Dealer Reviews
Cars for Sale
Dealer Log In
Andrew Luper
Andrew Luper | Page 16
Service Manager
Crain Volkswagen of Fayetteville
2011 W Foxglove Dr
Fayetteville, AR 72704
271 Reviews
271 Reviews of Andrew Luper
May 14, 2022
Came in without appt. and got right in to have my tires balanced and rotated and got right in to have my tires balanced and rotated More
by TAMMYROBERTS01
Verified CustomerOther Employees Tagged: Mack Butler
May 13, 2022
Cordial service, and work was completed within timeframe discussed upfront. Pricing was as quoted upfront also. discussed upfront. Pricing was as quoted upfront also. More
by JHBARRE
Other Employees Tagged: Mack Butler
May 12, 2022
Chad was amazing. He was open, honest and very kind about the plan and the expectations in terms of repair and cost. Mason was a very thorough communicator, so apprec He was open, honest and very kind about the plan and the expectations in terms of repair and cost. Mason was a very thorough communicator, so appreciate that! More
by patiencetaylor510
Other Employees Tagged: Mack Butler , Chad and Mason were fantastic! So friendly and professional!
May 06, 2022
The service staff did a good job keeping me informed about the status of the repairs being made to my car. All good. The only thing I would like to see is the dealer maintaining commonly needed parts fo about the status of the repairs being made to my car. All good. The only thing I would like to see is the dealer maintaining commonly needed parts for some of the used cars like mine (It took 7 working days to diagnose and repair a heater hose and diagnose a fault condition with a glow plug light). Honestly, while I’m pleased that they helped with those repairs I’m disappointed in the time it took to obtain VW parts. Parts that are readily available from local auto parts stores. Maybe you all should offer customers the option of using non OEM parts. Thanks. More
by DONWATERS-RE
Other Employees Tagged: Mack Butler , Mason did a good job as well
May 06, 2022
Recall was handled quickly. I was in and out of the dealership in just a few minutes. I was in and out of the dealership in just a few minutes. More
by thhodge10
Other Employees Tagged: Mack Butler
May 04, 2022
It took them 2 hours after my scheduled appointment to start servicing my vehicle . Lack of time management. start servicing my vehicle . Lack of time management. More
by JOHNGIFFORD242
Other Employees Tagged: Mack Butler
May 03, 2022
Usually a 5 star experience- this time was given a quote for getting a second key fob bought and programmed at $354.. Called Tulsa Vw said $ 235 for the same.Bought a VW programmable fob and asked dealersh for getting a second key fob bought and programmed at $354.. Called Tulsa Vw said $ 235 for the same.Bought a VW programmable fob and asked dealership to program. But it failed so for 2 minutes work was charged $177. So I had to order another new fob from Crain and was told will charge $ 177 again to program.Good news is that a representative of Crain called and would look into this matter.I feel this is a one time thing that went sideways.Bring my daughters VW CC here and always a terrific experience at a professional VW Dealership. More
by RON88ARK
May 01, 2022
No better place to take your VW for service, or any other vehicle for that matter!! vehicle for that matter!! More
by Highly Satisfied Repeat Customer
Other Employees Tagged: Mack Butler
May 01, 2022
The sales, service and financing professionals at Crain Volkswagen were friendly and knowledgeable. I couldn't of asked for a better experience. Volkswagen were friendly and knowledgeable. I couldn't of asked for a better experience. More
by OEDIPUSJACK
Other Employees Tagged: Bradon Grisham, Jose Rivera, Mack Butler
April 29, 2022
Everyone was very friendly and knowledgeable. Really appreciate Ray's great work on our Jetta! Really appreciate Ray's great work on our Jetta! More
by joyh
Other Employees Tagged: Bradon Grisham , Ray
Dealership Inventory (136 Vehicles)
