Amy Mansfield | Page 60

This was the fastest and easiest car purchase I have ever experienced. James was very knowledgeable about the car, what features I was seeking and he was quick to answer all my questions. All of the staff w experienced. James was very knowledgeable about the car, what features I was seeking and he was quick to answer all my questions. All of the staff were friendly along with the dealership itself being very clean and easy to get to. More

by danabevis25 Verified Customer Verified Customer

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Sands Team is always very professional and very courteous. Always get the maintenance done on the vehicles in a very timely manner. courteous. Always get the maintenance done on the vehicles in a very timely manner. More

by rawilkinson2 Verified Customer Verified Customer

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Service group is first rate. Clearly explained the issue and what it would take to correct it. Provided accurate estimate so there was no "sticker shock> Clearly explained the issue and what it would take to correct it. Provided accurate estimate so there was no "sticker shock> More

by gdeppert1 Verified Customer Verified Customer

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Found the Jeep I wanted online and stopped in on a Saturday morning. Absolutely fantastic experience with Emily and the whole staff. They made the whole process so smooth and easy. Will definitely b Saturday morning. Absolutely fantastic experience with Emily and the whole staff. They made the whole process so smooth and easy. Will definitely be shopping for our next vehicle with them. More

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Took 5 times to fix a simple problem over the course of 2 years and then when we finally convince them to fix it for free since it was their mistake they damaged/destroyed the vehicle interior. Basically the years and then when we finally convince them to fix it for free since it was their mistake they damaged/destroyed the vehicle interior. Basically they were spiteful and took it out on us. Will never call back or respond to emails. Deals with conflict through avoidance. Not sure it would be possible to be any worse! More

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Horrible experience. Took my 2022 truck with 35k miles on it with a failed transmission. After a few days, I was told that this is not covered under warranty because some Took my 2022 truck with 35k miles on it with a failed transmission. After a few days, I was told that this is not covered under warranty because someone else change the fluid. The fluid was changed by another shop after the transmission FAILED! Now they training to charge me $270 for denying a warranty on a new truck. Horrible place. More

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I bought a Jeep from this dealership. It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if an It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if anything were to go wrong with something the warranty covers. Well just under a year of owning the vehicle and the Power Transfer Unit broke. Before I took it back to Sands dealership, I did research and found there are several recalls on the Power Transfer Units for Jeeps (or "PTU"). Even more concerning, there were tons of people saying that upon inspection of the Power Transfer Unit bolts were missing! (either never put in at the factory, or they brake off extremely easily). I knew my PTU was covered under the Zurich warranty so I brought it in. No surprise to me the Sands service department told me the PTU was broken, and the bolts were missing. Here is where all the problems began. First Sands couldn't give me a loaner vehicle. I was told I had to go through my warranty and Sands would not provide me with a loaner car. I called back every day, for 10 days straight, requesting a loaner car and was told they "don't have any available, we only have 4 cars to loan out" (They are a car dealership and they don't cars to loan their customers?? sounds false) Next I had to wait over a week for a warranty specialist to look at my vehicle. Every time I called back it was a new excuse as to why my car wasn't looked at yet. Finally, ten days later, and ten days of having a rental vehicle, I was told that it wouldn't be covered by the warranty because it was a "bracket" holding the PTU that broke, and the bracket isn't covered in the drive train warranty. And because it isn't covered, the cost of my rental vehicle would also not be covered under the warranty and I have to pay for all of it. I'm going to call BS on this. There is a recall on the PTU, there is damage to the PTU, yet they skirted around the issue to avoid paying the cost covered under the warranty. Because of their failing as a company I was not provided with a loaner car, because of their failing as a company I had to wait 10 days for an answer. Because of their failing as a company I have to pay $4,000 to pick my car up, pay over $500 for a rental vehicle, all while I'm still paying my vehicle loan and the complete garbage warranty. Sands & Zurich (the warranty company) went out of their way to cover their bottom line and screw over the customer at every point. It never mattered to them how much this was hurting their loyal customer because they are going to get their money either way. I have no vehicle to get to work, I have no way to pay for this rental vehicle, I have to take another loan out just to get my car back. I can't pay for groceries, or rent, or my daughters birthday. I hope I can somehow work this all out and not loose my job. The lesson is clear: You do not matter to Sands Chrysler Jeep Dodge. Only the company's bottom line matters to them. More

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My name is Carlo I was a sales Chrysler Dodge Jeep ram I had a wonderful experience with managers sales people are very nice people I will do business with them all over again thank you very much guys I rea had a wonderful experience with managers sales people are very nice people I will do business with them all over again thank you very much guys I really appreciate your help More

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Excellent customer service and a great buying experience! The entire team was customer focused and there was no buying pressure. They were very knowledgeable about their product line. Would do business with The entire team was customer focused and there was no buying pressure. They were very knowledgeable about their product line. Would do business with them again. More

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Thank you Joe for such a great experience buying my new Gladiator Rubicon. Joe was very knowledgeable about the vehicle , he also took me on a special course just to show me what the rubicon could do and Gladiator Rubicon. Joe was very knowledgeable about the vehicle , he also took me on a special course just to show me what the rubicon could do and all the features. Highly recommend sands auto and Joe as a salesman. Two thumbs up! More

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