Amy Hinkle

Amy was great. My only gripe is that it is a bit ridiculous to pay over $200/hour for service and to then pay a 3% service charge for using a credit card. Since BMW My only gripe is that it is a bit ridiculous to pay over $200/hour for service and to then pay a 3% service charge for using a credit card. Since BMW is a premium brand, this seems very cheap by management - like paying to usa a credit card at a nice steak restaurant. More

by snyderrs Verified Customer Verified Customer

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Even though I had been forewarned about this shop’s practice of excessively upselling repairs, I decided to go there, anyway. As the largest established BMW Service provider in the area, it felt like practice of excessively upselling repairs, I decided to go there, anyway. As the largest established BMW Service provider in the area, it felt like a no-brainer. Unfortunately, the warnings proved accurate. I went for wheel alignment and most importantly, repair of a malfunctioning headlight. I was shocked to receive a quote of nearly $20,000 foe items needing repair, with “suggested repairs” totaling more than $12,000! Including an estimate of >$6,500 for headlight replacement. All on a vehicle that your Sales dept. estimated to be worth <$9,000 (maximum) that same morning. I was stunned. In the end, we had ~$3,300 in repairs done and left with a headlight that was still malfunctioning. Add in the 3% surcharge that you wanted to apply for using my credit card, and I left a very unhappy customer. Amy Henkel is great, BTW, but your company’s upselling practices are shameful. More

by JP C. Verified Customer Verified Customer

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Everyone at the dealership is always so friendly. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. More

by JPCROWLEY Verified Customer Verified Customer

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The wait room is awesome. Amy helped me out by being a new customer. She is very patient and she has good listing skills. I am happy with the service that I got from them Amy helped me out by being a new customer. She is very patient and she has good listing skills. I am happy with the service that I got from them More

by renejeanty01 Verified Customer Verified Customer

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Very professional. Kept me informed and got my car back to me in a timely manner. Kept me informed and got my car back to me in a timely manner. More

by Jerry Verified Customer Verified Customer

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The overall experience was pretty good, but I ended up taking it to an independent and there's codes in the computer that shouldn't be there. taking it to an independent and there's codes in the computer that shouldn't be there. More

by Dgw7000 Verified Customer Verified Customer

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Service was clearly explained. Good service system with phone notifications. Comfortable waiting area with refreshments. Professional & friendly associates. Thank you! Good service system with phone notifications. Comfortable waiting area with refreshments. Professional & friendly associates. Thank you! More

by Nor Momin Verified Customer Verified Customer

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I'm always pleased with the customer service and friendliness. Therefore, that's the reason for my continuous returns! friendliness. Therefore, that's the reason for my continuous returns! More

by Chinita Verified Customer Verified Customer

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Amy is fantastic. She is so helpful and friendly. I will return because of her. She is so helpful and friendly. I will return because of her. More

by fw8806 Verified Customer Verified Customer

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Excellent knowledge of servicing the car. They even let me know my brakes have more service life. I expected the car back on Thursday, but for some reason, it was needed until Monday, causing They even let me know my brakes have more service life. I expected the car back on Thursday, but for some reason, it was needed until Monday, causing some minor inconvenience. Overall, I was happy. Amy was very professional. More

by MIKE.MEANEY Verified Customer Verified Customer

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