Anastacia Rebell
Anastacia Rebell at Secor Subaru

Anastacia Rebell | Page 6

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
153 Reviews
4.8

153 Reviews

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153 Reviews of Anastacia Rebell

May 20, 2024

Dealership Rating
Employee Rating

Attentive friendly courteous staff Vehicle is always serviced and washed and is always ready on time More

by LUNDYSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt

May 21, 2024

Secor Subaru responded

We're glad to know you've had a positive experience with our team at Secor Subaru. We always aim for timely service and appreciate your feedback!

May 18, 2024

Dealership Rating
Employee Rating

Great dealership and great staff. Both David and Austin were very helpful and did not get frustrated in the slightest when we asked a million questions because this was mine and my hu More

by lyonskeighla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Culley, Kayleigh Sweet-Trew, Kyle Pullen , Austin Dube, Dan Mirles, David Pricone, Shane Wildes

May 20, 2024

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to provide you with a positive car buying experience. It's important for us that all your questions are answered and you feel comfortable with your purchase. Thanks for choosing us!

May 17, 2024

Dealership Rating
Employee Rating

They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kyle Pullen, Kaitlyn Gray , Paul Holden, Rebecca Nutt

May 18, 2024

Secor Subaru responded

Hi Alison! We're sorry to hear about your experience with the car vacuuming at Secor Subaru, but it's great to hear that Kyle, Becky, and the service techs provided excellent service otherwise. If you'd like, we can make sure to address the oversight with the vacuuming. We appreciate your feedback and your business!

May 16, 2024

Dealership Rating
Employee Rating

Maintenance at this dealership scratched my steering wheel, dented my door exterior by hitting it against a car lift, and chipped the paint on the end of my door. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Pullen

May 09, 2024

Dealership Rating
Employee Rating

Anastacia is fantastic. A great representative for the dealership. My service experience was flawless, and got my car washed as well. More

by D.CAPORALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Secor Subaru responded

We're so glad to know that Anastacia provided you with a flawless service experience at Secor Subaru! It's great to see your car got the extra sparkle too. Thanks for sharing this review!

May 09, 2024

Dealership Rating
Employee Rating

Everyone was pleasant and cooperative. Job done in time specified. Woul get rid of TV in waiting room. More

by spjson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

May 09, 2024

Secor Subaru responded

We appreciate your feedback and are glad to know you found our team at Secor Subaru pleasant and cooperative. We'll take note of your suggestion about the TV in the waiting room. Thanks for choosing us!

May 07, 2024

Dealership Rating
Employee Rating

The power port [cigarette lighter] in the dash had blown a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. More

by PETERHAWKINS106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Secor Subaru responded

Peter, we're glad to know our team at Secor Subaru was able to quickly diagnose and fix the issue with your power port. Thanks for highlighting our comfortable waiting area too!

May 06, 2024

Dealership Rating
Employee Rating

Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, More

by GORDY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Secor Subaru responded

Mrs. Gordy, I do apologize about any miscommunication on the estimate that we sent you. As I am reviewing it currently. Our diagnostic fee is discussed at the time of write up. You did come in with a misfire code and we had to find out exactly what was causing it for you. That time is what the diagnostic fee covers. Also, per your request we rotated your tires and noted whoever rotated them previously had cross threaded 2 lugs onto the studs on the same tire. And as a courtesy because it was what is considered safety by us we replaced them at no charge to you. Even though you had not rotated tires with us since May of 2022, 21,000 miles ago. If you would like to further discuss you service visit. Please do not hesitate to call or email Shawn Murray Service Manager (860) 442-2323 ext 245 smurray@secorauto.com

May 06, 2024

Dealership Rating
Employee Rating

Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kaitlyn Gray

May 07, 2024

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 03, 2024

Dealership Rating
Employee Rating

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt

May 06, 2024

Secor Subaru responded

We're happy to hear our team provided you with excellent service here at Secor Subaru! Thanks for your positive feedback and please don't hesitate to reach out if we can be of assistance again in the future!

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