Amanda Badgwell | Page 4

Always a pleasure bringing vehicle in for service to knowledgeable dealership Service is always excellent knowledgeable dealership Service is always excellent More

by Walter67 Verified Customer Verified Customer

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Serra nissan in center point always been good to me when calling to make an appointment or serving my car. calling to make an appointment or serving my car. More

by alvinbarbour61 Verified Customer Verified Customer

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The service department itself was fine. The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a revie The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a review for my encounter with them a few days prior so this review will be for both. On Friday December 26 I went for a routine oil change. When I pulled up totje garage, it took a while for them to acknowledge me. I saw two individuals sitting at the desk scrolling on their phones. I continued to inch up until someone finally looked up. Moving forward, I was picked up as I didn’t want to wait at the dealership. After sitting inside for approximately 8 minutes or so I noticed the woman who I encountered at the desk left my car door open. When I confronted her about this as the light being on could drain my battery she stated, oh that’s I habit I have I’ll close it. They had my car for approximately 4 hours or so. When I made the choice to go check on the status of my vehicle, the female worker at that time working in the front told me “well I tried to call you”. She was minting my phone went directly to voicemail despite me showing her I had no missed calls and have never had an issue in the past with being contacted. She dismissed my inquiry and told me my paperwork was in the office. Moving to the following Monday, I went back due to an unfortunate blow out. I encountered Amanda this time. She stated they’d place an order for my tire and it should be there the next morning and she would be contacting me. More than 24 hours passed and no one from Nissan reached out. It took my mother and I going back up to the dealership only to find out by a worker in the service department that the tire had been there since that morning and we were supposed to have received a phone call. Once again, Amanda acted as if this was not her problem even though she guaranteed a call back. Luckily we encountered the manager, Mr. Courtney and he apologized for the lack of communication. Since the staff has changed at the service department, the quality of customer service has truly declined. While I appreciate Mr. Courtney and him being so proactive, the women who work in the front have the worst attitudes and should not be in customer service. More

by Kierra.hutchins Verified Customer Verified Customer

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As I entered into the service department I was greeted with kindness and respect. Most of a big smile! with kindness and respect. Most of a big smile! More

by tzeigler21 Verified Customer Verified Customer

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This visit was very good. Thank you for keeping my car in good running satisfaction for all these years. The dealership has changed over the years, but I am grateful. Thank you for keeping my car in good running satisfaction for all these years. The dealership has changed over the years, but I am grateful. More

by kimyum42 Verified Customer Verified Customer

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Service adviser was nice and knowledgeable. Services were fast The service advisor was courteous and knowledgeable. I received an oil change and tire rotation. The services were provided prompt Services were fast The service advisor was courteous and knowledgeable. I received an oil change and tire rotation. The services were provided promptly. More

by Kimberly.Hitt Verified Customer Verified Customer

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Greeted me promptly. Knew my name and asked if I was remaking on site. I was and remaining on site. I was not but she got the correct number to contact me when service w Knew my name and asked if I was remaking on site. I was and remaining on site. I was not but she got the correct number to contact me when service was completed. She called and left me a message when the job was finished. Appeared perfessional and courteous during the whole process. Car was completed and More

by sharnon.hogand Verified Customer Verified Customer

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The service department is always courteous to the customers and Amanda provides excellent service as a service provider. customers and Amanda provides excellent service as a service provider. More

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Amanda and the team were wonderful! The checkout cashier was very pleasant! Thank you All! The checkout cashier was very pleasant! Thank you All! More

by sylviaandrews58 Verified Customer Verified Customer

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They have been the only place that has serviced or worked on my car since the day I bought it. on my car since the day I bought it. More

by 2dabble Verified Customer Verified Customer

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