Ana Lima

Ana was so helpful and a genuine, down to earth, sweet person. She was knowledgeable and made the whole experience very enjoyable. The process from looking at the car online to contacting them and then co person. She was knowledgeable and made the whole experience very enjoyable. The process from looking at the car online to contacting them and then coming in and test driving the car- could not have been smoother. Everyone I encountered was stellar and cared about customer satisfaction. More

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I had an outstanding experience purchasing from Lexus of Sarasota. Ana handled the sale and Matt walked me through the paperwork — both were honest, straightforward, and never once made me feel pressured. Sarasota. Ana handled the sale and Matt walked me through the paperwork — both were honest, straightforward, and never once made me feel pressured. When I submitted a counteroffer, they were fair and responsive. The process was efficient, and I was able to finalize everything with one phone call and a few emails rather than going back and forth. Overall, the customer service here truly stands out. Thank you for making the buying experience smooth, transparent, and enjoyable. More

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Public review Lexus of Sarasota I’d worked probably 150 hours looking at cars, ratings and sellers. I found a used car I liked, but there were several issues with the transaction, some that may be ille 150 hours looking at cars, ratings and sellers. I found a used car I liked, but there were several issues with the transaction, some that may be illegal! 1. I bought a used Honda Accord on 11/18/25. I was presented an offer sheet that included four circled items that the salesperson said were required by the state and so were non-negotiable. Three of them were NOT required by the state: a $1298 pre-delivery service fee, a $598 Electronic Filing fee (which only costs $75 at the state and electronic filing is NOT necessary), and a $198 Tag Agency fee. So that’s about $2500 extra profit for the dealer (which, since I was financing I also had to pay Sales tax on!). They are, of course, allowed to ask what want for these in Florida, but saying they are mandated by the state is deceptive and dishonest.The Sales tax was the fourth item, which is required by the state . 2. They charged me $271 for registration, which would be a typical charge for a NEW registration, but mine was a transfer since I was trading in. The state charges about $80 for a transfer. So that was either illegal or another gross overcharge! 3. My trade-in was a 2016 Honda Accord Sport which I bought new and took very good care of. At previous dealers I had it appraised at $14,200, $14,000 and $13,000 (2). Their offer of $10k was very low., $2000 below the lowest range at Kelly Blue Book and $3000 below their appraisal. I asked the salesperson to ask for a better deal and gave her my paperwork proof of other iffers and she said she’d ask. But she never got back to me and in the paperwork shuffle and in my very tired state, I forgot to ask (I think I just assumed which is a mistake). It wasn’t until I got home and went through all 23 forms that I saw they had only paid $10,519. I was very disappointed in the trade but also angry that nobody told me that in person. If they had, I would have rejected the whole deal. My old car appeared on their on theur web site three days later for $16,298. I’m 70 years old and on the autism spectrum and feel I was taken advantage of and manipulated. I naively thought Lexus was different than other dealerships that pull these kind of deceitful stunts. I have contacted the dealership through an internal review and the general manger by both text and certified mail and have not heard back from anyone. Not one word! Unless you’re very rich and don’t care that you spend more than $6000 over and above the asking price for padded fees and lowball trade-ins, I strongly advise you to avoid this dealership! More

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Wow- A+, stellar service. Everyone was so happy, cordial and genuinely happy to have you here. Everyone was so happy, cordial and genuinely happy to have you here. More

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Ana Lima is an excellent , hardworking no pressure salesperson who not only answered our questions in person but also was available by email and phone with any additional questions as we waited for ou salesperson who not only answered our questions in person but also was available by email and phone with any additional questions as we waited for our new Lexus to arrive. She also helped get us answers and someone to return our calls when we had questions for the finance department who were not as efficient or interested in returning calls as she is. More

by Steve Hiemer Verified Customer Verified Customer

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Very professional dealership. Ana Lima was wonderful to deal with and did a good job helping us to negotiate a fair deal. Ryan and Kim were also very helpful and easy to deal wi Ana Lima was wonderful to deal with and did a good job helping us to negotiate a fair deal. Ryan and Kim were also very helpful and easy to deal with. My only issues with this dealership are: 1. their dealer fees are the highest I've ever seen at about $2400 so your work is cut out for you to negotiate them down to a fair price, 2. The showroom is under major renovation so you are sitting it in open tables negotiating and sharing information. It would have been nice if they had some more private areas or dividers for customers to meet in. More

by mikes34243 Verified Customer Verified Customer

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We had a great experience at this dealership Ana was a very good salesperson & made our purchase seemless very good salesperson & made our purchase seemless More

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Ana Lima made my experience incredible and seamless. She was knowledgeable, friendly, and made me feel so comfortable in making this purchase. She was knowledgeable, friendly, and made me feel so comfortable in making this purchase. More

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From the very beginning, she was knowledgeable, professional, and genuinely dedicated to helping me find the right vehicle. Anna took the time to listen to my needs, answer all my questions, and gu professional, and genuinely dedicated to helping me find the right vehicle. Anna took the time to listen to my needs, answer all my questions, and guide me through each step of the process with patience and clarity. Her communication was excellent, making sure I was always informed and comfortable with my decisions. She handled everything efficiently, and I felt confident knowing I was in good hands. The entire process was smooth, stress-free, and even enjoyable. I highly recommend Anna Lima to anyone looking to buy a car. Her expertise, friendly approach, and commitment to customer satisfaction truly set her apart. Thank you, Anna, for making what can often be a complicated process feel so easy and positive! More

by bassem.af89 Verified Customer Verified Customer

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Ana was the BEST! She is so knowledgeable and easy to work with. I was so anxious about purchasing a car and she made everything so simple and easy. She also gave me t She is so knowledgeable and easy to work with. I was so anxious about purchasing a car and she made everything so simple and easy. She also gave me the cutest pink water cup with the logo on it. Lexus is soooo lucky to have her. I recommend everyone goes with her. She provides excellent service. More

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