Andrew Knittel
Andrew Knittel at Al Spitzer Ford

Andrew Knittel

Parts Counterperson

Al Spitzer Ford

3737 State Road
Cuyahoga Falls, OH 44223

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Andrew Knittel

May 29, 2026

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Employee Rating

Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil chang More

by mancini51717
Recommend Dealer
No

Other Employees Tagged: Andrew Knittel

May 31, 2026

Al Spitzer Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience. Thank you.

May 23, 2026

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I was very pleased they kept me informed about my car they picked up and and delivered More

by dkopchynski26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Al Spitzer Ford responded

Thank you for sharing your feedback. We’re glad our team kept you informed about the pickup and delivery of your Ford EcoSport. Please let us know when you need any future service.

May 12, 2026

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I don’t understand why I have to pay for audio module just had backup camera replaced. More

by thompsonwa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Bucchioni

May 13, 2026

Al Spitzer Ford responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew.

May 10, 2026

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I had a great experience. The people were courteous and helpful. What's my repairs More

by HAVEFAITH01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tina Bucchioni

May 10, 2026

Al Spitzer Ford responded

It’s wonderful to know our team was courteous and helpful during your Ford Explorer service. For details on your repairs, Andrew or Tina in our service department would be happy to update you.

May 03, 2026

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Excellent service and repairs. They said what they would do and did what they said. More

by garys5719
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Predl

May 03, 2026

Al Spitzer Ford responded

We’re glad your service and repairs were completed exactly as described. Thank you for trusting us with your Ford. We look forward to assisting you again.

April 29, 2026

Dealership Rating
Employee Rating

Good people, answered all questions, on time and on target. Been going there for years. More

by JJONOWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Al Spitzer Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

April 25, 2026

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Employee Rating

My experience is good, but when they are finished, they don't put the options on my dashboard right back to where they were and I have to ask them to do that More

by Apetechik6284
Recommend Dealer
Yes

Other Employees Tagged: Andrew Knittel

Apr 26, 2026

Al Spitzer Ford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

April 23, 2026

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Employee Rating

Good over all, but service writer did not address the concerns i had about the transmission when in sport mode and i feel the answer he did give me was poor at best. Other than that vehicle is good and t More

by holzj
Recommend Dealer
Yes

Other Employees Tagged: Andrew Knittel

Apr 26, 2026

Al Spitzer Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 24, 2026

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Employee Rating

I like this dealership because I feel like they are honest and they don't try to sell me unnecessary things. More

by Mgar10
Recommend Dealer
Yes

Other Employees Tagged: Andrew Knittel

Mar 24, 2026

Al Spitzer Ford responded

It’s wonderful to hear that you found our service transparent while working on your Nissan Sentra. Andrew is glad to have focused solely on what was necessary. We appreciate your trust and look forward to serving you again.

March 23, 2026

Dealership Rating
Employee Rating

Was out of town had towed to shop it took 5 days to fix when we picked it up belt was put on backwards fell off truck had to call Mobil unit to fix More

by reliablefinish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lindsey Valentine

Mar 28, 2026

Al Spitzer Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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