I worked with Andre when I purchased my 2020 WRX. He made
everything quick and easy. I got a fair price and when I sat down with the finance guy there was no nonsense. Everything was straight forward and hon
everything quick and easy. I got a fair price and when I sat down with the finance guy there was no nonsense. Everything was straight forward and honest.
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by MANSBRO91
Verified Customer
Verified Customer
Aug 04, 2020 -
Bay Ridge Subaru responded
Thank you for your kind words and five star review! We are thrilled to hear that Andre was able to make your car buying process quick and easy! Congratulations on your new 2020 WRX and we hope to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal
EXcellent Service
Mr Andre Arzuza, is the best salesman, I came across in my search for a lease. The staff, i came across at the dealership. the finance guy,was amazing
Mr Andre Arzuza, is the best salesman, I came across in my search for a lease. The staff, i came across at the dealership. the finance guy,was amazing, provide an honest ,no tactics and professional service, I would recommend this dealership.
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by Rhonda D
Verified Customer
Verified Customer
Jul 28, 2020 -
Bay Ridge Subaru responded
Congratulations and thank you for the positive feedback, Rhonda! We are delighted to know that you found our team to be friendly and thorough, especially Andre. We appreciate your recommending us and we hope that you will visit us again! Sincerely, Tom Ruggiero, Dealer Principal
Great experience with Andre
We leased a Forester Sport from Andre Arzuza and cannot recommend him enough (we found him via Yelp). Andre is straightforward and chill, and it was c
We leased a Forester Sport from Andre Arzuza and cannot recommend him enough (we found him via Yelp). Andre is straightforward and chill, and it was clear that he had our needs in mind and didn't pressure any decisions. This is a smaller Subaru dealership and the entire process was better than we had hoped.
Matt
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by emceebard
Jul 27, 2020 -
Bay Ridge Subaru responded
Thank you for the great review, Matt. I will be sure to thank Andre for providing you with an excellent car-buying experience. Congratulations on your Forester Sport. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal
Andre was very helpful and gave me all the information I
needed to choose the best Subaru for my needs and wants. He was very professional and friendly!
needed to choose the best Subaru for my needs and wants. He was very professional and friendly!
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by ADALEXANDER92
Verified Customer
Verified Customer
Jul 27, 2020 -
Bay Ridge Subaru responded
That's great to see, Adalexander92! We are glad to see Andre's knowledge and expertise answered all your questions satisfactorily. Please let us know if you have any other questions. Sincerely, Tom Ruggiero, Dealer Principal
An Abhorrent Customer Service Experience
Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Fore
Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Forester in March, right before NYC went into lock down. The car seemed great, but the AC wasn't super powerful. We asked about it, and was told that if there was an issue after we purchased the car, we could bring it in to get repaired, no questions asked. Obviously the seller, Chris, was just trying to make a quick sale. We took his word for it, which was a mistake on our part.
Fast forward to May, and the AC is fully out. My husband took it in for a dye test (we were still within warranty then). We were told to bring it back when it stopped working again. The first week of July, it stopped working again. We made an appointment for two weeks later (now out of warranty) to get it serviced, and were suddenly slapped with a $700 bill, despite being told when we purchased the car that it would be taken care of and the fact that we started this process when we were still within warranty.
We spent 8 days trying to get in touch with the General Sales Manager of the dealership, Michael Chiusano, to try to resolve the billing issue. We were pushed between departments, left multiple messages and emails with zero calls back, have been treated very rudely and dismissive, and in the end, got $60 off our $700 bill (after hours and hours on the phone, and multiple hours waiting in their showroom).
A complete joke. We were scammed when we were sold the car and made the mistake of taking the dealership for their word. But hey, they made their sale, and that's all that matters.
