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Amber Young

Overview Reviews (757)

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Amber Young

Amber Young | Page 2

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me

4.7

757 Reviews

Overview Reviews (757)

Dealership Experience

4 yrs

Industry Experience

13 yrs, 7 mos

Languages Spoken

English

4.7

757 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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757 Reviews of Amber Young

June 11, 2026

Dealership Rating

Employee Rating

Excellent Love the attentiveness, courtesy, friendliness, understanding, cleanliness, complimentary car washing and cleaning, break room coffee. understanding, cleanliness, complimentary car washing and cleaning, break room coffee. More

by yan.babichenko

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 12, 2026 -

Otto Cadillac responded

Hi Yan, we love hearing from happy customers! It sounds like you had a top-notch experience from our team to the waiting area amenities. Thank you for choosing Otto Cadillac and sharing your feedback.

June 10, 2026

Dealership Rating

Employee Rating

Always very attentive & professional taking great care in making sure our request is being taken care of. making sure our request is being taken care of. More

by GCZEBROW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 11, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your feedback! We are happy to hear that our team is always professional and attentive during your visits. See you next time!

June 08, 2026

Dealership Rating

Employee Rating

Excellent service and friendly staff. It is a pleasure working with Otto Cadillac. The sitting area is clean, and coffee is good. It is a pleasure working with Otto Cadillac. The sitting area is clean, and coffee is good. More

by jmathias629

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 09, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review! We are grateful for your confidence in our team and we hope to see you again soon.

June 07, 2026

Dealership Rating

Employee Rating

Everyone was very welcoming, knowledgeable and helpful Unfortunately we are too far from Albany to have all our services done but we would if at all possible! Unfortunately we are too far from Albany to have all our services done but we would if at all possible! More

by lgrimm1119

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 08, 2026 -

Otto Cadillac responded

Thank you for your glowing feedback! We're pleased to hear our team made a great impression. If you're ever in the area again, we'd love to assist you. Safe travels from all of us at Otto Cadillac!

June 07, 2026

Dealership Rating

Employee Rating

Went with a question, took care of it That sums it up pretty much See ya next service time pretty much See ya next service time More

by treasurehunter.george

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 08, 2026 -

Otto Cadillac responded

Thank you so much, George! We appreciate your business here at Otto Cadillac.

June 06, 2026

Dealership Rating

Employee Rating

Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Ian Maher, Michael Caccese, Bill McLean, Kelly Jo Wisler, Ryan Bussinger

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Jun 08, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!

June 05, 2026

Dealership Rating

Employee Rating

I want to give Paul the service manager kudos. .providing a great experience keeping me informed and very professional. Overall great service. .providing a great experience keeping me informed and very professional. Overall great service. More

by inc-15

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 08, 2026 -

Otto Cadillac responded

We appreciate your kind words about Paul and our service team! We’ll pass along your praise and look forward to serving you again at Otto Cadillac.

June 03, 2026

Dealership Rating

Employee Rating

Amber and Paul are awesome . They handle the situation very professionally and we are very satisfied.. Cadillac care are very good too . They handle the situation very professionally and we are very satisfied.. Cadillac care are very good too . More

by m_tran_chau

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2026 -

Otto Cadillac responded

Thank you for your review of Amber and Paul! We will pass along your feedback to Otto Cadillac's team. Let us know if we can be of any further assistance.

June 03, 2026

Dealership Rating

Employee Rating

Very nice dealership. The staff was all friendly. Very clean interior. They offer a lot of free beverages. Very hard to turn out of the parking lot and out on to central a The staff was all friendly. Very clean interior. They offer a lot of free beverages. Very hard to turn out of the parking lot and out on to central ave. More

by jazzybrown128

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 04, 2026 -

Otto Cadillac responded

We appreciate your kind words about our team and facility! We also understand the traffic difficulties and hope to welcome you back again in the future at Otto Cadillac. We'll be sure to pass on your feedback about the beverages to the team!

June 02, 2026

Dealership Rating

Employee Rating

Looked for Bill met Amber both employees outstanding I consider your dealership second to none. Thankyou consider your dealership second to none. Thankyou More

by YUKONBOB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 03, 2026 -

Otto Cadillac responded

We’re proud to have your support, Bob! Thank you for choosing Otto Cadillac and for sharing your experience with Bill and Amber. We wish you many safe and happy miles ahead!