Amya Holloman

Please be careful to understand and get in writing all undertakings and price quotes from the dealership. I was given a definite settlement price and told by the salesperson that as long as I paid that am undertakings and price quotes from the dealership. I was given a definite settlement price and told by the salesperson that as long as I paid that amount by the time my first payment was due, that would be the full amount due. It turns out that interest was accruing on a daily basis and that the pay-off amount was $340.00 higher than I was told. I expected the dealership to stick to the price quoted in writing, but they would not. After a really good sales experience, this was very disappointing and took the gloss off the experience. Having one of their managers hang up the phone on me during a call to discuss this made it even worse. I have been waiting for a return call for over a week. After follow up from the General Manager, I have changed my review to five stars. Mistakes can be made, but it is often how they are handled and corrected that really makes a difference. Mr. Garner was very polite and helpful and I am now completely satisfied with my experience. More

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