Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
593 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

12 yrs, 10 mos

Languages Spoken

English English

4.7

593 Reviews

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593 Reviews of Amber Young

October 06, 2025

Dealership Rating
Employee Rating

Very pleasant experience, everyone was super nice and helpful. Big thanks to Dan Zukowski for helping with the arrangements as well as Bill at service shop for taking care of my baby Caddy. Much appr More

by aplushis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Otto Cadillac responded

Thank you for sharing your excellent feedback about Dan and Bill! We are grateful for your business and for choosing Otto Cadillac.

October 04, 2025

Dealership Rating
Employee Rating

Otto seems to care about me and wants to make me happy. They got back to me in a timely manner. Everyone is very pleasant. More

by sdecamprn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Kelly Jo Wisler

Oct 06, 2025

Otto Cadillac responded

We truly care about our customers and always aim to please. It's nice to hear that our team provided timely and friendly service. Thank you for choosing Otto Cadillac! See you next time!

October 04, 2025

Dealership Rating
Employee Rating

Extremely nice people treat you real very nice people treat the customer very nice I feel very comfortable More

by margaretdunbar12303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Otto Cadillac responded

Thank you for choosing Otto Cadillac, and for your kind words! We're happy to hear our team made you feel comfortable and well taken care of.

October 01, 2025

Dealership Rating
Employee Rating

Over and above to make people happy 8 more words 5 more words Two more More

by frankguiffre
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 03, 2025

Otto Cadillac responded

We appreciate your business and your review! Thanks from the Otto Cadillac Team!

September 30, 2025

Dealership Rating
Employee Rating

It's always a great experience at OTTO. I purchased a certified used Cadillac from OTTO after years bringing my vehicle to Bill and Amber in the service department. Every step of the way wa More

by Momgsc1
Recommend Dealer
Yes
Oct 01, 2025

Otto Cadillac responded

Thank you for your continued trust and support! We're thrilled to hear about your positive experiences with our team. Enjoy your Cadillac, and welcome to the Otto Cadillac family!

September 30, 2025

Dealership Rating
Employee Rating

They are a first rate dealership, just wish they were a little closer to where we live. More

by rlee0003
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 02, 2025

Otto Cadillac responded

Thank you for your praise for our dealership! We appreciate you making the trip to work with us at Otto Cadillac.

September 29, 2025

Dealership Rating
Employee Rating

Excellent service. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. More

by mikebish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Kelly Jo Wisler , Steve LeMon

Oct 01, 2025

Otto Cadillac responded

Thank you, Mike! It's awesome to hear that our team made your visit smooth and efficient. Your feedback means a lot to us from all of us at Otto Cadillac.

September 24, 2025

Dealership Rating
Employee Rating

I had an excellent experience working with Amber in the service department. From start to finish, she was professional, knowledgeable, and extremely attentive to my needs. She explained everything clearly, More

by Mohammed jassim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Bill McLean

Sep 25, 2025

Otto Cadillac responded

Mohammed, we're delighted to hear that Amber provided such an outstanding and attentive service experience. Thank you for recommending her and for choosing Otto Cadillac!

September 19, 2025

Dealership Rating
Employee Rating

Love Amber, she’s amazing. Bill and Amber always make me feel remembered and appreciated. More

by meehrichs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Sep 22, 2025

Otto Cadillac responded

Thank you for stopping by to leave Amber, Bill, and Otto Cadillac a wonderful review!

September 16, 2025

Dealership Rating
Employee Rating

I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

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