Amber Cadnum
Amber Cadnum at AML Ford Prince George

Amber Cadnum | Page 5

Service Advisor

AML Ford Prince George

4500 Whitehill Blvd
Prince George, VA 23875

4.6
54 Reviews
4.6

54 Reviews

Write a Review

54 Reviews of Amber Cadnum

August 21, 2026

Dealership Rating
Employee Rating

Waited over 6 hours for a oil chance, when they said it will be like 2 hours and online said no appointments needed. SECONDLY GOT CHARGE MORE EVEN WHEN THE AD SHOWED $89 FOR OIL CHANGE 40 OVER WHAT WAS TOL More

by LEONARDOSIBRI19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 10, 2026

AML Ford Prince George responded

Thank you for bringing this to our attention. Waiting over six hours for an oil change when you were quoted two is completely unacceptable, and we deeply apologize for taking up so much of your day. A wait time like that is entirely uncharacteristic of the standard we aim to set. We also apologize for the confusion regarding your bill. While our $89 advertised rate applies to standard oil, certain vehicles require full synthetic oil, which carries an additional cost. However, our team should have clearly explained this price difference and gotten your approval before starting any work. We recently purchased this dealership, and feedback like yours helps us pinpoint where we need to be more transparent. We are actively working to overhaul our processes and improve our communication so pricing and wait times are always clear. We appreciate your business and hope you will give us another opportunity to show you the seamless, upfront service you deserve. Josh Kinneer Service Director AML Ford of Prince George

August 18, 2026

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Jeff took care of my car on two separate occasions. He was very understanding of my concerns. And addressed each one. The staff up front in service and Jeff provided great customer service. Tha More

by TLMORSE144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sade Gregory

Aug 28, 2026

AML Ford Prince George responded

Thank you for this GREAT review! I’m glad Jeff and our service team took the time to listen to your concerns and make sure each one was properly addressed. It’s great to hear that you received excellent customer service both from Jeff and our team up front. We truly appreciate you trusting AML Ford with your vehicle on both occasions. Thank you again, and I hope we have the opportunity to take care of you again soon! Josh Kinneer Service Director AML Ford of Prince George

August 17, 2026

Dealership Rating
Employee Rating

The employes are kind and courteous and know their jobs. The job gets done asap. More

by pkoren42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Rogers

Aug 28, 2026

AML Ford Prince George responded

Thank you for taking the time to share this positive review! I’m pleased to hear our team was kind, courteous, and knowledgeable, while also getting your vehicle taken care of as quickly as possible. We know your time is valuable, so providing efficient service is important to us. We truly appreciate your business and hope to see you again for your next visit! Josh Kinneer Service Director AML Ford of Prince George

August 16, 2026

Dealership Rating
Employee Rating

My vehicle has been over to the shop 5 times to get the back-up camera fixed under warranty. I picked it up on Friday and was told the camera was replaced. I got in it Friday night and the camera yet again More

by DMGILL777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 10, 2026

AML Ford Prince George responded

Thank you for taking the time to leave us this feedback. We completely recognize how incredibly frustrating it is to bring your vehicle in five times for the same warranty issue without a fix, and we sincerely apologize for failing to resolve your back-up camera and for the wasted time and gas this has caused you. We also recognize our major shortcomings in communication. While we are glad Amber provided great service, having to drive to the shop just to get an update because no one is answering the phone is completely unacceptable, and we apologize for leaving you in the dark. We recently purchased this dealership and are working hard to overhaul our processes, specifically targeting phone responsiveness and quality control in our service bay so repairs are done right the first time. We truly appreciate your past business, and we hope you will give us another chance down the road so we can show you the level of service you deserve. Josh Kinneer Service Director AML Ford of Prince George

August 16, 2026

Dealership Rating
Employee Rating

Very professional and friendly fast service can get an appointment pretty fast . Like to wait More

by lkpla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

AML Ford Prince George responded

Thank you for taking the time to leave this great review! I’m happy to hear you found our team professional and friendly, and that we were able to get you an appointment quickly. We appreciate you choosing AML Ford Service, hope to see you again soon! Josh Kinneer Service Director AML Ford of Prince George

August 10, 2026

Dealership Rating
Employee Rating

Our first tire rotation was great and everyone was so nice. Thanks for all you do! More

by suzannepclements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2026

AML Ford Prince George responded

Hi Suzanne! Thank you so much for your kind words! It’s great to hear your first tire rotation with us was such a positive experience! I’m happy our team made you feel welcome and took great care of your vehicle. We truly appreciate you, and I hope to see you again for your next visit! Josh Kinneer Service Director AML Ford of Prince George

August 10, 2026

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Employee Rating

Very good atmosphere the workers are very pleasant. Didn’t have to wait long. Will definitely go back for service More

by NAKEYASMILES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Acey Booker

Aug 26, 2026

AML Ford Prince George responded

Thank you for this FIVE-STAR review! A comfortable atmosphere and friendly service can make all the difference! I’m glad our team was pleasant and that we were able to get your vehicle taken care of without a long wait. We look forward to having you back the next time your vehicle needs service! Josh Kinneer Service Director AML Ford of Prince George

August 09, 2026

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Employee Rating

State inspection and oil change scheduled and when picked up i noticed a screw in my tire. I went back in to have it removed and was told everyone left and had to go down to the quick lube area. She called t More

by erskine634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cheryl Rogers, Acey Booker , Sade Gregory

Sep 30, 2026

AML Ford Prince George responded

Hi erskine634, thank you for sharing your feedback. When you noticed the screw in your tire after our main shop technicians had finished for the day, our advisor immediately routed you to our Quick Lane team to ensure your vehicle was looked at right away. Industry and safety guidelines dictate that punctures within a certain proximity to the sidewall cannot be safely patched, which is why our team recommended a replacement for your safety. We apologize that you were not pleased with our attempted resolution, but safety remains our top priority. Josh Kinneer Service Director AML Ford of Prince George

August 07, 2026

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Employee Rating

From the time I walked in the door, I was greeted with kindness. Everyone was extremely nice and accommodating. More

by clifeappl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Acey Booker

Aug 26, 2026

AML Ford Prince George responded

Thank you for taking the time to leave this GREAT review! Knowing you felt welcomed from the moment you walked through our doors means so much! I’m glad our team was able to make you feel comfortable, valued, and well taken care of throughout your visit. Thank you for recognizing our staff for all of their hard work. We truly appreciate you choosing AML Ford and hope to have the pleasure of seeing you again soon! Josh Kinneer Service Director AML Ford of Prince George

August 02, 2026

Dealership Rating
Employee Rating

Technician came performed the safety recall and all took place at my home . Thanks you for the home service. More

by MASON_51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Rogers, Acey Booker , Sade Gregory

Aug 26, 2026

AML Ford Prince George responded

Hi Mason! Thank you so much for this five-star review! I’m happy to hear our mobile service made taking care of your recall so convenient! It’s great that our technician was able to complete the safety recall right at your home and save you a trip to the dealership. We appreciate your trust and look forward to helping you for your future service needs! Josh Kinneer Service Director AML Ford of Prince George

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