Amber Robinson

Great service and excellent communication! Every time I need service, the team is responsive, accommodating, and makes the process easy. Amber is an outstanding service representative who alwa Every time I need service, the team is responsive, accommodating, and makes the process easy. Amber is an outstanding service representative who always takes exceptional care of both me and my car. I truly appreciate her! More

by joycejconway Verified Customer Verified Customer

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Staff is pleasant and efficient. They told me of free oil changes that I was entitled to which I did not know about. They told me of free oil changes that I was entitled to which I did not know about. More

by clay1117 Verified Customer Verified Customer

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Even though my service was scheduled, an oil change 2 hours. After an hour of waiting, I wandered out on to the sales lot to browse as I was considering an upgrade. A sales associate approached me and a hours. After an hour of waiting, I wandered out on to the sales lot to browse as I was considering an upgrade. A sales associate approached me and asked me what I was interested in. I told him just looking while waiting for an oil change but could be in the market for a new car. He asked which car I was interested in. I choose the Santa Fe, He proceeded to fetch the key and he offered a test drive. I drove the car as far Route 2017 then asked if we can go to Walmart and he answered yes. On return, he went into the showroom while I went to the service center. As a was walking back on the car lot another salesman approached, asking in condescending tone what brought me to the dealership, and that I took the car to Walmart, I should take my groceries out of the car and leave. I told him that I did not take the car to Walmart, I asked if we could and I was told *yes), His response was that the employee who allowed me to drive to Walmart was as If I should know. He also said that a test drive should only last 5 minutes. I do not know the name of this employee, but if you care, Jacob can tell you who he is. Jacob provided top notch customer service, answering all questions I had, while the other person needs a remedial class in customer service. He did not know who he was talking to and he made assumptions based on my appearance. What he did not know is that I can buy any car on the lot for cash multiple times over. Did I see Toyota and Mazda next door>? Now about the oil change that initially brought me to the dealership. As always, the staff was very courteous and attentive. As always Amber was great communicating what other services my care needed More

by cswaray Verified Customer Verified Customer

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I had a appointment for a 4k oil change. It took two hours. It didn't need a multi point inspection . It only has 4000 miles on it. Why did I make an appointment?. Next time I will drop it o It took two hours. It didn't need a multi point inspection . It only has 4000 miles on it. Why did I make an appointment?. Next time I will drop it off. Lesson learned More

by mabadding Verified Customer Verified Customer

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The dealership was clean, had good amenities, and the gentleman who I met upon pulling into the welcome bay was very friendly amd welcoming. gentleman who I met upon pulling into the welcome bay was very friendly amd welcoming. More

by kdoc1998 Verified Customer Verified Customer

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very good very good very good very goodvery good very good very good very good good very good very good More

by Vickie2 Verified Customer Verified Customer

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My car needs warranty work, not good to drive with a bad catalytic converter, can cause excessive engine heat and damage, so I needed a loaner car since parts weren't in stock. The dealership was kind enoug catalytic converter, can cause excessive engine heat and damage, so I needed a loaner car since parts weren't in stock. The dealership was kind enough to get me a rental since they didn't have enough loaners. The rental was a Jeep Wrangler, try getting into this car at 75 yrs.old, not pretty. The dealership should either have more loaners, parts, or inquire what type of rental. Still the effort was there, and for that I rate an "A:. More

by CALLML Verified Customer Verified Customer

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All the employee's there are very nice and helpful. I've dealt with Mirena and Amber the most and they're great! I've dealt with Mirena and Amber the most and they're great! More

by Kristin Verified Customer Verified Customer

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Customer service not good, did not reset the oil mileage, didn’t reset any of the gauges like they usually do. Quality of service poor. didn’t reset any of the gauges like they usually do. Quality of service poor. More

by angela1218 Verified Customer Verified Customer

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I sat there for two hours for a routine maintenance check on my Santa Fe The service advisor Amber never came out to talk to me the entire two hours. Finally I went to the desk and after being ignored for on my Santa Fe The service advisor Amber never came out to talk to me the entire two hours. Finally I went to the desk and after being ignored for about 10 minutes I asked someone to go check on my car. They came back and said they were just finishing up. Who knows how long it would have been if I didn’t ask ? More

by juliekilduff Verified Customer Verified Customer

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