Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
645 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

13 yrs, 1 mo

Languages Spoken

English English

4.7

645 Reviews

Write a Review

645 Reviews of Amber Young

January 27, 2026

Dealership Rating
Employee Rating

They are friendly. They seem to be thorough. They are professional. I feel confident they service my car correctly. More

by NY BMW
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 27, 2026

Otto Cadillac responded

Thank you for trusting Otto Cadillac with your vehicle and highlighting our professionalism. It was a pleasure to assist you!

January 27, 2026

Dealership Rating
Employee Rating

They are welcoming. When I drive in service bay they great you by name. They keep you updated with progress of repairs. They have new technology that assesses the car as More

by NY BMW
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 27, 2026

Otto Cadillac responded

Thank you for sharing your experience with us! We appreciate your business and hope to see you at Otto Cadillac again in the future. Safe travels!

January 21, 2026

Dealership Rating
Employee Rating

I don't think I got the best deal on the Buick and come to find out it was a rental car. I don't think I would have purchased it if I had known. Dan was fine. Ryan was amazing very trustworthy and forthcom More

by LLBeanR
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 22, 2026

Otto Cadillac responded

Thank you for sharing your feedback about your recent experience at Otto Cadillac. We sincerely apologize for any inconvenience, and we will address your concerns with our team. We're pleased to hear that Dan and Ryan were helpful and trustworthy. If there's anything more we can do for you, please feel free to reach out.

January 21, 2026

Dealership Rating
Employee Rating

Everyone was friendly and very professional. Nice experience. Nice , nice, nice, nice, nice, nice,experience. More

by ostranderbruce407
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 22, 2026

Otto Cadillac responded

Thank you for your kind words! We're delighted to hear you had a nice experience with the Otto Cadillac team.

January 20, 2026

Dealership Rating
Employee Rating

Love the ppl in otto They listen to you when you think something is wrong with your vehicle and tell you what wrong or this is how it works. Have patience and good with everyone who come there as I can se More

by JOHNNIEW323
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 21, 2026

Otto Cadillac responded

We're so glad to hear that our team made you feel valued and listened to! Thank you for sharing your positive experience at Otto Cadillac, Johnnie!

January 17, 2026

Dealership Rating
Employee Rating

Service was good. They completed the work on time. The loaner car was clean and was ready when I arrived. Good job More

by JGRIZZO
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 19, 2026

Otto Cadillac responded

We're happy everything went smoothly! Thank you for choosing Otto Cadillac and sharing your positive feedback. We hope to work with you again down the road!

January 14, 2026

Dealership Rating
Employee Rating

I just wished you accepted my Zurick warranty (Purchased from Depaula Mazda). I Had to have the dealership I purchased my vehicle from to bring the vehicle in for me. It made the process longer. But it got More

by dcarrington98
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 15, 2026

Otto Cadillac responded

Thank you for your patience and understanding. We will discuss your feedback with our team to ensure we're all on the same page going forward. If you have any questions about your auto care needs, please reach out to us at Otto Cadillac!

January 10, 2026

Dealership Rating
Employee Rating

Very professional Everyone was very welcoming and pleasant. They took me right in. They set car up nicely, so all I had to do was drive away. More

by lindacrodelle
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 12, 2026

Otto Cadillac responded

We strive to make everything seamless for you! Thank you for choosing Otto Cadillac, Linda!

January 09, 2026

Dealership Rating
Employee Rating

Everything was great except for our interaction with Wendy. Seemed to have an attitude when we were picking our loaner car. Asked if a gas powered vehicle was available, since we aren't fans of electric More

by billeschab
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 12, 2026

Otto Cadillac responded

Bill, we apologize for your experience and for any inconvenience caused. I'm confused by this feedback, though, as we don't have a Wendy on staff. Please reach out directly so I can address any misunderstandings. Thank you, Roger Prentiss - Service Manager - 518-869-5000

January 09, 2026

Dealership Rating
Employee Rating

Both adjusted their schedules to enable me to get my car inspected and have a current NYS inspection sticker on my car. I had been stopped by police because sticker was out of date (car was inspected at OT More

by SMPEMRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Jan 09, 2026

Otto Cadillac responded

We are pleased to hear we were able to help you out. Thank you for choosing Otto Cadillac and for sharing your experience. We hope to see you again down the road!

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