Amanda Ventresco | Page 24

All of the staff are always helpful and very pleasant and attentive to customer service attentive to customer service More

by afrassica Verified Customer Verified Customer

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Very knowledgeable and helpful and they found something wrong with my truck but I didn’t know about wrong with my truck but I didn’t know about More

by robertd1865 Verified Customer Verified Customer

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Fast service, everyone was really helpful and friendly. Appreciated the team being upfront about costs of service without pressure to complete things that weren’t an immediate issue. Appreciated the team being upfront about costs of service without pressure to complete things that weren’t an immediate issue. More

by pennock.emma Verified Customer Verified Customer

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Good service from all the staff from the dealership/customer service side and the mechanics. dealership/customer service side and the mechanics. More

by haphazard Verified Customer Verified Customer

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I sent my hybrid Pacifica there for a minor recall. When I checked in, the lady asked if I needed an oil change. I said no because it's a new car (bought in May) and I remember the manual said to chang When I checked in, the lady asked if I needed an oil change. I said no because it's a new car (bought in May) and I remember the manual said to change the oil when the indicator says so because it's a hybrid car. She asked "Are you sure? it's recommended to change oil every 5 months." I said "not today". Then she didn't mention it anymore. However, when I picked up my car, she gave me an invoice for the oil change. I said I didn't ask for it. She said she thought I wanted to do it. Even if she misunderstood me, during the check-in process, she didn't show me any paperwork about the oil change (I didn't even know the charge for oil change). When I went home, I double-checked my manual. I was right, the oil change should be done when the indicator light is on. The interval shouldn't exceed 12 months or 10K miles. I bought my car in the middle of May. It's only 4.5 months with a little over 5000 milage. And I paid almost $100 for the oil change. I used their web site to ask how to file a complaint and request a refund. I was told a manager would follow up after I left my name/email/phone number. But so far, no one contacted me. My concern is first the employees there may not be knowledgable about the cars. The information she said about the oil change was not correct. Second, the paperwork routine has some issues. The customers should be clear about what services they get and how much they need to pay ahead of time. The car owners have to give permission to proceed with the service. I have been to multiple dealers for different services and I thought it was a norm everywhere. But this place seems to be an exception. More

by shengbo Verified Customer Verified Customer

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Fantastic, friendly, and prompt service every single time...highly recommend this dealership for both sales and service. time...highly recommend this dealership for both sales and service. More

by lmccourt323 Verified Customer Verified Customer

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I was in and out very quickly. While waiting, I was in a comfortable environment with Wi-fi so I could work While waiting, I was in a comfortable environment with Wi-fi so I could work More

by brimed Verified Customer Verified Customer

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I had a nice experience with lease purchase and my sales person Jonathan Levin. Thanks person Jonathan Levin. Thanks More

by Sansoucie2016 Verified Customer Verified Customer

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Amanda was great. Took very good care of me and made sure I was well informed with all the services. Took very good care of me and made sure I was well informed with all the services. More

by rcomp2003 Verified Customer Verified Customer

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Central Chrysler Jeep is the gold standard of the auto sales industry. This dealer will always get my recommendation. sales industry. This dealer will always get my recommendation. More

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