Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Kaitlyn Gray

Overview Reviews (138) Inventory (78)

Contact Me

View All Employees

< View All Employees

Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

Contact Me

5.0

138 Reviews

Overview Reviews (138) Inventory (78)

5.0

138 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Kaitlyn Gray

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

138 Reviews of Kaitlyn Gray

November 05, 2026

Dealership Rating

Employee Rating

Great dealership for service and sales. Friendly and knowledgeable. The whole team was a pleasure to work with. Friendly and knowledgeable. The whole team was a pleasure to work with. More

by Mary

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Wayne Carpenter, Kayleigh Sweet-Trew, Anastacia Rebell, Gary Cooper, Kara White , Ray

Nov 05, 2026 -

Secor Subaru responded

Thank you for your positive feedback. We appreciate your kind words about our team at Secor Subaru.

April 11, 2026

Dealership Rating

Employee Rating

Very nice lady. Polite and very efficient. Was on my way with loner in no time at all. Polite and very efficient. Was on my way with loner in no time at all. More

by jrebell4

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 12, 2026 -

Secor Subaru responded

Thank you for leaving us this five-star review and for your kind words about our service team at Secor Subaru! We'll see you next time!

April 03, 2026

Dealership Rating

Employee Rating

They are the best in everything Costumer’s service and sales . I’m very happy working with them sales . I’m very happy working with them More

by Soso

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Becker, Shawn Murray, Anastacia Rebell, Kyle Pullen

Apr 03, 2026 -

Secor Subaru responded

We're honored to have you as a Secor Subaru customer! Take care and we'll see you next time!

March 28, 2026

Dealership Rating

Employee Rating

They are very knowledgeable and polite. They clearly explain what needs to be done to keep my car running in optimal shape. They clearly explain what needs to be done to keep my car running in optimal shape. More

by Barbventofurtak458

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shawn Murray

Mar 31, 2026 -

Secor Subaru responded

We’re glad our team’s expertise and clear explanations made your experience a positive one! Thank you for choosing Secor Subaru!

March 10, 2026

Dealership Rating

Employee Rating

As a maintenance coordinator, Kaitlyn took care of everything and kept me informed. No complaints. Great job! everything and kept me informed. No complaints. Great job! More

by Andymeeks

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 11, 2026 -

Secor Subaru responded

Hi Andy! We're glad to hear that Kaitlyn kept you informed and satisfied. Thank you for choosing Secor Subaru! See you next time! Safe travels!

February 12, 2026

Dealership Rating

Employee Rating

Kaitlyn is always very friendly and kind every time I bring my car in for service! bring my car in for service! More

by Riley.lindsey.31

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 13, 2026 -

Secor Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! – Secor Subaru

January 23, 2026

Dealership Rating

Employee Rating

Salesperson Chap was excellent. 2013 Outback transmission failed 146,000. Disappointed with trade In $1000 2013 Outback transmission failed 146,000. Disappointed with trade In $1000 More

by dewberry357

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Hanley, Shane Wildes, Tina - finance 5 ⭐️⭐️⭐️⭐️⭐️

Jan 23, 2026 -

Secor Subaru responded

Thank you for sharing your experience with Chap. We hope to welcome you back for an even better overall experience in the future. Congratulations on your new car, and safe travels! - The Secor Subaru Team

January 16, 2026

Dealership Rating

Employee Rating

Excellent, and good customer service they were all great. And they clean my car great And they clean my car great More

by I Perullero

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Becker, Wayne Carpenter, Chocolat Secor, Shawn Murray, Anastacia Rebell, Kyle Pullen , Dan Mirles, David Pricone

Jan 16, 2026 -

Secor Subaru responded

We appreciate the positive feedback about your recent visit here at Secor Subaru! Thanks so much for your support!

January 11, 2026

Dealership Rating

Employee Rating

I made an appointment and was received right away. They had some minor issues with a vehicle in front of me so the 1.5 hr estimate took 2.5 hr to complete the service. It wasn't much of an inconvenien They had some minor issues with a vehicle in front of me so the 1.5 hr estimate took 2.5 hr to complete the service. It wasn't much of an inconvenience as I understood that happens. Over all great experience. More

by mikey1music

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 12, 2026 -

Secor Subaru responded

Hi Mikey! Thank you for your understanding and patience! We always aim to provide efficient service, but sometimes things don’t go as planned. We’re grateful for your understanding and pleased you had a great experience. We look forward to welcoming you back in the future! -Secor Subaru

January 01, 2026

Dealership Rating

Employee Rating

If your looking for great service and friendly employees, Secor Subaru is the place to go Secor Subaru is the place to go More

by mrskwhite917

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Eggert, Joycelyn Mata, Shawn Murray, Anastacia Rebell, Kyle Pullen, Mike Cholewa

Jan 02, 2026 -

Secor Subaru responded

Thank you for your support of the Secor Subaru team! We appreciate your business and look forward to seeing you again next time!

Dealership Inventory (78 Vehicles)

2026 Subaru Outback | new

$34,678

2026 Subaru Outback

new

Crystal Black Silica exterior

Automatic

All-wheel Drive

$34,678

View Vehicle Details

View Details

2026 Subaru Forester Hybrid | new

$38,567

2026 Subaru Forester Hybrid

new

Ice Silver Metallic exterior

Automatic

All-wheel Drive

$38,567

View Vehicle Details

View Details

2024 Subaru Crosstrek | used

$26,214

2024 Subaru Crosstrek

used

Ice Silver Metallic exterior

Automatic

All-wheel Drive

$26,214

View Vehicle Details

View Details

2027 Subaru Crosstrek | new

$30,000

2027 Subaru Crosstrek

new

Magnetite Gray Metallic exterior

Automatic

All-wheel Drive

$30,000

View Vehicle Details

View Details

2026 Subaru Forester Hybrid | new

$34,864

2026 Subaru Forester Hybrid

new

Dark Mahogany Pearl exterior

Automatic

All-wheel Drive

$34,864

View Vehicle Details

View Details

2025 Subaru Impreza | used

$25,422

2025 Subaru Impreza

used

Crystal Black Silica exterior

Automatic

All-wheel Drive

$25,422

View Vehicle Details

View Details

View All Inventory