Andre Bernatchez

As soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase. Long story short got exactly what I was looking for and very pleased with my purchase. More

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Been a month since I purchased a vehicle, keep giving me run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. More

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I got a letter that stated they wanted to buy my Rav4 that I purchased from them. They offered me more than double what I still owed on it. Spoke with sales and he worked with me diligently trying to get that I purchased from them. They offered me more than double what I still owed on it. Spoke with sales and he worked with me diligently trying to get me in the truck I wanted. Tyree Mack was amazing! He was patient and understood my needs, wants and concerns and worked with me through all of them. If you decide to purchase your next vehicle, I would recommend going here and highly recommend having Tyree as your sales associate. More

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I always deal with Cindy, she’s the best! We have bought 7 cars at Lia Wilbraham and have been very pleased with sales and service!! We have bought 7 cars at Lia Wilbraham and have been very pleased with sales and service!! More

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Aleksandr Godlew and Ryan Campbell were a pleasure to work with. Will also add that the sales manager Andre was also very polite and they all made sure I was well taken care of. work with. Will also add that the sales manager Andre was also very polite and they all made sure I was well taken care of. More

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Paige and Andre were great to work with! Very kind, and helpful! I would recommend anyone to go and see them! Very kind, and helpful! I would recommend anyone to go and see them! More

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David Greenlaw explained things thoroughly and patiently. even with the construction’s mess it was evident that Lia was doing their best for great service. even with the construction’s mess it was evident that Lia was doing their best for great service. More

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We purchased our Ram Rebel from Lia Toyota back in July of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increase of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increased when we put our windows down. After speaking to the service department at Lia Toyota the same week we purchased they made an appointment with the Ram dealership and the Ram dealership “determined” that it was the bushings and link kits. After so much back and forth Lia Toyota canceled the parts order TWO times and then we were made aware that the parts were on back order. They assured us that they would fix the problem but that we had to wait until the parts came in and if those parts weren’t the issue they’d figure it out. However, the wait time was unknown. By the time the parts came in we are out of the warranty miles/date. BUT my husband had to contact the service department on January of 2023 to check if the parts arrived (we were told we’d receive a call when they came in if he wouldn’t have called god knows when we would’ve been notified) This process was already a nightmare because my calls weren’t getting returned appropriately by Lia Toyota, there was miscommunication with the both dealerships causing me to call back and forth, and the attitude we were receiving from Lias service department specifically the service assistant manager Kelly was very upsetting. The attitude was so inappropriate we made sure that we brought it to her attention. After my husband contacted the service department and was notified that the parts were received we scheduled the appointment to get the truck fixed. We were so relieved because finally a truck that we pay so much for was finally going to be fixed. I was notified that the truck was ready for pickup and that the issue was resolved. I questioned the assistant manager Kelly if the truck was driven and if the problem with the noise was resolved. She proceeded to lie to me and tell me that yes it was driven and it was resolved. As soon as we picked up the truck and my husband exited Lia Toyota the noise was not only still there but it was WORSE AND HIGHER. This noise can be heard from other cars (as I was driving a separate car and could hear our truck behind me). I contacted Lia Toyota and they apologized however I had to call them 3 times in order to finally get a response and schedule an appointment so they can access our truck AGAIN. They finally contacted me and let me know that their service manager drove the truck and determined that the noise was coming from inside the car. That there was something loose with one of the seats. LOL. So I proceeded to make the assistant manager aware that this noise was something that was coming from the outside and you could hear it from other cars. She then proceeded to tell me that there was nothing else they could do. I can’t even believe the treatment that we’ve received from this service department. All we wanted was our truck to be fixed as we pay an insane amount for it monthly. This is definitely a dealership that we will not return to and it’s unfortunate because we had a good experience with our salesperson. Hopefully, Lia Toyota of Wilbraham does not brush this review under their rug and takes action against their service department. What a disappointment. More

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I live in NC and purchased a used Tundra online. Andre Bernatchez was wonderful to work with, especially considering this was an online and out of state purchase. Definitely not the normal sales exp Andre Bernatchez was wonderful to work with, especially considering this was an online and out of state purchase. Definitely not the normal sales experience where you buy the vehicle and drive it off the lot. The out of state purchase and shipping process created much more work on his end, but he was great every step of the way. Highly recommend Andre! More

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Worst experience ever. Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to right situation. Please be careful dealing with them. No one there wanted to talk to me after this. Got excuses that mangar was on vacation for two weeks, just a complete run around. One bright spot was the nice lady answering the phone i dont no here name but she was apologetic and very professional. More

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