Ryan Garner

Does not respond to messages, phone, text, or other. Not service associates, or Managers. 2 months and car not repaired, but daily mail requests to come buy another. WHY Would I bother with this experie Not service associates, or Managers. 2 months and car not repaired, but daily mail requests to come buy another. WHY Would I bother with this experience More

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By far the best car buying experience ever. Absolutely zero pressure and we felt like we were apart of the family. Martene is also very outgoing and super friendly! Absolutely zero pressure and we felt like we were apart of the family. Martene is also very outgoing and super friendly! More

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I need help…We purchased a 2022 GV70 from Checkered Flag Genesis, Virginia Beach, VA on April 25, 2022. The same week when my husband washed the vehicle he noticed 4 spots that looked as if the clear coat h Genesis, Virginia Beach, VA on April 25, 2022. The same week when my husband washed the vehicle he noticed 4 spots that looked as if the clear coat had been rubbed off. He called the dealer and they said, “we didn’t do it, but bring it over so we can see it.” He drove the hour back to Virginia Beach and they scheduled the vehicle to be fixed on May 25th. He took it back on May 25th. They said they were able to ”buff it out”. They still have this vehicle and when he called today, no one knew anything about it and the person who was handling the repair was no longer there. We have a registration and title, but no vehicle to match either! SERIOUSLY, this has become very frustrating. Can someone HELP? UPDATE: Yet another day with them not calling or doing anything to get our vehicle back to us!! This is now 15 days to “buff” 4 factory defects out of the paint. Ashley, manager of service said she would call us today when she had arrangements made to get us our vehicle. NO CALL FROM ASHLEY!! General Manager was in his office, knew I was asking for him and wouldn’t answer the phone…hmmm…Wonder how good it’s gonna look having an old lady picketing the dealership? UPDATE: Ashley Hunt, Service Manager, said she would call this morning (6/9/22) to tell be when they would be bringing the car back. Naturally, 9:30 a.m. as I sit home waiting for her call, she hasn't called...nor will she answer the phone. I will continue to update this fiasco...Please save yourself my frustrations and buy elsewhere...they don't care once they have your money. More

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What I liked about my experience was the simplicity of the whole process. A simple phone call to explain what I was looking for and Mr. Washington took care of the rest. It’s scary being first time buyer the whole process. A simple phone call to explain what I was looking for and Mr. Washington took care of the rest. It’s scary being first time buyers. It can really stress a person out trying to do everything right on the first try but with Mr. Washington I know our backs were covered. Thank you Mr. Tommy Washington for making this experience a good one. Also thank you Checkered Flag for accommodating to us. Definitely 10/10!!! More

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I was extremely pleased with Brandon Hill and the service he provided when I bought my new Hyundai Kona. There was no pressure and he worked hard to find me what I wanted within my budget. He went above and he provided when I bought my new Hyundai Kona. There was no pressure and he worked hard to find me what I wanted within my budget. He went above and beyond! He stayed late past his shift to finish and he accommodated my schedule. Everyone I came into contact with was awesome! Very friendly, helpful and professional! I've even already recommended him to a friend/colleague who picked her new car up last night! More

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Brandon was everything we needed in a sales person. He was kind, funny, accommodating- which is a huge deal for people with disabilities. This young man will forever have my respect and my referrals. was kind, funny, accommodating- which is a huge deal for people with disabilities. This young man will forever have my respect and my referrals. More

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Brandon was an excellent salesman. He was very accommodating, understanding, and honest. Sold us what we needed and wanted without going over our budget or trying to up sell us. Which we really ap accommodating, understanding, and honest. Sold us what we needed and wanted without going over our budget or trying to up sell us. Which we really appreciated. 10/10 recommend this guy. More

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What an awesome and very knowledgeable person. Looks out for the customer for sure. Great interaction with my entire family. Made our buying adventure very enjoyable for the customer for sure. Great interaction with my entire family. Made our buying adventure very enjoyable More

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Perfect in every way. She answered every question without hesitation. She went above the call of a normal (what I was used to) salesperson. Look up the word perfect and you will see a picture of Martene. Tha hesitation. She went above the call of a normal (what I was used to) salesperson. Look up the word perfect and you will see a picture of Martene. Thanks so much for everything More

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Martene is the best! She went out of her way to take me to 4 different checkered flag dealerships to find the car that was perfect! She is always there if you have any questions or concerns and actually f to 4 different checkered flag dealerships to find the car that was perfect! She is always there if you have any questions or concerns and actually follows up with you. If you’re ready for a new car don’t hesitate to contact her! More

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