Andre Butler | Page 6

INFINITI of South Bay responded

Thank you for taking the time to leave this FIVE-STAR review! We’re happy to hear that our team provided attentive and knowledgeable service and that your oil change was quick and efficient. It’s wonderful to know you left satisfied, we work hard to ensure that our customers have a positive experience with us. Thank you and we hope to see you again soon! Happy Holidays! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this great review! We’re thrilled to hear how much you appreciate Andre’s customer service. His knowledge, helpfulness, and dedication truly set him apart, and we’re proud to have him on our team, especially when great service like that feels harder to come by. We appreciate you taking the time to share, and look forward to taking care of you again! If there is anything we can do to turn this four-star review into a five-star one, please let us know! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re honored to hear that you found our dealership to be both professional and family-oriented. Providing a high level of care and service to every guest is our #1 priority, and we’re grateful you took the time to recognize our team’s efforts. We look forward to welcoming you back again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great review! We’re glad to hear you found our dealership clean, your car well taken care of, and the service completed on time. Providing excellent service from start to finish is our goal! We truly appreciate your trust and look forward to serving you again in the future! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the honest, and entertaining, review! We’re glad to hear everything was fast and easy for you. We know life gets busy and tiring, so we appreciate you taking a moment to share your thoughts. Thank you for choosing INFINITI of South Bay and we look forward to seeing you again soon. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re happy to hear that your service was professional and completed on time. We’re glad the discount was helpful, and it’s wonderful to know you were pleased with both our team and the overall experience. Our customers are our #1 priority, thank you for recognizing all of our hard work! Your trust and willingness to recommend us truly mean a lot. We look forward to continuing to work with you and providing the same level of care and quality each time you visit. Thanks again for choosing INFINITI of South Bay! Make sure to check our website for service deals and specials for your next visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review! We’re glad to hear you had a great experience with our dealership and that you found everything clean and efficient. Andre will appreciate your kind words, professional service is something he takes great pride in. Thank you again for your support, and we look forward to seeing you on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your honest feedback. I want to sincerely apologize for the error regarding the rear windshield wiper photo and the concern this has caused regarding the integrity of your inspection. You are absolutely right to question this, and we are disappointed that we let you down. We take great pride in our transparency, and it is clear we missed the mark here. I am grateful that you mentioned your history with Edson Trujillo; we value your loyalty and are relieved that you are willing to view this as a "one-off," though we certainly do not want to take that for granted. I will personally visit with my Service Advisor and Technician teams to better understand how this may have happened. Thank you for bringing this to my attention, it's the only way to get better! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Jerome! Thank you for sharing your thoughts with us! We’re glad to hear that even though things started off a bit rocky, the team was able to turn it around and make sure everything was handled properly. Andre will be thrilled to know he made such a positive impact, his dedication to making sure both you and your vehicle were taken care of truly shines through. We appreciate your patience and your kind words, and we’re grateful for the 10-star shoutout to his AMAZING customer service! We look forward to providing you with the same service every time you visit. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Toni! Thank you for taking the time to leave this thoughtful review! We’re happy to be your favorite place to bring your car. It’s great to hear that our team and amenities help make your visits comfortable and convenient. We work hard to create a welcoming space, whether it’s the free Wi-Fi, beverages, clean facilities, or simply having a relaxing place to wait. It's rewarding to know it makes a difference for you. We look forward to taking care of you and your vehicle for many visits to come! Carlos Robles Service Manager INFINITI of South Bay