Zyan Sheffield

I took my car for a oil change had a works coupon for 69. 95 an they said I needed 5 lung nuts cause they couldn't get them off 5 lung nuts 61.40 my bill was 210.77 they changed me 106.78 in labor an 112.35 i 95 an they said I needed 5 lung nuts cause they couldn't get them off 5 lung nuts 61.40 my bill was 210.77 they changed me 106.78 in labor an 112.35 in parts for should of been 135.00 plus tax I will never go there again I've bought 5 cars from there never again 😑 More

Print

Service Dept excellent fast service, they don't try to push unnecessary repairs on you. push unnecessary repairs on you. More

by ? Verified Customer Verified Customer

Print

I was very pleased they kept me informed about my car they picked up and and delivered they picked up and and delivered More

by dkopchynski26 Verified Customer Verified Customer

Print

Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless. More

by drew.handhfarm Verified Customer Verified Customer

Print

Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate info Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across the board! I will never return and would strongly caution others to take their business elsewhere. This operation needs entirely new leadership. More

by JT Verified Customer Verified Customer

Print

Will miss simple stuff during appointments, price inconsistency and wait time can be a little much at times inconsistency and wait time can be a little much at times More

by REYMUNDOA0906 Verified Customer Verified Customer

Print

Good people, answered all questions, on time and on target. Been going there for years. target. Been going there for years. More

by JJONOWENS Verified Customer Verified Customer

Print