Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
582 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

English English

4.7

582 Reviews

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581 Reviews of Amber Young

September 10, 2025

Dealership Rating
Employee Rating

Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

by asaneff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Otto Cadillac responded

We’re delighted to hear Declan and our team made your experience seamless and straightforward here at Otto Cadillac. We look forward to working with you again in the future! Safe travels!

September 08, 2025

Dealership Rating
Employee Rating

I received excellent customer service. Made a stressful situation very manageable. very happy with every level of service. More

by Karen Ulrich
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Sep 09, 2025

Otto Cadillac responded

Hi Karen, we're so glad our team made a tough situation easier for you. Thank you for choosing Otto Cadillac and for sharing your feedback!

September 05, 2025

Dealership Rating
Employee Rating

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

September 03, 2025

Dealership Rating
Employee Rating

Very Prompt and polite, answered all my questions and did not pressure me into any Xtra work!! More

by Cara.rcuda1
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 04, 2025

Otto Cadillac responded

Cara, it means so much to us to see your review! Thanks from the team at Otto Cadillac.

September 03, 2025

Dealership Rating
Employee Rating

Small personable dealer, your not just a number. They go the extra mile. I definitely would recommend but the are a little slow. Could use an addition. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2025

Otto Cadillac responded

Ken, thank you for your review of Otto Cadillac! We're so grateful for your feedback, and we apologize for any wait you’ve experienced. Your recommendation means a lot to us!

August 29, 2025

Dealership Rating
Employee Rating

Service was great. They fixed the problem and explained what they did. Problem was remedied. More

by wendy.troeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Otto Cadillac responded

We are honored to receive your support. Thank you! - Otto Cadillac Team

August 29, 2025

Dealership Rating
Employee Rating

The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 27, 2025

Dealership Rating
Employee Rating

Every time I stop in for service I check in with Bill in service and chew the fat. Then I stop in to see Dan in sales just to check out if there's anything I might be interested in. Like talking with a coup More

by jjroarke
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 28, 2025

Otto Cadillac responded

It's awesome to hear you feel like you're catching up with old friends when you visit Bill and Dan! Thanks for choosing Otto Cadillac Inc. See you next time!

August 25, 2025

Dealership Rating
Employee Rating

Amber was very helpful and I was in and out in about an hour! I will definitely return for all my regular maintenance. More

by seifert.deborah
Recommend Dealer
Yes
Aug 26, 2025

Otto Cadillac responded

Deborah, we're glad to hear Amber provided such efficient service. We look forward to seeing you again in the future at Otto Cadillac Service Center! Safe travels!

August 13, 2025

Dealership Rating
Employee Rating

This was my first appointment at Otto Service after buying the car. My appointment was on time, and Amber and everyone was Great. Keith More

by Keith Chadwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Keith, thank you for choosing Otto Cadillac; we're glad the team made a great impression. See you next time!

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