Bradon Grisham

Braden and Jose were extremely helpful and all communications were seamless. I would highly recommend this dealer to my friends and family. communications were seamless. I would highly recommend this dealer to my friends and family. More

by dmbrotherton Verified Customer Verified Customer

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My entire experience was wonderful from the time I walked in the door to the time I left to go home. I was quickly helped by Brandon from the service team to find an available salesperson. Charlie was my sal in the door to the time I left to go home. I was quickly helped by Brandon from the service team to find an available salesperson. Charlie was my salesperson and worked very hard to accommodate my needs and answer any questions I had during the car buying process. I had noticed that it appeared Charlie was the only salesperson working and Charlie was in fact working very passionately and diligently to accommodate not only myself, but two other individuals with their car buying experience/needs. I was very impressed at Charlie’s work ethic and dedication for customer service. My positive experience does not end there, when it came time to discuss the financial portion of the process I had the pleasure of working with Bradon. Bradon had great people skills and was also working very diligently and passionately to make sure I had the most positive car buying experience of my life so far. Interacting with all parties involved was refreshing compared to some buying experiences I have had at other dealerships in the past. It was like we had all been friends for a very long time. I can’t say enough about how impressed I was with the entire process. The fact that the Crain VW team worked that hard and provided such a great level of customer service on Easter weekend really stood out in a positive way to me. I have worked for multiple dealerships in my life so far and can be very critical of operations when interacting with a dealership, but I was thoroughly impressed with the team and how hard they worked to take care of me. The only thing I might mention for review for future customers is that I do feel like the vehicle I purchased could have had a more thorough detailing. It did seem like the vehicle was only about 60% of the way “cleaned up”. Also a full tank of gas at the time of purchase would’ve been a nice treat, I have worked at dealerships that do this for sales customers, purchased cars with other dealerships, and had honestly thought it was a customary car buying experience “tradition”. Honestly those would be my two main concerns to address out of the entire process. More

by HarshPrimate10 Verified Customer Verified Customer

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Amazing customer service! Cared about my situation and helped me get approved for a vehicle. Cared about my situation and helped me get approved for a vehicle. More

by Kiesha.diller Verified Customer Verified Customer

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Great place to go and buy a car, they made sure everything was up to my standards and even stayed late to get the deal done for me. everything was up to my standards and even stayed late to get the deal done for me. More

by Dustin Verified Customer Verified Customer

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The service department is always so helpful and accommodating. I have never encountered any issues when scheduling my monthly or annual maintenance for my vehicle that was purchased there. accommodating. I have never encountered any issues when scheduling my monthly or annual maintenance for my vehicle that was purchased there. More

by ROBBIE_L Verified Customer Verified Customer

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It was a quick process to get my used car. Would have liked all the fluids topped off. And I still need them to check out my headlights (they have condensation in them). Would have liked all the fluids topped off. And I still need them to check out my headlights (they have condensation in them). More

by JANET.RICE862 Verified Customer Verified Customer

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Everyone listened to exactly what we wanted and helped us to quickly get the deal made. Customer service at its finest! to quickly get the deal made. Customer service at its finest! More

by rpatrickmccarthy Verified Customer Verified Customer

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Easiest car buying experience I have ever had. Gave us exactly what we wanted without hesitation. Worked quickly to close the deal and fought to get us a better interest rate. Great Team! Gave us exactly what we wanted without hesitation. Worked quickly to close the deal and fought to get us a better interest rate. Great Team! More

by rpatrickmccarthy Verified Customer Verified Customer

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José and Bradon were very accommodating, amazing to connect with, and deliberately worked with us to find our best option when it came to payments. I am thankful for their help and would absolutely go connect with, and deliberately worked with us to find our best option when it came to payments. I am thankful for their help and would absolutely go to them again! I highly recommend this dealer ship and these two gentlemen for any help you’re seeking here! More

by Jenna Lankford Verified Customer Verified Customer

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They were professional, courteous, and helpful! Integrity is everything! I will definitely be using them again for all my car needs! Integrity is everything! I will definitely be using them again for all my car needs! More

by kmichmay Verified Customer Verified Customer

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