Amy Hinkle

I scheduled an inspection about 1 week in advance and also asked to check my a/c coolant. My appointment was at 7:40 AM last Tuesday. This should take about an hour or two so I planned to wait and inst also asked to check my a/c coolant. My appointment was at 7:40 AM last Tuesday. This should take about an hour or two so I planned to wait and instead was told I needed to uber home (at expense of the dealership). It took until nearly noon the next day. I had no car and this was just avoidable in my mind. Perhaps do g book a scheduled appointment for simple service when you know it’s a two day process. I’m 57, never in my life has something like this happened. It was senseless, inconvenient and didn’t seem to raise any eyebrows at the dealership other than mine. Something is very wrong with that. Turns out the a/c was deemed fine so this was not a two day exercise! Thank you, Sean 484-368-4132 More

by Hilltopsdh Verified Customer Verified Customer

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Very good service not pushy looking forward to do business again with them thank you. business again with them thank you. More

by MR.ALEXIS.RAMOS Verified Customer Verified Customer

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I was really saddened by the fact that my 2018 X3 with 60,000 miles on it has cooling issues up to the sum of $10,000 which is an issue that BMW is very aware of and tells me he’s gonna get worse as the f 60,000 miles on it has cooling issues up to the sum of $10,000 which is an issue that BMW is very aware of and tells me he’s gonna get worse as the future goes And I have another X3 in my garage with 20,000 miles that obviously the same thing is gonna happen very hard pressed to say I’ll buy another BMW More

by Ront3 Verified Customer Verified Customer

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BMW of West Chester is in a great location. The staff are very friendly and helpful. Inviting environment. I recommend purchasing and/or having your car serviced at this dealership. The staff are very friendly and helpful. Inviting environment. I recommend purchasing and/or having your car serviced at this dealership. More

by SCT2016 Verified Customer Verified Customer

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Very happy with my first service visit to BMW of West Chester! Drop off and pickup were really easy, and everyone I worked with was very friendly and helpful. Enjoyed having the Mini Clubman has a loaner Chester! Drop off and pickup were really easy, and everyone I worked with was very friendly and helpful. Enjoyed having the Mini Clubman has a loaner for a few hours while my car was being serviced. Also appreciated that the car was cleaned at the end of the visit (it needed it!) Had good communication about how long it would take for the car to get serviced, and then good follow-up when it was ready. More

by MORRISSEY Verified Customer Verified Customer

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Things went fine and ahead of schedule for me. (No problems. Extra words for quota) (No problems. Extra words for quota) More

by THERODFATHERS Verified Customer Verified Customer

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Things went fine and ahead of schedule for me. (No problems. Extra words for quota) (No problems. Extra words for quota) More

by THERODFATHERS Verified Customer Verified Customer

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My first Mini with Otto BMW. Pete made the sale/lease a breeze. It wouldn't be too difficult for sales since I wanted the Mini weeks ago and simply had to pick out one I liked be Pete made the sale/lease a breeze. It wouldn't be too difficult for sales since I wanted the Mini weeks ago and simply had to pick out one I liked best. Pete was answered all my questions and went above and beyond. I'm very happy with my new Countryman. More

by hollyhluhr Verified Customer Verified Customer

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Service has been top notch and I do appreciate the video recap they send you of your vehicle after initial inspection. I think this goes a long way to establishing trust. I honestly bought my car not becaus recap they send you of your vehicle after initial inspection. I think this goes a long way to establishing trust. I honestly bought my car not because of the look, but because of the service I received and continue to receive. More

by Carlos M Verified Customer Verified Customer

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Said you would match tire price and did not after my car was towed to your dealership. Not good business. was towed to your dealership. Not good business. More

by TOMS9 Verified Customer Verified Customer

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