Amanda Opalek | Page 2

Management and ownership do not take accountability or care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I ne care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I needed new tires. Around my 20k service, my tire pressure was reading low and I could not get the caps off so I brought it in a few hundred miles sooner. They tell me again, that my tires need to be replaced. I then noticed that they had not put air in the tires as my pressure had not changed. When I questioned this, they told me they couldn't get the caps off. They were just going to let me leave and not address it. And I did in fact leave with it not addressed. But the service manager, Javid, assured me that he would take care of this. Well, he did nothing. A few weeks later, I got in my car for work and one of my tires was at 15 psi.. I could not put air in it because I still could not get the caps off. I had it towed to the dealership. I had a small puncture in the tire. I do not know how it happened but I know that that is not the fault of the dealership. The service manager made me a deal that they would cover 2 of the tires and I would have to pay for the other 2. I was okay with that even though having to replace all of the tires at 20k was not making sense to me. The punctured tire needed to be replaced anyway. I had to have all new stems put on all of the tires and I was thankful for the extra $40/month I spend on the tire warranty because the dealership would have done nothing for me had I not had it. New tires on the car and it shakes. I have taken it back 6 times ... SIX! On October 6th at after having it back four times because of the shake since the new tires were put on, I called the owner, Scott Campbell. I left him a lengthy message explaining to him what was going on. I never heard back from him and to this day have not gotten a response. My sales guy told me of how the owner was a christian man who was a doctor and only wanted people to have a good dealership to help with their vehicle needs. I bought it hook, line and sinker. I'm the idiot. This guy doesn't care about his customers. He cannot even be bothered to return a call. I have been driving the car now for 2 months with the shake. I decided to get it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I was understanding and patient throughout. I didn't deserve this treatment. I am not a person with a lot of time and all the back and forth to the dealership was wearing on me. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and how unheard of that is in the Toyota world. They have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. He then brought me to a guy that sells Nissan. They appraised my car that is in excellent condition (aside from the shake), at 21,500. Kelly blue book trade-in value was over $24k. I owe $20k. I have $1200 that I put down and paid another $1200 for heated seats. I have paid over $2k EXTRA in car payments along with $10k in payments. This was not a fair trade in. I explained to him that I have over $15k into this vehicle and that I was going to lose pretty badly. His snarky comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease. AND a lease would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. So here I sit with a car that shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere. I assure you that I am a fair person. I am not a complainer and I do not have poor communication skills. I gave them several opportunities and was nice about it every time. I am reporting this dealership to the Better Business Bureau and to Toyota Corporation. More

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Thank you for being so quick on the oil change and keeping me updated throughout the process! keeping me updated throughout the process! More

by DIANE88SV Verified Customer Verified Customer

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The best thing . about this review is that we were able to get in without an appointment. However, we shouldn’t have had to come back in the first place. I would expec about this review is that we were able to get in without an appointment. However, we shouldn’t have had to come back in the first place. I would expect that when swapping tires, they would be balanced. No one told me they were not. The next day I returned and was charged to balance the tires and I was also told that I needed new back brakes. The pads were almost bare. I bring my car in regularly for recommended service. I also have documentation starting from a year back at least that I thought something was wrong with brakes and I was assured that they were fine. I as well as you are lucky that they did not affect the rotors. We were told that the repairs would take an hour, we were there for over 3. The gentleman who checked us out did deduct $20 for which we are appreciative. However, he yelled about the technicians who were test driving my car. I felt that it was somewhat unprofessional. The shop was closing and I felt that they just kind of booted us out of there. I had also told them that the tire light was on, and it was still on when we left. More

by LOUIELIZARD023 Verified Customer Verified Customer

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Very friendly and helpful for me never being there before. Took about hour which is what I as told it might take and waiting area is clean and user friendly. before. Took about hour which is what I as told it might take and waiting area is clean and user friendly. More

by dzwart16 Verified Customer Verified Customer

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Comfortable showroom, customer-focused, great quality service. Great job in keeping clients updated on status of vehicle service. Great job in keeping clients updated on status of vehicle More

by KEVIN.SCHUITEMA Verified Customer Verified Customer

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My oil change and tire rotation went very well. I had no issues and took about 90 minutes. I had no issues and took about 90 minutes. More

by willlk3 Verified Customer Verified Customer

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Amanda was friendly & helpful. Phone system is a challenge & hard to get the right info/person sometimes. Being bounced through the phone system is never pleasant and it’s very com Phone system is a challenge & hard to get the right info/person sometimes. Being bounced through the phone system is never pleasant and it’s very compartmentalized, and could work together better. Shuttle guy was great!! (Express lane and “Make”counters should communicate better More

by ACLARKEFAINO Verified Customer Verified Customer

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Everyone was very kind and friendly and knowledgeable.I felt like I got the best deal possible and am very happy I came here to buy a new vehicle.Everyone was great especially Marshal Hatley, I am confiden felt like I got the best deal possible and am very happy I came here to buy a new vehicle.Everyone was great especially Marshal Hatley, I am confident I made the right decision. More

by betcioe Verified Customer Verified Customer

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This dealership is the best!!!I was treated with the utmost respect and kindness and compassion.I had been involved in a car accident and my car was totaled a few weeks ago .They all made this experienc utmost respect and kindness and compassion.I had been involved in a car accident and my car was totaled a few weeks ago .They all made this experience for me so much better than I imagined it could be.Every question I had was answered and it was unbelievable to me how much Marshal knows about the cars.It’s nice to work with people that really know what they are talking about.I love this place and I would recommend it to any of my friends and relatives. More

by betcioe Verified Customer Verified Customer

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Outstanding service throughout the whole company. Everybody was super from the sales person Marc to Becca to Dan and finally from Bird Thank you very much Everybody was super from the sales person Marc to Becca to Dan and finally from Bird Thank you very much More

by rmartinus20 Verified Customer Verified Customer

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