Andrew Horton

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

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Worst Auto Experience Ever If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and they still haven't found the problem. Finally, after having it for 3 weeks they suggested replacing the fuel relay. They charged me for the part and a diagnostic. It didn't fix the problem and now they are refusing to work on my car. This is the most incompetent and unprofessional business I've ever encountered. More

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Not satisfied I came in because my car was having a shuddering issue every time I slowed down. They replace the air flow system but the problem continue. I came bac I came in because my car was having a shuddering issue every time I slowed down. They replace the air flow system but the problem continue. I came back and sat there for 4+ hrs just to be told there is nothing to be found wrong. Came to a local shop in Texas and was told my transmission was about to died. How did they miss this?!?! After spending a good amount and nothing resolved. Customer service was good though. More

by alexis.walker214 Verified Customer Verified Customer

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Outstanding Service I had service done on my Volkwagen CC Andrew in service was outstanding explained everything that was being done and gave me a timeline for this servi I had service done on my Volkwagen CC Andrew in service was outstanding explained everything that was being done and gave me a timeline for this service, kept in touch with me during and after. While there I also talked to Mike Kanowsky on purchasing a Porsche then Bill Hall in Finance. All of theses people are Highly Professional and I would recommend doing Business with them. More

by vickie10 Verified Customer Verified Customer

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Great work. Almost up to Porsche standards. Friendly staff and very helpful. Rec'd appropriate loaner, appt. time, and promptness. Service was excellent except they did not calibrate tire pressu Friendly staff and very helpful. Rec'd appropriate loaner, appt. time, and promptness. Service was excellent except they did not calibrate tire pressures as I would have liked after rotation tires. This sounds "catty" but just wasn't the upscale treatment and environment of other locations I've used. I do recommend and will use again - very good service location, just not quite full 5 stars More

by Boxster03 Verified Customer Verified Customer

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excellent I love taking care of my car here everything is done properly and the customer service is the best I've ever had at dealership I love taking care of my car here everything is done properly and the customer service is the best I've ever had at dealership More

by davidcate555 Verified Customer Verified Customer

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Great Service Very professional staff and service technicians. Was greeted promptly on arrival and Andrew explained what would be done. Service was performed as sta Very professional staff and service technicians. Was greeted promptly on arrival and Andrew explained what would be done. Service was performed as stated and car was washed and returned in great shape. Was offered a ride but I chose to wait for service. Highly recommend this service dept. More

by ALLMYJUNKMAILIS Verified Customer Verified Customer

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Best car ever ! So happy with my beetle Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys & gals !! More

by CHRISTINEWAGNER425 Verified Customer Verified Customer

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Oil Change Great job! Quick service and did what I wanted done. They let me know of other services that I needed based on the mileage of the car. They did not p Great job! Quick service and did what I wanted done. They let me know of other services that I needed based on the mileage of the car. They did not put a new sticker in window for next service and left residue on window from previous sticker. More

by JFCOVEY.S00914.US Verified Customer Verified Customer

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Quick issue with charge points in the vehicle. I was provided excellent customer service; including use of my salesman's personal vehicle as a loaner while the shop had my vehicle and the shop took I was provided excellent customer service; including use of my salesman's personal vehicle as a loaner while the shop had my vehicle and the shop took care of my issue even though it did not reach the deductible for my Certified Pre-Owned warranty. They also seemed happy to get right to work on my issue even though I had not made an appointment. I highly recommend this shop. More

by j.s.gorman417 Verified Customer Verified Customer

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