Amy Mansfield | Page 52

Dealership performs good work. However, they are not the most communicative. In this example, they had to order parts and I actually had to call two weeks later to schedule, when I However, they are not the most communicative. In this example, they had to order parts and I actually had to call two weeks later to schedule, when I was expecting them to contact me when they were available. Also, in past cases I asked for a paint repair when under warranty (vehicle was purchased with a paint chip), the service manager Ray told me he would refer me to the Sands body shop and never did. More

by mattbailley Verified Customer Verified Customer

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Amy was wonderful. She gave excellent customer service. I would definitely use her again. Thanks She gave excellent customer service. I would definitely use her again. Thanks More

by kweron Verified Customer Verified Customer

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Great service and concern of ,custermers. Never had a dealer work with me so close as to my truck problems and also gave ne a loaner truck fo a long time until they could det parts Never had a dealer work with me so close as to my truck problems and also gave ne a loaner truck fo a long time until they could det parts More

by brucelfoltz Verified Customer Verified Customer

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Great people and service and always there ready to help you in any way necessary you in any way necessary More

by lahavana1951 Verified Customer Verified Customer

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Inspection and tires were all done within an hour. Thank you again for the great services Thank you again for the great services More

by danielnorth2 Verified Customer Verified Customer

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They told me what needed to be done, and did it in less time mentioned. They checked with Zurich to ensure it was warranted prior to starting repair. time mentioned. They checked with Zurich to ensure it was warranted prior to starting repair. More

by kmbennington Verified Customer Verified Customer

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They always take great care of my car. Never a worry after leaving. Highly recommend!!! Never a worry after leaving. Highly recommend!!! More

by jim_seamon Verified Customer Verified Customer

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SANDS has been great with my Jeep wrangler! Inspection, any extra visits for oil changes, repairs etc, always completed in timely manner!. Everyone is friendly. I have recommended Sands to frie Inspection, any extra visits for oil changes, repairs etc, always completed in timely manner!. Everyone is friendly. I have recommended Sands to friends and co-workers. More

by ltennett4 Verified Customer Verified Customer

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My vehicle has been in and out of service since June. The most recent time before my vehicle went back in for service, it was not drivable. Megan told me I would have to wait until the next week for an a The most recent time before my vehicle went back in for service, it was not drivable. Megan told me I would have to wait until the next week for an appointment, and even longer if I want a loaner vehicle. She was completely aware of my situation; she knew my vehicle had been there numerous times for the SAME issue, she knew how much money I had spent on repairs. Yet, she was still unwilling to help me in a timely manner. Luckily, I spoke with Ray, the service manager. He helped me and got me into a loaner the next day. However, my vehicle has been there for a month and I have not received one phone call to update me on the status of my vehicle. I have called numerous times, and I NEVER receive a return phone call. I feel devalued and disrespected as a customer. It seems like they are trying to pull something shady. Once I get my vehicle back, I will never return to this place!!! More

by kmaynard1024 Verified Customer Verified Customer

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My overall experience was as pleasant as it could be. A welcoming environment for sure. A welcoming environment for sure. More

by spirko Verified Customer Verified Customer

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