I pride myself on a high level of customer service, along with a no-pressure approach to sales. Hi, my name is Ana! I have a background in clinical psychology and higher education, so customer service and customer satisfaction are my top priority. My goal is to make the process of buying and/or selling a car as easy as possible - and I will always buy you a gift when go through this process with me! I look forward to working with you! •También hablo Español • •Também falo Português •
Read moreDealership Experience
1 yr, 9 mos
Industry Experience
1 yr, 9 mos
Languages Spoken
Portuguese
Spanish
238 Reviews
Write a Review238 Reviews of Ana Lima
April 29, 2024
We showed interest in a used vehicle that was NOT a Lexus. Once the deal was put together with my trade-in and cash, we thought we could just sign over the title to our trade-in, write a check, and pi Lexus. Once the deal was put together with my trade-in and cash, we thought we could just sign over the title to our trade-in, write a check, and pick up the vehicle. But, NO it took us about three hours to complete the transaction because we had to meet with the "finance" guy. He did his Selling spree regarding financing and then additional warranty coverage options.....not interested. In the middle of signing many documents, another "the boss - finance guy" came into the office and stuck his nose into our business, which we did not appreciate. The end result was that we finally left the dealership WITHOUT the jump drive containing all the documents we had just signed. Just don't understand why it takes so long to buy a car once we've agreed on the price and are ready to pay for it. Ana Lima, our salesperson, was great. She has no control over dealership policies. More
Other Employees Tagged: Scottie Best, Daniel Pipp
April 27, 2024
Ana Lima was great to work with. Ana is very knowledgeable on the different packages, quick to follow which features were important to me, and works efficiently. Ana is very knowledgeable on the different packages, quick to follow which features were important to me, and works efficiently. More
Other Employees Tagged: Daniel Petrov , Jaden Shelburne - tech - he was excellent
April 11, 2024
Ana Lima is the absolute best. Friendly, professional, knowledgeable, kind and personable. An absolute pleasure to be around. Not pushy in any way but not a push over either. What Friendly, professional, knowledgeable, kind and personable. An absolute pleasure to be around. Not pushy in any way but not a push over either. What more can a new car buyer want. Thank you so much Ana, you made what is often a very painful experience, pleasurable. And your choice of Sales Manager Shaun to help in the process was excellent and I enjoyed Kenny and Jenny too. I came back from my new car purchase because I had such a great experience and it was perfectly matched this time. Hope to see you all next time. Thanks again for helping me find my perfect new ride. More
Other Employees Tagged: Shaun Mathis, Kenny Clark , Jenny (technology walk thru person)
April 09, 2024
Ana Lima ( Our Salesperson) has completed the negotiations in short time & to our satisfaction. She is very courteous,friendly,pleasant ,lovely & helpful young lady. I needed a sales paper and sh negotiations in short time & to our satisfaction. She is very courteous,friendly,pleasant ,lovely & helpful young lady. I needed a sales paper and she handed over to me in five minutes. I have had wonderful experience with her. I strongly believe that she is a great asset to this Sarasota Lexus Dealership.In my opinion, she deserves a lot more than 5 stars. I thank Ana for the service she has given me. More
April 05, 2024
Ana Lima: a true knowledgeable auto sales professional. Took time to answer questions, patiently explained options, differences, paperwork. We felt there was zero double talk and that we were neither patro Took time to answer questions, patiently explained options, differences, paperwork. We felt there was zero double talk and that we were neither patronized nor forced in any direction other than our chosen one. Bottom line: full marks plus a few extra ones for courtesy and customer attention. Will recommend Anna to friends looking for a positive, nuisance-free auto purchase. More
Other Employees Tagged: Shaun Mathis, Jenny Bethell, Scottie Best
April 03, 2024
Ana was amazing! I would give more starts if I could. Shaun was also great to work with. The guest experience is excellent and they are extremely professional. I would give more starts if I could. Shaun was also great to work with. The guest experience is excellent and they are extremely professional. More
Other Employees Tagged: Shaun Mathis, Scottie Best
March 30, 2024
I am so happy I got Chris for my car salesman. He was there for the whole duration of the process. Also Ana Lima was there w a smile to assist us and to make things expedient. The whole process w He was there for the whole duration of the process. Also Ana Lima was there w a smile to assist us and to make things expedient. The whole process with this dealership was unusual in the sense that I was the one that was the one catered to. Not the salesman. This is the best experience I have ever had since I have been buying cars. Everyone seem to put my interest first. When I buy another vehicle, I will be returning here. Nice job Lexus of Sarasota. More
Other Employees Tagged: Damon Mills, Christopher Wolf, Jenny Bethell , The 2 ladies at the front desk were entertaining and hilararious