Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago
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Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
50 Reviews

Languages Spoken

English English

4.5

50 Reviews

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50 Reviews of Alonzo Bass

May 06, 2025

Dealership Rating
Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

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Alonzo is very professional he walked me through the process of the scheduled maintenance that was due on my vehicle. He was very efficient in getting the problem I had with my vehicle resolved. More

by BEEMONO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

May 05, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our Alonzo and our team, and we look forward to working with you again.

May 05, 2025

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Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 01, 2025

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This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. More

by piper21386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 01, 2025

Dealership Rating
Employee Rating

Alonso was great but communication in general when you first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told More

by IHENDRY
Recommend Dealer
Yes
May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you! Alfonzo and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 01, 2025

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Employee Rating

Excellent staff explain everything pretty well complete the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner More

by MUSTAFA.SIDDIQUI
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

May 02, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

April 30, 2025

Dealership Rating
Employee Rating

Oil changes and recall repairs were done professionally. Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling fla More

by NSHAMSIDDEEN
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

May 01, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

April 29, 2025

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Employee Rating

Felt a bit pricey in terms of cost benefit for maintenance. The staff were great but the car wash could have been better More

by HLAJR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 18, 2025

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Employee Rating

Alonzo is the best in the business. He squeezed us in, fixed our tire and allowed us to leave on time for a trip. We really appreciate him and he does a great job. More

by PFG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 17, 2025

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Employee Rating

Alonzo was friendly, professional and thorough in guiding me through the repair process. I found him very trustworthy and was quite happy as I drove off! More

by EJOYCE9871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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