Andrea Baumgardner

I bought my Lincoln MKX in 2105, with 20,000 miles, part of the deal was a transmission change, I took the car in and they wouldn't honor it because the form on the bottom in the fine print, said all work m of the deal was a transmission change, I took the car in and they wouldn't honor it because the form on the bottom in the fine print, said all work must be completed in 30 days. This is the standard form they use. No one changes transmission with 20,000 miles. The manager said we haven't been in for service which isn't required. They didn't honor the agreement, and I won't buy a car here! More

by BECKY.S.PALAMIDES Verified Customer Verified Customer

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All worked out very well for drop off and car was done quickly. Andrea is always very helpful. quickly. Andrea is always very helpful. More

by BPowell Verified Customer Verified Customer

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The best! Always get my vehicles in a great time. Courteous employees and good service. Always get my vehicles in a great time. Courteous employees and good service. More

by MYVICKIE1949 Verified Customer Verified Customer

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Good Dealership with a nice waiting area. I have always believed in dealer service and OEM parts. I have always believed in dealer service and OEM parts. More

by doghair3 Verified Customer Verified Customer

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Performed requested services within suggested wait time. No issues. Wish they had “specials” for service items like they did in the past. No issues. Wish they had “specials” for service items like they did in the past. More

by ARTMERWICK Verified Customer Verified Customer

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No issues. The service was fast and reasonably priced. I will continue to use Washington Ford. The service was fast and reasonably priced. I will continue to use Washington Ford. More

by KALNICKY512 Verified Customer Verified Customer

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They treat you like family. They are there for you.When you really need them, and they put you first. They put the customer above the profit They are there for you.When you really need them, and they put you first. They put the customer above the profit More

by DOUGLASK43 Verified Customer Verified Customer

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When I took my Explorer to have the work done was one of the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next m the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next morning my Explorer wouldn't start due to electrical issues and the week that I was facing I needed a vehicle. I called Washington Ford and through moments of sobbing they were able to ascertain what I needed done and we're able to get my Explorer in immediately. They arranged for a rental for me which they paid for. When I arrived at the dealership the response to my tragedy was overwhelming, with kindness and support and hugs and prayers from the staff the got me situated. Along with that they sent flowers to the funeral home to honor my wife and family. I was never charged for the work they did on my vehicle nor the rental In all the years of buying vehicles I had never seen a dealership put a person before profit like Washington Ford did. I will always buy my vehicles from them they treated me like a member of the family and honored the memory of my wife. The staff told me to come down to vent, cry, or whatever I needed to help with my mourning. People like Cindy Timmons along with Andrea and Don, and everyone on that staff there are just outstanding and put the person above the profit and genuinely care. Washington Ford is a one of a kind dealership that cares for their customers. More

by DOUGLASK43 Verified Customer Verified Customer

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Great experience. Got a call when the part came in. Came and got my key to get it fixed. Andrea as awesome in getting everything coordinated and planned to get it done Got a call when the part came in. Came and got my key to get it fixed. Andrea as awesome in getting everything coordinated and planned to get it done. More

by TMSWOOPE01 Verified Customer Verified Customer

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My issue was a recall on the vehicle. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. More

by BNAS7372 Verified Customer Verified Customer

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