wife loves her car. More

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Alon is the one to ask for at Smythe ... After almost 20 years in New York City and never having bought a car before, Alon was thoughtful, informative, kind, perceptive and patient. He unders After almost 20 years in New York City and never having bought a car before, Alon was thoughtful, informative, kind, perceptive and patient. He understood my need to look at several options and possibilities (including several exterior and interior colors), and he was never pushy or eager to make a sale. He listened intently and went above and beyond to find the car that would fit me perfectly. Alon is responsive and knowledgeable and also has a much needed sense of humor and honor in all that is happening in the world right now. I value his perspective and commitment to exceptional service. I highly recommend Alon to anyone who is looking at Volvos at Smythe, especially those recently moving from the city or who find themselves in new life circumstances. More

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Alon Katende at Smythe Volvo was a great resource. He Alon Katende at Smythe Volvo was a great resource. He helped us with everything and I love my brand new Volvo! He went above and beyond for us. He Alon Katende at Smythe Volvo was a great resource. He helped us with everything and I love my brand new Volvo! He went above and beyond for us. He was always accessible and willing to hear our needs. I highly recommend him for your next purchase ! More

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We bought a 2020 XC60 Momentum with the Advanced Package from Alon Katende at Smythe Volvo last week. We spent ~6 weeks test driving, researching, etc. and Alon was never aggressive or pushy during the pro from Alon Katende at Smythe Volvo last week. We spent ~6 weeks test driving, researching, etc. and Alon was never aggressive or pushy during the process. He was friendly and knowledgeable. He was patient as we had many, many questions about both the car and the buying process. The dealership was surprisingly busy through COVID and Alon would often answer texts and emails late in the evening or on Sunday – he’s very dedicated! Smythe wasn’t able to secure our first choice color choice from another dealership, however they were able to find us a great alternative from their inventory and we are very happy with our new car. They also picked us up from a dealership in another town as we returned our previously leased car so that we could drive home that evening in our new car – great customer service! When we picked up our new XC60, Emilia Paladino spent over an hour with us providing a detailed overview of the car’s functionalities and shared her contact info for any follow-up questions. She was very professional, knowledgeable and a pleasure to work with. We understand she’ll be launching some videos on setting up / using the Volvo functionalities in the near future, which will surely be helpful. We look forward to having a longstanding relationship with Smythe! More

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Great experience Alon took good care of us during COVID-19 and made the car-buying process smooth and effortless. We look forward to working with him in the future. Alon took good care of us during COVID-19 and made the car-buying process smooth and effortless. We look forward to working with him in the future. More

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Just had a wonderful experience with Smythe Volvo. They gave me an excellent deal on a used Volvo. Alon Katende was fantastic to work with. He was so kind and thoughtful. Took us through the experience sta gave me an excellent deal on a used Volvo. Alon Katende was fantastic to work with. He was so kind and thoughtful. Took us through the experience start to finish from test drive to financing More

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The 2017 S60 I bought CPO is great, the dealer did a good job prepping the car for my pickup. I am disappointed with the finalization of the sale process. It took over 3 weeks to receive a check from the dea job prepping the car for my pickup. I am disappointed with the finalization of the sale process. It took over 3 weeks to receive a check from the dealer and was not able to get a straight answer until I spoke to manager. The entire process took well over 4 weeks to complete with additional money that needed to be put down because the deal was not structured correctly in the first place. Everyone was nice however the lack of organization and communication was poor. More

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