Amy Hinkle

I recently brought my 2025 BMW to BMW of West Chester for service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped it off. The issue required two separate service appointments, yet the original problem was never resolved. Instead of diagnosing and repairing the cause, the service team chose to simply replace a tire “to see if that would fix the issue,” which it did not. To make matters worse: • My wheel insurance was not submitted or honored, leaving me without coverage. • The technician’s notes on the service papers were inaccurate and unprofessional, which does not inspire confidence in the quality of work performed. • After two visits, the problem persists, and I left with a vehicle in worse condition and without the support I expected from a BMW dealership. By contrast, I have found that BMW of Devon provides a far more effective, professional, and customer-focused experience. The difference in service quality between these two dealerships is noticeable, and I would encourage BMW of West Chester to learn from that example. The issue was fixed and the car glides and runs like it should and the tire/wheel was in fact covered by the add on “tire/wheel” insurance and very pleased. I expected much better from BMW of West Chester service, especially when dealing with a new 2025 vehicle. I did escalate it to their management and there was no response. There should be a change in management given their lack of connectivity to the customer. More

by mbe21586 Verified Customer Verified Customer

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Amy keep me informed about status and arrange for drop of and pick up. Also received video showing recommendations. and pick up. Also received video showing recommendations. More

by SUMITKPRASAD Verified Customer Verified Customer

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The personnel service is top notch, polite curious caring and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent se and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent service, hats off to the staff! More

by GOJACKIE Verified Customer Verified Customer

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They were super helpful and went above and beyond when it counted to make sure i was happy with my experience counted to make sure i was happy with my experience More

by jdnatalie21 Verified Customer Verified Customer

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They were nice and thorough with their work. Very clear and too the point when it came to my car. Very clear and too the point when it came to my car. More

by REEVEKELLY4 Verified Customer Verified Customer

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excellent service and very warm welcome and explaining in detail all the findings and provided all the required support to make my experience absolute pleasure detail all the findings and provided all the required support to make my experience absolute pleasure More

by ajaynath.s Verified Customer Verified Customer

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Amy managed to provide the best dealer service I've ever received. She was courteous, professional and kept me posted on car updates etc. She went over and beyond to assist in my emergency tire experience. received. She was courteous, professional and kept me posted on car updates etc. She went over and beyond to assist in my emergency tire experience. More

by CHRISMIN1010 Verified Customer Verified Customer

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All around great dealerships and the people that work there never a bad experience, when I'm there there never a bad experience, when I'm there More

by JAMERAHSDAD Verified Customer Verified Customer

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Everyone is friendly, helpful, and knowledgeable, great experience. So glad to be back with Otto's BMW! experience. So glad to be back with Otto's BMW! More

by Mafkaf Verified Customer Verified Customer

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Excellent service and customer care. Too care of my service request within the time and delivered Too care of my service request within the time and delivered More

by RJASEKHAR Verified Customer Verified Customer

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