Amanda Baker

Not only Amanda should be proud of herself, but Carson Nissan as well, for such a great detail-oriented and caring service. Since I got there, she received me with a very professional customer service and Nissan as well, for such a great detail-oriented and caring service. Since I got there, she received me with a very professional customer service and communicated all my vehicle concerns. Thank you, Amanda. I wish dealership offer more affordable repair costs. More

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If I could put ZERO stars I would! I have been a If I could put ZERO stars I would! I have been a customer for over 10 years & I will NEVER step foot inside this dealership again! The tech that hel If I could put ZERO stars I would! I have been a customer for over 10 years & I will NEVER step foot inside this dealership again! The tech that helped me-Amanda, falsified documents by saying that work was performed and it was NOT! The service Manager Denise Lewis ADMITTED that the tech "shouldn't have written " this on my documents. The fact remains that she did. Denise all but called me a liar when I brought up another issue with regard to things that Amanda wrote on my paperwork saying that I "declined" something that needed to to changed. Amanda NEVER mentioned ANYTHING to my husband or myself the entire time we were there. I have gotten a hold of Nissan North America AND the Bureau of Automotive Repair trying to get some resolution. The "B. A. R." told me that Denise admitted to them the falsification of the documentation, but they can't force Nissan to do anything. It's very sad that are willing to lose a long time customer over something like this. The worse part about this is that I spoke to the Bureau of Automotive Repair & requested that Carson Nissan pay for my tire rotation at another dealership since I DON'T TRUST this dealership to do the job & Denise "declined" this. They already failed me, WHY would I go there to give them the opportunity to NOT do the job again. SHAME on you Carson Nissan! More

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