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Alyssa Roybal

Overview Reviews (349)

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Alyssa Roybal

Alyssa Roybal | Page 6

Service Advisor

Clement Hyundai

500 Clement Point Drive
Wentzville, MO 63385

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4.5

349 Reviews

Overview Reviews (349)

4.5

349 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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349 Reviews of Alyssa Roybal

July 20, 2025

Dealership Rating

Employee Rating

She was very professional. Job was done quickly. Haven’t had any issues since then Job was done quickly. Haven’t had any issues since then More

by psmash

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jay Brown , Kurt Gieselman

Jul 21, 2025 -

Clement Hyundai responded

Hello Psmash, thank you for leaving us a five star review. Let us know if there is anything we can help with in the future. Take care! Sincerely, Your Friends at Clement Hyundai

July 17, 2025

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Was very upset when I got there, but the service ladies were good to fit me in, plus I appreciate the car wash. Losing my husband has been extremely difficult, so I appreciate the kindness! were good to fit me in, plus I appreciate the car wash. Losing my husband has been extremely difficult, so I appreciate the kindness! More

by nana

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: The other lady in service.

Jul 18, 2025 -

Clement Hyundai responded

Hello Nana, thank you for sharing your experience and for giving us the opportunity to care for you. We’re sorry you arrived feeling upset—especially during such a difficult time. I’m glad our service team could fit you in quickly and that the complimentary car wash brought you a little extra comfort. Please know we’re here to help however we can, and we appreciate your kind words about our staff’s compassion. We look forward to serving you again and making each visit as smooth and welcoming as possible. Sincerely, Your Friends at Clement Hyundai

July 16, 2025

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This is my second time at clement and after 1st said I wasn't coming back. But was asked to give them a second chance.and I was very pleased! No super shovey push to do things I didn't want. Thank you f wasn't coming back. But was asked to give them a second chance.and I was very pleased! No super shovey push to do things I didn't want. Thank you for addressing our concerns and being so friendly. More

by 1952amelung

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jay Brown

Jul 17, 2025 -

Clement Hyundai responded

Hi 1952amelung, thank you so much for giving us a second chance! We’re thrilled to hear that your most recent visit was pressure‑free, that we addressed your concerns, and that our team made you feel welcome. Your trust means a lot to us, and we look forward to continuing to provide you with friendly, respectful service every time. Sincerely, Your Friends at Clement Hyundai

July 15, 2025

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Employee Rating

Service advisors are helpful, courteous, and professional. I appreciate the text messages updating me on the status of work being performed as well. professional. I appreciate the text messages updating me on the status of work being performed as well. More

by broncos4zak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 16, 2025 -

Clement Hyundai responded

Hello Broncos4zak, thank you for taking the time to leave us a review and for the feedback. Feel free to let us know if anything comes up that we can help with! Sincerely, Your Friends at Clement Hyundai

July 07, 2025

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Employee Rating

Good people in the department that seem to care about the job and the car. job and the car. More

by waynestrick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jay Brown

Jul 08, 2025 -

Clement Hyundai responded

Hello Wayne, thank you for taking the time to leave us a review and for those kind words about our team here at Clement! We greatly appreciate you! Sincerely, Your Friends at Clement Hyundai

July 06, 2025

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Employee Rating

Alyssa is always helpful and cheery when I come in. The staff is polite, and the dealership is clean. The staff is polite, and the dealership is clean. More

by jen.mcrae

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

July 04, 2025

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I had issues with scheduling my appointment and when I came in it took all day for my oil change. I was not offered a car and I'm never able to get one because they are all gone. I would just once like to came in it took all day for my oil change. I was not offered a car and I'm never able to get one because they are all gone. I would just once like to partake in that perk of buying with this dealership. I also had to wait a while to get someone to come get my car then again wait a while to check out. It was not a smooth process. More

by phelpskl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alyssa Roybal

Jul 09, 2025 -

Clement Hyundai responded

Hi phelpskl, Thank you for sharing your experience. I’m sorry to hear about the scheduling issues, the long wait for your oil change, and that you weren’t able to take advantage of our loaner vehicle perk. We know your time is valuable, and it’s not acceptable that you had to wait for drop-off and again at checkout without clear updates. We’re working to improve our appointment process and increase loaner availability so this doesn’t happen again. If you’d like to discuss your visit in more detail, please use the “Contact Us” form on our website to reach out. We’ll do our very best to review your case and make your next service visit smooth and stress-free. Thank you for your feedback—your insights help us get better. Sincerely, Your Friends at Clement Hyundai

June 25, 2025

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This was my first experience buying a brand new car. Excellent customer service from the time I walked in to actually purchasing. The service department goes above and beyond to assist in whatever you n Excellent customer service from the time I walked in to actually purchasing. The service department goes above and beyond to assist in whatever you need. Highly recommend More

by cindykuecker

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jay Brown , Mark McBee, Kevin Ormsbee, Tyler Rodriguez, Ashley

Jun 26, 2025 -

Clement Hyundai responded

Hello CindyKuecker, thank you for taking the time to leave us a review and for highlighting our service department! We appreciate the opportunity to serve you! Sincerely, Your Friends at Clement Hyundai

June 17, 2025

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Very kind and in the end it all worked out! ! Battery and cabin filter added to car without our OK. A misunderstanding with a return call needed to approve. Steve offered to take the battery out ! Battery and cabin filter added to car without our OK. A misunderstanding with a return call needed to approve. Steve offered to take the battery out a d endedup giving me a discount. More

by JCZUCHNA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 18, 2025 -

Clement Hyundai responded

Hi JCZUCHNA, Thank you for taking the time to leave us a review and for giving us the opportunity to make things right. We're glad to hear that Steve was able to help resolve the misunderstanding and offer a fair solution. We appreciate your patience and understanding, and we’ll use this feedback as a reminder to double-check communications moving forward. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for your trust and kind words—we look forward to serving you again in the future! Sincerely, Your Friends at Clement Hyundai

June 11, 2025

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Employee Rating

I was treated with respect and my time, the place was very clean . I waited for my vehicle and it was done quickly. Everyone was very polite and friendly and helpful very clean . I waited for my vehicle and it was done quickly. Everyone was very polite and friendly and helpful More

by stlcathy

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Jun 18, 2025 -

Clement Hyundai responded

Hello Stlcathy, thank you for taking the time to leave us a review and for sharing your positive experience with our team memebers! We are happy to help and greatly appreciate the opportunity to earn your business! Sincerely, Your Friends at Clement Hyundai