Ana Lima | Page 33

Ana and Carl are both amazing to work with! I’ve been purchasing vehicles with Lexus of Sarasota for years and I’ll keep coming back because of the exemplary guest services. I’ve been purchasing vehicles with Lexus of Sarasota for years and I’ll keep coming back because of the exemplary guest services. More

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Bought a car at the year end close out. I usually hate the process, but Anna did a great job and made everything easy. I highly recommend her. I usually hate the process, but Anna did a great job and made everything easy. I highly recommend her. More

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Ana Lima was great, I loved working with her. This dealership is amazing and the process was so easy. This dealership is amazing and the process was so easy. More

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Ana was so kind and helpful. Working with her made this process easygoing! The managers helped get me a great deal on my car. 100% recommend. Working with her made this process easygoing! The managers helped get me a great deal on my car. 100% recommend. More

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Ana Lima was a pleasure. She was very friendly, efficient and really knew the product. She was attentive and did her best to help with an issue we had with the financial en She was very friendly, efficient and really knew the product. She was attentive and did her best to help with an issue we had with the financial end of the transaction. Caleb was also very pleasant, patient and knew what he was talking about. We appreciate their efforts. If this is true, however, I find it inexcusable that the dealership would hold Ana accountable and responsible for any issues not within her scope, specifically the finance end. Each individual needs to be rated or evaluated on his/her performance. Anything not a "5 rating" has nothing to do with our experience with Ana. The rating for the finance part of our experience is not totally intended for the dealership Finance Manager, but also with the dealership and its choice of financial services. I will say that our Finance Manager was quick to say several times during our visit with him that "it wasn't up to him" or "these are the rules" which are not welcomed comments to a customer. If you can't handle it, kick it up to someone else! And don't make a customer wait for hours just to hear there's a problem. Nobody with an 820 credit score welcomes that comment or a waste of their time. Had we been advised of this earlier, perhaps we could have taken care of the issue in a more timely fashion. It seems that if this dealership has chosen Lexus Financial Services as their financial partner, the dealership should have someone from Lexus Financial Services on site. It should also be noted that the auto maker Lexus and Lexus Financial Services, while operating independently, are both owner by Toyota! Please pass that along to the Finance Manager. Also I want it noted that Ana was more helpful to us with the Experian issue than the Finance Manager. Overall it was a good experience, in spite of the "hiccup". There was no high pressure and you provide a pleasant environment. More

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Ana, Caleb and her team was awesome from start to finish! !!! Their professionalism and care was noticed most!!!! The smoothest car buying process I’ve ever experienced!!!! !!! Their professionalism and care was noticed most!!!! The smoothest car buying process I’ve ever experienced!!!! More

by kingstuart Verified Customer Verified Customer

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Ana and Shaun were great! They went above and beyond to work with us, get us the best deal, and to make sure we were treated like the most important customers. I recommend sho They went above and beyond to work with us, get us the best deal, and to make sure we were treated like the most important customers. I recommend shopping during December to Remember! More

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We absolutely love both Ana and Shaun. They went all the way to make us happy. Our new RX350h is beautiful. It has all the features we wanted. We didn't expect to leave the dealership toda They went all the way to make us happy. Our new RX350h is beautiful. It has all the features we wanted. We didn't expect to leave the dealership today in a new car but they made it happen, and we are very happy! More

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Ana was great she knew everything about the technical aspects of the car. She recognized our wish list and showed us multiple options. aspects of the car. She recognized our wish list and showed us multiple options. More

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We have purchased the last 2 vehicles from Lexus of Sarasota. Chris has been great to work with. I’m sure we will be purchasing again. Sarasota. Chris has been great to work with. I’m sure we will be purchasing again. More

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