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by AlisonMcc
Jul 21, 2020 -
Bay Ridge Subaru responded
Alison, I regret to learn about your overall feedback for us and we’re sorry for any inconvenience we may have caused you. We pride ourselves on providing a fully transparent, and professional sales experience to all of our guests. I personally answered all calls and emails I received from you. I wouldn't hide from anyone, especially our clients. During our last conversation, we went over your whole agreement and unfortunately, since you opted out of getting an extended warranty this process was not covered by the time of your July service. I also, explained that our dealership doesn't practice verbal agreements but everything is in writing to ensure things that are promised are never forgotten. It is always our #1 goal to satisfy our customers, and I apologize that we've fallen short of that. We hope that we are able to work with you again in the future. Sincerely, Michael Chiusano
Jul 21, 2020 -
Bay Ridge Subaru responded
Hello Alison,
On the day you picked up the car we had docs signed saying we didn’t owe you anything. Verbal conversations in any business can not be binding as it is all hearsay and no one knows if any parties said any of the things that were mentioned. I hope you can understand why businesses can not accept verbal agreements. I have spoken to my team and no one remembers that conversation, they do remember going over the NYS Lemon Law warranty and what is covered and unfortunately that item is not covered. We offered you an extended warranty agreement to purchase to cover the whole car mechanically but unfortunately you turned it down which would have covered the part in question. This is an unfortunate issue and we do apologize however I am sure if you were a business owner you would understand where we stand and why we can not accept a verbal conversation that you might have had with our staff.
The 10% discount was in fact the Buyers Benefits, I never claimed I gave you that discount for the job performed. That discount was part of what your entitled to as a thank you for buying a car from us as well as the other benefits you will receive. As for the messages, whenever you called me I followed back up with you, I even called you on my day off from my home. I went out to you when you visited the showroom on Saturday (I would have met with you after my appointment but I understand you could not wait for me). Everything I promised you, I did for you and I went above and beyond to look into this situation but there is nothing more I could have done. However thank you for letting me know my off site call center might not have forwarded all your messages to us that is something I will not stand for and will rectify.
In closing I am sorry we did not satisfy you. We try to go above and beyond for our clients and we do the right thing however this was an unfortunate issue that occurred and could not do anything more for you.
Sincerely,
Michael A. Chiusano
General Sales Manager
Jul 21, 2020 -
AlisonMcc responded
I appreciate the response Michael - but while you say your dealership doesn't practice verbal agreements in practice, the fact of the matter is, that's exactly what your sales agent did in reality. So you might want to speak with your team about that policy. We should have requested the IOU in writing, but as first time buyers, made the mistake of trusting it would be offered to us if necessary. Also, I counted 13 outgoing calls in my call log to the dealership where I left messages with staff and 2-3 of those were answered.
On top of that, the "10% discount" you were able to do us "as a favor" was already part of the buyers benefits we would have received any - wow, what a generous favor!
This was our first car purchase, so sorry to say you have lost us a long-term customers. We will not be purchasing with you again and are making sure our friends, family, and social media contacts know about our experience as well.
Jul 21, 2020 -
AlisonMcc responded
All I'll say is that this experience has proved that car dealerships and used car salesmen have a sketchy reputation in our culture for a reason :)
Awesome Service
This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back.
This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back.
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by GEOVANY.MARTINEZ
Verified Customer
Verified Customer
Jul 20, 2020 -
Bay Ridge Subaru responded
Geovany, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care! Sincerely, Tom Ruggiero, Dealer Principal
Andre Arzuza, was the only Sales in the Department to
help me buy the car and
Roy Malinov, Finance.
Service Advisor, E. D' Amato,*****
David, the tech, *****
help me buy the car and
Roy Malinov, Finance.
Service Advisor, E. D' Amato,*****
David, the tech, *****
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by CTREZOOM
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Malinov
, Service Advisor: Edward D'Amato, (5 Stars)
Jul 16, 2020 -
Bay Ridge Subaru responded
We are delighted to learn of your satisfaction. Thank you so much for your business. Our team welcomes you again! Sincerely, Tom Ruggiero, Dealer Principal
Personalized experience... Professional and Attentive!
