Andrew Luper | Page 3

Brought car in for an engine light intermittent coming on and off. Replaced an intake manifold and part with transmission. The transmission part took 7 business days to be delivered, and was told it would and off. Replaced an intake manifold and part with transmission. The transmission part took 7 business days to be delivered, and was told it would be fixed the day the part arrived. It was not completed until 3 days later, 15 days total. Picked up car and immediately turned around, car rpms at 5000 at 30 mph. Mechanical issues with transmission, apparently not checked after fix to transmission. 2 more days needed to fix the transmission. To add insult to the process I had to keep calling for updates, finally spoke with Service Manager and was told he would call me back once it was resolved. I received a call from the assigned service representative with no apology for my time without a car or Very poor customer service-I would not recommend this dealer for repair. More

by woodjjgg Verified Customer Verified Customer

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Friendly staff, fairly quick service just a little on the pricy end for certain things but other than that it's great. pricy end for certain things but other than that it's great. More

by ggiles680 Verified Customer Verified Customer

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Service department was super friendly and helpful, took care of several issues same visit. Very pleased with the great service! care of several issues same visit. Very pleased with the great service! More

by Courtneya Verified Customer Verified Customer

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My car was stolen October 2022 and I brought it to Crain for he worked on and repaired and it was the worst experience I have ever had. I will never go back to this dealership and I hope they get closed dow for he worked on and repaired and it was the worst experience I have ever had. I will never go back to this dealership and I hope they get closed down. More

by Ozarktailsco10 Verified Customer Verified Customer

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Great customer service and communication, staff are very responsive and helpful. Got my car’s oil changed quickly responsive and helpful. Got my car’s oil changed quickly More

by AUDRAFLAMMANG Verified Customer Verified Customer

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The service manager, Andrew, helped me navigate several major issues with my car that collided all at once. He helped get my car in and repaired quickly. major issues with my car that collided all at once. He helped get my car in and repaired quickly. More

by JFlan Verified Customer Verified Customer

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Prompt professional service. Well organized and well kept lobby and I’m always happy to see a clean and well organized service area. Well organized and well kept lobby and I’m always happy to see a clean and well organized service area. More

by John Verified Customer Verified Customer

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Completely incompetent. Communication is practically nonexistent, and the workmanship is poor. Prices are well above market rate and inflexible. Even when work is completely Communication is practically nonexistent, and the workmanship is poor. Prices are well above market rate and inflexible. Even when work is completely in a timely manner, it is rarely adequate to resolve the issues reported. They are understaffed and poorly equipped, and their word cannot be trusted. Customer service is non existent, I have to hound the dealer for basic updates and I am never contacted on an agreed upon timescale. Loaner cars are constantly booked, and even when one is promised, they are still unavailable. Repairs take longer than initially stated, if you don't demand your vehicle back, you are often stuck without one for weeks at a time. This most recent repair was quoted as about 3 days, after a week I finally received my vehicle back only after I demanded it. Even shuttle services were difficult to procure, as they had no one to pick me up. My repairs are still not completed, and I'll have to take it back again next week, with no guarantee of a loaner vehicle, even after years of patronage. More

by huntcummins Verified Customer Verified Customer

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very attentive, and easy to talk to, feels like staff cares about taking care of customer. cares about taking care of customer. More

by Nope Verified Customer Verified Customer

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Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicle serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between 1pm and 2pm, whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous. More

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