Ambrose Orlando | Page 2

Thank you Kelly ford for your Help. I’m in love with my new car. Ambrose my salesman was very knowledgeable about the product, the sales manager Mohamed was very nice to us and gave a g I’m in love with my new car. Ambrose my salesman was very knowledgeable about the product, the sales manager Mohamed was very nice to us and gave a great deal. Thank you Kelly Ford. The best place to do business with in More

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I had a great experience buying a used car from Kelly Ford, easy straight forward in and out. After money exchanged hands is where things fell apart. I had a few mechanical issues and concerns after only Ford, easy straight forward in and out. After money exchanged hands is where things fell apart. I had a few mechanical issues and concerns after only owning the vehicle for 60 days and less than 2500 miles I put on it. Reached out to the dealership several times with no call back, sent emails... nothing. It wasn't until I was connected with Gary who was the only person who would listen and advocate on the consumers' behalf and work to find an outcome that would satisfy both parties. After a month the end result was me having a vehicle that needs a few repairs and the dealership not willing to do anything (even know it's under the dealership warranty). They had no problem taking my money, but when it came time to fix the problems, they wanted nothing to do with it. So, if you want to buy a vehicle at Kelly Ford, you definitely should.. But if you want to buy a vehicle and have the peace of mind knowing you're in good hands post sale.. I would run.. not walk.. run the other way. More

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Melvin and his service staff is the reason I keep going back. Keep up the great work! back. Keep up the great work! More

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I have been going to Kelly Ford for a few years now. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. More

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Sadly it was a terrible experience for my daughter and I. We put $1000 down. Was told the car should be ready the next day. 4 days later we got a call, no title. They had no problem taking my $12,000. Who se We put $1000 down. Was told the car should be ready the next day. 4 days later we got a call, no title. They had no problem taking my $12,000. Who sells cars with no title in hand? Deceitful and disingenuous. More

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I bought a Ford Escape from Ambrose on a Thursday with cash, yet couldn't get it until Wednesday. Within a few weeks of trading in my vehicle and purchasing the truck the service engine light came on. I b cash, yet couldn't get it until Wednesday. Within a few weeks of trading in my vehicle and purchasing the truck the service engine light came on. I brought the truck in and since have had to have it towed and brought back to the dealership seven times now. I asked for my money back two times and when I asked about trading it for another vehicle since it had been in the shop for weeks, Ambrose said "I would be happy to help you get into another vehicle and I will help you out with the other one." They can't fix the truck and want me to buy another one. I was told the General Manager was aware of this situation last month but after finally speaking to him on Monday, he was unaware of this entire situation. He told me he would speak with maintenance and call me back Tuesday, Adam still hasn't called me back. I brought it in this last time because the engine was sputtering to a stop on the side of the road with the warning to shut off the engine immediately. It wasn't until I showed the maintenance manager a video of me broken down that he said "we are going to call an engineer to look at this," that was over 3 weeks ago. They thanked me for being a Veteran and now everyone is disgusted with this situation. More

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Kelly Ford made the buying experience easy and fast. I never felt rushed or pressured into buying. I would recommend Kelly Ford to anyone looking for a great buying experience. never felt rushed or pressured into buying. I would recommend Kelly Ford to anyone looking for a great buying experience. More

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BAIT AND SWITCH I had a bad experience this week at Kelly Ford. In summary I feel victimized by the classic bait and switch tactic and am very frustrated with the wa I had a bad experience this week at Kelly Ford. In summary I feel victimized by the classic bait and switch tactic and am very frustrated with the way they handled the situation. Here is a brief description of events. Wednesday I test drove a car my daughter is interested in. Thursday, she started the paper work online and I gave my credit card information to hold the car. My last conversation with the sales person was the car was in the shop for inspection, and everything could be ready for Friday. Friday, I arrived with my daughter to find out from the sales manager that a prior deposit had been placed on the car and it was not available, and offered other cars that were not even close to what we wanted. I received communication from the salesperson asking me to call the sales manager, which I did. We played phone tag throughout the morning, and the only voice communication was an agreement on an appointment time. A simple explanation of the delay would have saved me about 3 hours of my time and approximately 60 miles of driving in the wrong direction to resolve the issue of helping my grad student get on with her new life. In closing I will add that Kelly Ford has also alienated a young person in trusting car dealerships. More

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Working with melvin is a pleasure he is a customers care and try to solve problems should have more employees like him thanks melvin keep doing what you do. and try to solve problems should have more employees like him thanks melvin keep doing what you do. More

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I had the best experience!!! Everyone I spoke with and worked with was helpful, knowledgeable and so friendly! Was not pushed into anything and had a fantastic buying experience!! Thank you to all that he worked with was helpful, knowledgeable and so friendly! Was not pushed into anything and had a fantastic buying experience!! Thank you to all that helped me purchase my new vehicle ! More

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