Mike Chiusano , Manager , took the time to personally meet with us right before the COVID-19 shut down and stayed in touch . Once the dealership opene
Mike Chiusano , Manager , took the time to personally meet with us right before the COVID-19 shut down and stayed in touch . Once the dealership opened he was there to welcome us back! Attentive and professional, it is evident Mike leads by example! Roy and Andre both excellent customer service.
Thank you!.
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by JPURPLE1218
Verified Customer
Verified Customer
Jul 16, 2020 -
Bay Ridge Subaru responded
Glad to hear that you are enjoyed our services at Bay Ridge Subaru! It is our pleasure to be able to help you with all of your car needs, and thank you for choosing us. Take Care. Sincerely, Tom Ruggiero, Dealer Principal
Poor Customer Service and No Follow-Up
I'll begin with the good. Roy, our finance guy, was nice, funny, helpful and provided sound advice specifically around our down payment. (He corrected
I'll begin with the good. Roy, our finance guy, was nice, funny, helpful and provided sound advice specifically around our down payment. (He corrected a misconception we had when he didn't have to.)
However, the sales piece was a different story. Our sales associate didn't return our emails or calls, failed to confirm the delivery time and date, and bungled sending the window sticker to our insurance company despite his explicit word that he had taken care of it. This put our coverage at risk of cancellation and in the end I had to resolve the issue with Geico myself.
Further, I wrote an email to the management expressing my dissatisfaction and, as of today, have received zero response. It's as baffling as it is unacceptable, especially considering the fact that we purchased a new Subaru.
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by Patrick
Verified Customer
Verified Customer
Jul 14, 2020 -
Bay Ridge Subaru responded
Patrick, your feedback is important to us and we regret to hear of your dissatisfaction. From our records, it shows that we forwarded the window sticker on 7/2/20 after a phone conversation we had. Also, we did confirm with you the time for delivery but perhaps there was some miscommunication. Once again, I apologize for any inconvenience we may have caused you. It is always our #1 goal to satisfy all of our customers. We hope to do business with you again in the future and if you have any questions or concerns, please don’t hesitate to reach out. Sincerely, Mike Chiusano
Jul 15, 2020 -
Bay Ridge Subaru responded
Patrick, I’m sorry you feel like you didn’t have a good experience and customer satisfaction is our ultimate goal. We will address this issue with the staff at our next meeting to go over how we can improve as a team for our clients. We hope you have many happy miles with your new car and if you wish to discuss this further give me a call at 718-234-7960 Ext 109. I hope we can make this experience turned around to a happy one (which we want it to be). Sincerely, Mike Chiusano.
Jul 14, 2020 -
Patrick responded
Mike, thank you for your response. To your points:
On 7/2/20, you and I indeed had a phone conversation and the window sticker was forwarded (which you took care of very quickly, which I thank you for.) However, that this conversation even had to happen was because Andre, our sales associate, did not initially send the sticker despite him telling us that he did.
Andre did not confirm the time and date of delivery with myself or my wife. He admitted as much, and his excuse was that he had been "really busy." I'm not sure what else to say about that.
I'm sorry, but if your "#1 goal" is to satisfy your customers, why respond to their reviews by telling them that, basically, they are wrong? A simple, "I apologize and will address this with my staff" would feel far far disingenuous, which is currently how your response reads, especially when it doesn't address the general lack of attention and follow-up that soured what should have been a good experience (it's our first car, after all.)
Best,
Patrick
Express service was just that.
Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out
Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out of state and was able to drive in without an appointment.
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by MLP0510
Verified Customer
Verified Customer
Jul 10, 2020 -
Bay Ridge Subaru responded
Thanks for leaving us a great review! It was our pleasure to work with you! We'd love to assist you again soon. Sincerely, Tom Ruggiero, Dealer Principal
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