Andrew Cossman
Andrew Cossman at Bob Penkhus Volkswagen

Andrew Cossman | Page 3

Service Advisor

Bob Penkhus Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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43 Reviews
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43 Reviews

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43 Reviews of Andrew Cossman

October 14, 2022

Dealership Rating
Employee Rating

Danielle and Andrew went above and beyond to ensure my needs were met. Excellent service More

by KITZANNOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle

Oct 18, 2022

Bob Penkhus Volkswagen responded

Thank you for the feedback on your latest visit. Come see us again soon.

September 29, 2022

Dealership Rating
Employee Rating

Unorganized is the best description that I can give for this dealership. Work seemed okay, noticed some things I wasn’t found of. More

by CHRISVELTRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Heuertz, Amanda Mead, Chris Study

Sep 30, 2022

Bob Penkhus Volkswagen responded

Dear Chris, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

September 27, 2022

Dealership Rating
Employee Rating

Thanks for getting me in after accidentally scheduling at the other location that I did not know existed. The team took care of the tired I brought in and changed the oil. Only thing that could have been imp More

by CL.BRANDENBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Bob Penkhus Volkswagen responded

Thank you very much for giving us your feedback.

September 22, 2022

Dealership Rating
Employee Rating

Justin is awesome, and trustworthy! ! I appreciate him going above and beyond for us. Top notch service, and they wash your car. More

by SKYORTIVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant

Sep 26, 2022

Bob Penkhus Volkswagen responded

Sky we appreciate your review. Justin is great and we are happy to hear you enjoyed the visit.

September 16, 2022

Dealership Rating
Employee Rating

Great communication and professionalism And service. Audi A6 rinks like new. Know what I need next More

by JWHILLDDSPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant , Brian Dorcey

Sep 20, 2022

Bob Penkhus Volkswagen responded

Thank you for the 5 star review.

September 02, 2022

Dealership Rating
Employee Rating

The people are nice and will update you with texts. They charge way too much though. More

by ARCHRECHNAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Mcfail

Sep 06, 2022

Bob Penkhus Volkswagen responded

Thank you for your honest feedback. We appreciate you coming to see us for your car needs.

August 27, 2022

Dealership Rating
Employee Rating

Appreciate the time and care Mike and Hugh gave us when buying a car. Both are very knowledgeable and experienced which is appreciated. Great car buying experience! More

by dbengecs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2022

Bob Penkhus Volkswagen responded

Congratulations on your new vehicle. We will be sure to let Mike and Hugh know they did a great job. Enjoy the new ride.

Aug 31, 2022

dbengecs responded

Andrew in service Dept was also awesome and had amazing customer service!

August 26, 2022

Dealership Rating
Employee Rating

Fixed bearing noise, messed me up on front drive axles. Service Rep told me the passenger side shaft was damaged, so I ordered one…turns out it’s the drivers side one that the boot is damaged…cost me 75 bu More

by RICKMOORE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 30, 2022

Bob Penkhus Volkswagen responded

Rick thank you for taking the time to write a review. We appreciate your honest feedback and apologize for the inconvenience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further. Respectfully, Bud Hall Service Manager 719-785-9615

August 20, 2022

Dealership Rating
Employee Rating

Volvo guys are always so helpful. I stopped in without an appointment for wiper blades and they were able to get it done in ten minutes. So appreciated! More

by KMELLSOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 22, 2022

Bob Penkhus Volkswagen responded

Thank you for coming to see us.

August 16, 2022

Dealership Rating
Employee Rating

They did a excellent job on my car and they answered all my questions thanks! More

by ANNETTE.SANDOVAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant , Joey Culbertson, Brian Dorcey, Sarah Force, Bud Hall, Sean Heuertz, Amanda Mead, Chris Sherban

Aug 22, 2022

Bob Penkhus Volkswagen responded

Annette thank you very much for the 5 star review. Come see us again for any other car needs.

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