Anastacia Baranovski

I had the best experience ever buying my Subaru. The entire process was easy! Sales agent Tony D.’ walked me through the entire bprocess. Loan agent JCJuan Carlos was super fast and explain Ed everythin entire process was easy! Sales agent Tony D.’ walked me through the entire bprocess. Loan agent JCJuan Carlos was super fast and explain Ed everything in easy to understand terms , with the help of state of art document presentation . I was all signed and ready to drive in no time . Tony and the venture friendly bream should be commended. I’ll not only recommend this dealership, but I’ll always buy my cars at Pines Subaru/Lexus. Thank you! More

Helpful 1

Report | Print

Terrible follow-up and customer service. We appreciate PP Subaru for wasting our time and causing us so much headache. Inquired about a particular used car the exact morning it was listed, we had to be the f Subaru for wasting our time and causing us so much headache. Inquired about a particular used car the exact morning it was listed, we had to be the first. On our way there we were told it needed service and was not ready, so we turned around and headed home. Annoying, but somewhat understandable. The car remained listed on their website and other sites for ~2 weeks while still unavailable. Is this common practice? We maintained communication and reached out several times during these 2 weeks begging for a follow-up for when the car would be ready. We happen to see the listing was updated on 6/7 as a new arrival and called to confirm. We were told by a woman in the Internet department that the car would be ready around 6 today, perfect. Things were looking up again. Rounded the family together at 5:30 and left the house only to find out the car had already been sold. HOURS AGO. Despite about a dozen texts asking for a follow-up, absolutely NO attempt was made to reach out and the car was sold from underneath our noses before our appointment. Words cannot describe our frustration with the sales team for the lack of communication, and for having an unfit vehicle listed for sale for 2 weeks, and for lying to us at the end of it all. EDIT: A day later the dealer contacted us and said the car went to auction, this was a BLATANT LIE. During my call yesterday when finding out it was sold, the woman mentioned “it was sold to a guy who really wanted it”. LOL… More

Helpful 0

Report | Print