Anastasiia Riabova
Anastasiia Riabova at Herb Chambers Volvo Cars Norwood
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Anastasiia Riabova | Page 2

Finance Manager

Herb Chambers Volvo Cars Norwood

1120 Providence Highway, Rte. 1
Norwood, MA 02062

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4.8
20 Reviews
4.8

20 Reviews

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20 Reviews of Anastasiia Riabova

October 02, 2023

Dealership Rating
Employee Rating

Excellent service all around. Colin listens carefully to what is needed and makes sure service is done to satisfaction. Vadim K. is the ideal sales contact. Works hard to meet req More

by burg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 02, 2023

Herb Chambers Volvo Cars Norwood responded

Thank you for trusting Herb Chambers Volvo Cars Norwood with your business! We're happy to hear that Colin & Vadim continue to exceed your expectations and we look forward to seeing you again next time. Take care!

September 01, 2023

Dealership Rating
Employee Rating

Service department is great…Sales on the other hand gives the best lip service, when they actually communicate. Get everything in writing. More

by Erika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 20, 2023

Herb Chambers Volvo Cars Norwood responded

Erika, it's disappointing to read that your experience with our sales team didn't match the positive one you had with our service department. We aim for clear and consistent communication across all departments. Your feedback will be reviewed with the appropriate members of our team to help us provide a better experience for our guests. Please reach out directly, so I can help clear up anything that remains unresolved. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Sep 20, 2023

Erika responded

Haha this from the “manager” who can’t respond to 4 different emails during the process. Okay Nick I see you and your xx response.

August 25, 2023

Dealership Rating
Employee Rating

Professional, responsive, knowledgeable and customer focused. The entire team we dealt with were top notch More

by olearyfive
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2023

Herb Chambers Volvo Cars Norwood responded

We're delighted to know you had a top-notch experience with our team at Herb Chambers Volvo Cars Norwood! Thanks for highlighting their professionalism and customer focus. Safe travels in your new vehicle!

August 16, 2023

Dealership Rating
Employee Rating

After a long search for my car xc40 2024 Volvo Herb Chambers of Norwood made it happen!! Special thanks to our Salesperson Rob who truly went out of his way to make everything was spot on with every a More

by rpag48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Messier , Jacinto Batista

Aug 17, 2023

Herb Chambers Volvo Cars Norwood responded

We're so glad to know that you had a great experience with us at Herb Chambers Volvo Cars Norwood! It's wonderful to hear Rob went above and beyond for your 2024 Volvo XC40 purchase. Enjoy the ride in your new car!

August 11, 2023

Dealership Rating
Employee Rating

Sold me a used car. Took four weeks to get an inspection and fix the bumpers. Finally picked up the car on a Saturday. Mechanic looked at on the following Monday. Crac More

by Disappointed
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Andrew Pritchard

Aug 14, 2023

Herb Chambers Volvo Cars Norwood responded

We take all feedback very seriously and will address what you shared with the appropriate members of our team. All of the vehicles we sell must pass state inspection. I'm really sorry to read about your experience. It's important to us that our customers feel confident in their purchases, and we’re sorry to have let you and your child down. Please reach out at your earliest convenience if you wish to speak with me directly. - Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Aug 14, 2023

Disappointed responded

You had four weeks to get the car in order. Your dealership sent it out because I was told your service center didn’t have time or enough people employed to fix the bumpers. The car itself was on a lift at least four times. How do I know this?? The bumpers were replaced (front and back), fluids replaced at your site, filters replaced on a different day at your site and inspection sticker done at your facility. On a lift FOUR times and no one noticed the catalytic converter leak and large crack?? Seems suspicious to me. Even more suspicious that the next day after I got my money back, after I was told the car was a loss, you had it back on your lot selling it at the same price. After everything I went through the proper thing would have been to fix it for us and not resell the car (whether you fixed it or not for the new buyer..it was the same price tag…so your facility obviously didn’t care about us. I really have no words for you other than to say TERRIBLE CUSTOMER SERVICE…to make us go through all that unwinding. Shady place!

July 12, 2023

Dealership Rating
Employee Rating

We found the sales team to be excellent, which made for an incredibly smooth process. More

by dfreyjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antonio Chahine , Jacinto Batista, Rob M?

Jul 12, 2023

Herb Chambers Volvo Cars Norwood responded

Thank you for your kind words! We're glad our team provided you with an excellent experience during your recent visit to Herb Chambers Volvo Cars Norwood. Enjoy the new ride!

July 05, 2023

Dealership Rating
Employee Rating

Tony was great. Answered all our questions and walked us through the purchase. Made it easy yo find our car. More

by Putt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jul 06, 2023

Herb Chambers Volvo Cars Norwood responded

Putt, thank you for the great review! We're glad to hear that Tony provided excellent service and made your car purchase a breeze. Enjoy your new car, and we hope to see you again at Herb Chambers Volvo Cars Norwood!

May 10, 2023

Dealership Rating
Employee Rating

The dealership is clean the people are knowledgeable and pleasant. There is no pressure to buy and they will answer all your questions More

by Djml10 8
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Vanya Sacco

May 12, 2023

Herb Chambers Volvo Cars Norwood responded

We appreciate this fantastic five-star review for our team! We love to know that we've provided a great experience and look forward to seeing you again! Thank you! - Herb Chambers Volvo Cars Norwood

April 27, 2023

Dealership Rating
Employee Rating

Great experience. Everyone was very nice and easy to deal with. Helped us to secure the car we wanted More

by Caleturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vanya Sacco

Apr 28, 2023

Herb Chambers Volvo Cars Norwood responded

We're happy you had a great experience at Herb Chambers Volvo Cars Norwood! We're happy to have helped you secure the car you wanted and that everyone was nice and easy to deal with. We appreciate your business and hope to see you again soon! Thank you!

April 19, 2023

Dealership Rating
Employee Rating

I worked with Patricia Young on the purchase of a new car. She was extremely helpful in walking me through my different options. Later on she was extremely patient as I choose to go the build option ve More

by Dan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Patricia Young

Apr 21, 2023

Herb Chambers Volvo Cars Norwood responded

Dan, we're so glad that Patricia made your car-buying experience at Herb Chambers Volvo Cars Norwood a great one! It's wonderful to hear that she was patient and helpful in walking you through your options! Thank you for recommending our dealership!

2

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