Andre Butler | Page 7

INFINITI of South Bay responded

Hi Jackie! Thank you so much for taking the time to leave this review! We’re glad to hear that you found our team fast, professional, and honest. We understand the importance of having a service center you can trust, and we strive to ensure that every recommendation we provide is in the best interest of your vehicle, not an attempt to sell you something. Your confidence in us means a great deal, and we’re grateful to be your go-to place for service. If you ever have questions about maintenance or want a second opinion, we’re always here to help. We look forward to seeing you again and continuing to provide the kind of service you can feel good about! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience with us! We truly appreciate your business and these very kind words. It makes our day to hear that you found our facilities clean and professional, and enjoyed the nice atmosphere. We're especially thrilled to know you had an Excellent Service experience with our ride share driver—we'll be sure to pass along your high praise! Providing an Overall Great Experience is always our goal, and your feedback lets us know we're hitting the mark. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Natlife06, for the excellent review and for your continued loyalty! We're genuinely happy to hear that it is always a pleasure doing business with us. 👍 We sincerely apologize for any inconvenience caused by the wait times. We understand that your time is valuable, and we are actively working to streamline our service process to make your future visits as efficient and effortless as possible. 👍 We truly appreciate your business and look forward to welcoming you back soon! 👍 Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JTuttle, Thank you for taking the time to share your excellent 5-star feedback! We are delighted to hear that you experienced fast and friendly service and professionalism during your visit. We are especially pleased that our Service Advisor, Andre, ensured you had a great experience and that the complimentary hand car wash was a welcome surprise! We believe those extra touches make a difference. We appreciate you choosing us for your service needs and look forward to welcoming you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kylah, Thanks for the great feedback! We've been looking for you, but can't seem to find your name in our system—it might be under a different name or spelling. We apologize if we missed our usual process of confirming your email and phone number when you checked in. To fix this for your next visit, please let your Service Advisor know the details you included in your review. We want to make sure we remove any old contact info and capture your current information so everything is accurate! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Muhammad, Thank you for taking the time to share your feedback and for the 4-star rating! We are delighted to hear that Andre and the team were extremely helpful and that you appreciated their efficiency and flexibility with your car service. Providing a smooth, accommodating experience is our top priority. We truly value your business and are committed to earning your complete satisfaction. We are always striving for excellence—what can we do differently on your next visit to ensure we deliver that outstanding 5-star experience you deserve? Thank you again for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Rerlugo, Thanks for sharing such a wonderful FIVE-STAR review of your service visit here at INFINITI of South Bay! We are exceptionally proud to read that you consistently find our service to be quick and reliable. It is our commitment to ensure your experience is as efficient as possible, and we are truly delighted to know we are meeting that standard for you. Furthermore, your compliment about receiving all the necessary information to keep your car running smoothly is invaluable. Our primary goal is to empower our clients through clear communication and expert knowledge. Thank you for your business and for placing your trust in the team at INFINITI of South Bay. We look forward to always delivering this high level of service on every visit! Carlos Robles Service Manager INFINITI of South Bay