Andrew Luper
Andrew Luper at Crain Volkswagen of Fayetteville

Andrew Luper | Page 24

Service Manager

Crain Volkswagen of Fayetteville

2011 W Foxglove Dr
Fayetteville, AR 72704

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271 Reviews
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271 Reviews

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271 Reviews of Andrew Luper

December 12, 2021

Dealership Rating
Employee Rating

Staff was polite and very accommodating. Didn’t have to wait as long as I expected!! Thanks for getting me in an out quickly!! More

by VW moma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Adam

December 12, 2021

Dealership Rating
Employee Rating

They were courteous and efficient and explained what I needed very well and why I needed it. More

by tlkoch04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

December 11, 2021

Dealership Rating
Employee Rating

Came in for appointment for dealer recall. Dealer kept me waiting for 3 hours no courtesy car no coffee in waiting room just terrible service More

by Cardinaltlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mack Butler

Dec 13, 2021

Crain Volkswagen of Fayetteville responded

Mr. Lee, I apologize that our service did not meet your expectations. The recall on your vehicle required our service techs to remove the back bumper on your vehicle to get to the area and part that needed service. This is a fairly extensive repair and does require some time to accomplish. We could have done a better job communicating to you the time it would take to complete the recall, again I apologize. At this time we do not have any courtesy vehicles available because of the shortage of inventory in general. No excuse for not having coffee. Anytime you are at the dealership, if there is not coffee available, just let your service advisor or our receptionist know and we are happy to make you a fresh pot. If you have questions or additional comments please call me at 479-695-5807 or if you prefer email at: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

December 06, 2021

Dealership Rating
Employee Rating

Very nice and knowledgeable service department. Took care of everything I needed done in record time. Thanks More

by ScrapLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

December 04, 2021

Dealership Rating
Employee Rating

Excellent customer service always!!!Service with a Excellent customer service always!!! Service with a Smile!!! Worth the drive from VB to Fayetteville!!!! More

by CARESSA0921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

December 03, 2021

Dealership Rating
Employee Rating

Once I figured out how to make an appointment (I did it online, because I tried calling and never got a call back), I left my car with them and they said what I was having done might take 2 to 3 hours. An More

by rusrob519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

November 23, 2021

Dealership Rating
Employee Rating

Great service from the front desk. Worked with my very difficult schedule on short notice. More

by JEFF@GATLINBURGHOMES.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

November 21, 2021

Dealership Rating
Employee Rating

Service began promptly at the appointment time and was completed within the time estimated. Waiting area was comfortable, with free WiFi More

by X3JONSES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

November 19, 2021

Dealership Rating
Employee Rating

The team works hard to take care of every concern. They explain in detail what they do to my car, and there recommendations. I do most of my on mechanical work and when I call the service department they a More

by OLENMARSHALLCONFELTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

November 18, 2021

Dealership Rating
Employee Rating

The service team is very knowledgeable and courteous. They took the time to explain everything at the schedule time, along the way, and at pickup time. Overall I’m very pleased. More

by jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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