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Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago

Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
77 Reviews

Languages Spoken

English English

4.6

77 Reviews

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77 Reviews of Alonzo Bass

August 21, 2025

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Employee Rating

Wait was ridiculous with an appointment. Price was high too But I love vw so it's fine Happy to have a fixed tire More

by Deannarubino
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Aug 21, 2025

Volkswagen of Downtown Chicago responded

Deanna, at Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 09, 2025

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Employee Rating

5 Alonzo, is a superb customer care person! He kept up to date. Called me back promptly and did everything he could do to help me. More

by SHEREEFRANKLIN
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Aug 09, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 07, 2025

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Everyone was very helpful and friendly thanks for your help. Everything was amazing Thank you More

by tahirselber374
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Aug 08, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 05, 2025

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They are very helpful and resolved my problem I had Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts More

by BYOGFE
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Aug 05, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 01, 2025

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Employee Rating

Love the customer service. I was helped quick and the service to my vehicle was done quick. More

by JEERANARDNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Michael Boos

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Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 31, 2025

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Luis was very helpful handling all services and made sure that everything went smoothly at the dealership. It was a great experience and I would recommend them to others. More

by DNWESTERMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Ahad Aamer

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Jul 31, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 24, 2025

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Employee Rating

Thank you so much you guys great we definitely coming back when we gonna get next service thank you so much for your help More

by CHICI203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 22, 2025

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Employee Rating

Alonzo was great! Great Service and very professional. I also appreciated the follow-up calls. More

by SMITHSHEMEL98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 18, 2025

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Everything was done well with good communication. Alonzo kept me informed every step of the way. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 17, 2025

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Employee Rating

The place is clean. The service team is respectful and friendly and work in a timely manner. More

by Bridget Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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