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Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago

Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
57 Reviews

Languages Spoken

English English

4.6

57 Reviews

Write a Review

57 Reviews of Alonzo Bass

May 27, 2025

Dealership Rating
Employee Rating

Good quality service and excellent treatment by staff. I will come back soon for sure More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Rocco Cesario, Fred Borek, Jay Jaber, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 27, 2025

Dealership Rating
Employee Rating

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Kelia House, Rocco Cesario, Fred Borek, Jay Jaber, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 22, 2025

Dealership Rating
Employee Rating

The service person that helped me was very knowledgeable and made me feel like he cared More

by SHELLYD2103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Bode

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May 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 17, 2025

Dealership Rating
Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Fred Borek, Jay Jaber, Grant Bode, Michael Boos

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May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2025

Dealership Rating
Employee Rating

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Luis Tinoco, Julian Perez, Kelia House, Rocco Cesario, Jay Jaber

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May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 14, 2025

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Employee Rating

Alonzo was awesome and I really appreciate him taking such good care of me. I did not have an appointment, but I could to stop by Downtown Volkswagen to see if they could help me and help me they did! Mr More

by agayle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 08, 2025

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Employee Rating

Easy, quick, friendly. Did what they said they were going to do. Convenient, pleasant, clean More

by vmcozzi
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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May 08, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

May 06, 2025

Dealership Rating
Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Grant Bode

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May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

Dealership Rating
Employee Rating

Alonzo is very professional he walked me through the process of the scheduled maintenance that was due on my vehicle. He was very efficient in getting the problem I had with my vehicle resolved. More

by BEEMONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

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May 05, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our Alonzo and our team, and we look forward to working with you again.

May 05, 2025

Dealership Rating
Employee Rating

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Grant Bode, Michael Boos

Report | Print
May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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