Andres Garcia

Dirito Brothers scammed me into buying a total lemon. Two full diagnostic reports later, and my used VW needs a new engine. I’ve owned the vehicle for 3 months and put less than 1,500 miles on it. All of Two full diagnostic reports later, and my used VW needs a new engine. I’ve owned the vehicle for 3 months and put less than 1,500 miles on it. All of these issues were pre existing, and it’s made this car entirely unsafe to drive. A basic pre inspection would not find these things, and they showed me a clean maintenance history. They even claimed it had an oil change before purchase, and 1,500 miles later, the oil is totally burnt out. They let me drive off the lot in a car facing catastrophic engine failure…timing chain over extended, leaking oil, carbon build up everywhere, ripped boots, failed spark plugs and coils, etc. The ABS system is even failing! Alignment issues, etc. The reason I came to a dealer is to purchase a used vehicle with trust and confidence. They let me drive off the lot in an unsafe vehicle despite “standing behind all their cars.” It’s just unacceptable. They sold me a used vehicle in bad faith, knowing full well this was a lemon. More

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Happy once again with the outcome. Great team! Heads up to Andres Garcia, always available and patient. Great job! Great team! Heads up to Andres Garcia, always available and patient. Great job! More

by SNAZZARIA Verified Customer Verified Customer

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They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Receipt says attached checklist but nothing is attached. Not worth the price and the annoying sales pitch. I called management and did not even get a reply. Amazing service? More

by ronaldvictoriano Verified Customer Verified Customer

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Andres was the BEST Sales Rep that I have ever worked with. He was accommodating, honest, prompt, knowledgeable, and most importantly NOT PUSHY. He helped find me the exact car I wanted; and made it happ with. He was accommodating, honest, prompt, knowledgeable, and most importantly NOT PUSHY. He helped find me the exact car I wanted; and made it happen for me. I am truly impressed by this experience, and might even get another car with him in December! 10/10 More

by JENN.MARTINEZ216 Verified Customer Verified Customer

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My entire car-buying process was seamless--Dirito personnel made it as painless as possible. I especially want to acknowledge my VW Specialist Andres Garcia for his knowledge and no-pressure approach personnel made it as painless as possible. I especially want to acknowledge my VW Specialist Andres Garcia for his knowledge and no-pressure approach. It took me nearly a year of indecisiveness before I finally pulled the trigger and bought a 2024 GTI and Andres was patient and accommodating the entire time. Andres, you were terrific—thank you so much! More

by KDURKIN Verified Customer Verified Customer

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Working with Andres Garcia has been a pleasure. His straightforward, low pressure approach made the lease of my ID.4 easy, and I feel that we got a fair deal. His straightforward, low pressure approach made the lease of my ID.4 easy, and I feel that we got a fair deal. More

by Brian O Verified Customer Verified Customer

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Both salesmen were super helpful and kind. They shared great information to help me make a good choice. They shared great information to help me make a good choice. More

by JKCLOYD Verified Customer Verified Customer

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This was by far the easiest and quickest car deal I’ve ever had. Andres was pleasant, friendly and easy to work with and talk to. He had the car cleaned and ready before we even got there. The sales manag ever had. Andres was pleasant, friendly and easy to work with and talk to. He had the car cleaned and ready before we even got there. The sales manager was also very easy to work with, friendly and straight forward. After getting the run around and being lied to by two other dealerships closer to our house, we chose to drive two hours to get this car and complete this simple transaction. What a relief to be treated with respect and it was completed so fast. I’m very happy with the car, the deal and the customer service. More

by SABREENAMREIN Verified Customer Verified Customer

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Dirito Brothers Walnut Creek was able to compete on price on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the tri on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the trim and color I wanted, and kept me informed about the destination date throughout the process. Thank you! More

by RONSTEARNS Verified Customer Verified Customer

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Absolutely amazing so much help and so kind. They were willing to answer all my questions and help me with what I needed They were willing to answer all my questions and help me with what I needed More

by JNANA004 Verified Customer Verified Customer

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