Amit Thanki

My husband and I recently leased 2 electric vehicles from this dealership, seeing as we went electric, we set up a Level 2 charger in our garage. We noticed that the cars would charge really slow because it this dealership, seeing as we went electric, we set up a Level 2 charger in our garage. We noticed that the cars would charge really slow because it automatically limited the charge level to 6A. We tried our best to trouble shoot this to no avail, for a whole week. We then reached out to Mr Amit Thanki, the product specialist, explained the issue, he asked for some photos and videos. He quickly realised (via a phone call might I add ) that the issue was the level 2 charger was not set up correctly. He gave us one simple step to follow, we did that and all our issues were sorted. We had been dealing with this issue for a over a week before I called Amit, if only we had called sooner. I say this to say, I truly felt like he cared about the product , cared about how we felt about the product and our overall experience, he would not stop till we had a resolution to the problem! Did I add that he helped us over the weekend, after work hours, on the phone! Truly next level service, we are two happy customers! More

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I had the pleasure of meeting and walking through my BMW with Amit. He was kind, patient, and incredibly knowledgeable. He provided a thorough walkthrough of the car, highlighted many features I didn’t know with Amit. He was kind, patient, and incredibly knowledgeable. He provided a thorough walkthrough of the car, highlighted many features I didn’t know existed, and patiently answered every question I had. I’m glad I purchased my BMW from Silver Spring! More

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Mile one BMW is the best dealership we have encountered. The staff are friendly, courteous, respectful, and helpful. The BMW genious was very patient to explain the vehicle details and operations. The staff are friendly, courteous, respectful, and helpful. The BMW genious was very patient to explain the vehicle details and operations. More

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Had a great experience at BMW of Silver Spring. David Davila was super honest and respectful and made me feel as if the dealership genuinely appreciated my business. When I went into the dealersh David Davila was super honest and respectful and made me feel as if the dealership genuinely appreciated my business. When I went into the dealership to pick up the BMW (an i4) I was also grateful for the amount of time that David and Amit spent with me orienting me to the vehicle. Instead of taking my money and pushing me out the door I had the feeling they honestly wanted me to have a good experience and to love the car (which I do!) I fully intend to come back here the next time in the market for a BMW - and I will encourage folks I know who are in the market for a BMW to do the same. More

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Debbie, the saleswoman, was super helpful and patient in helping us select the perfect X5. I highly recommend her if you need assistance searching for a vehicle. helping us select the perfect X5. I highly recommend her if you need assistance searching for a vehicle. More

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I had the absolute best experience for my first time. I couldn’t have asked for a better representative. He was extremely knowledgeable and friendly. I will be recommending. I couldn’t have asked for a better representative. He was extremely knowledgeable and friendly. I will be recommending. More

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Friendly and. knowledgeable staff and sales people . Very accommodating and made you feel valued and appreciated by them knowledgeable staff and sales people . Very accommodating and made you feel valued and appreciated by them More

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Desirea Jackson was patient, thoughtful, and competent. So was Mr. Thomas (Sales Manager), and Steve (Finance). I recommend this team, dealership without reservation. Great job. So was Mr. Thomas (Sales Manager), and Steve (Finance). I recommend this team, dealership without reservation. Great job. More

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Edwin was a pleasure to work with. He took the time to answer all of my questions and was always responsive. He is extremely knowledgeable and made sure that buying process was seamles He took the time to answer all of my questions and was always responsive. He is extremely knowledgeable and made sure that buying process was seamless from start to finish. More

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The dealership environment, courtesy and reception were clean, friendly and welcoming. While the finance gentleman was courteous and polite, there was too much emphasis and some degree of pressure to accep clean, friendly and welcoming. While the finance gentleman was courteous and polite, there was too much emphasis and some degree of pressure to accept the additional warranties offered that were too high priced averaging $4000 for each warranty. More

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