Andrew Luper
Andrew Luper at Crain Volkswagen of Fayetteville

Andrew Luper | Page 2

Service Manager

Crain Volkswagen of Fayetteville

2011 W Foxglove Dr
Fayetteville, AR 72704

Contact Me
not yet
rated
271 Reviews
not yet
rated

271 Reviews

Write a Review

271 Reviews of Andrew Luper

March 27, 2023

Dealership Rating
Employee Rating

They are very kind answer any questions for me and are very patient clean waiting area also More

by Lrbraunns@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

March 24, 2023

Dealership Rating
Employee Rating

Crain VW is the best in NWA! You will not find better professionals in the sales and service department. Rockstar sales and service teams! More

by wallacetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera, Mack Butler

March 18, 2023

Dealership Rating
Employee Rating

Service dept was under staffed and not competent to fix ID4. Crain sold a car they couldn’t service. Car was in the shop for 7 months and 3 weeks. Ridiculous More

by Joules Mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mack Butler , Sylvia from VWCares

Mar 20, 2023

Crain Volkswagen of Fayetteville responded

My apologies for the much too long wait to get your daughter's ID4 fixed. No excuses, especially for the poor follow up and lack of communication. I will say in the service departments defense, the issue with the ID4 had not been seen by VW prior to the problem with this vehicle. I know there was a lot of back and forth between our service department and VW to see how to take care of the issue. That does not excuse the poor follow up and unrealistic promises made to get the vehicle properly serviced, again I apologize. If you have additional comments or questions, please call me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW

March 18, 2023

Dealership Rating
Employee Rating

They were diligent in helping me follow up with the warranty company and helping us get to an agreement More

by KXMARKS1
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

March 18, 2023

Dealership Rating
Employee Rating

Great service department. My Audi dealer is over 100 miles away so Crain has been a life saver for day to day service. They can also do some diagnostic work for me, which is g More

by MATT.CHARBONEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

March 15, 2023

Dealership Rating
Employee Rating

Always a great experience! The only VW dealer I will take my Atlas to! Thank you guys. More

by Highly Satisfied Repeat Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler , Brandon

March 10, 2023

Dealership Rating
Employee Rating

I am over VW all together! I bought a brand new VW in 2022 and I did not get what I am still paying for. I've contacted the dealership and VW Customer Care without resolution. More

by MrsDryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mack Butler

March 09, 2023

Dealership Rating
Employee Rating

The customer service was phenomenal. Communication was good and completion of thr work was done on time. More

by BARNETT990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler , Brandon in Service

March 05, 2023

Dealership Rating
Employee Rating

Friendly, timely not pushy about service possibly needed. I feel very comfortable with the service I recieve here. Thank you. More

by KNIGHTDIP3
Recommend Dealer
Yes

March 01, 2023

Dealership Rating
Employee Rating

Communicated well and was able to resolve all my issues with the car. Followed up with recommendations. More

by BDEARSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

2
...

Dealership Inventory (120 Vehicles)

new 2026 Volkswagen Atlas car, priced at $47,639
2026 Volkswagen Atlas
new
Deep Black Pearl Effect exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas Cross Sport car, priced at $46,523
2026 Volkswagen Atlas Cross Sport
new
Black exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Taos car, priced at $37,570
2026 Volkswagen Taos
new
Pure White exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas Cross Sport car, priced at $54,631
2026 Volkswagen Atlas Cross Sport
new
White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Taos car, priced at $34,626
2026 Volkswagen Taos
new
Deep Black Pearl Effect exterior
Automatic
All-wheel Drive
used 2022 GMC Sierra 2500 car, priced at $46,410
2022 GMC Sierra 2500
used
Onyx Black exterior
Automatic
Four-wheel Drive