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Andrew Luper
Andrew Luper at Crain Volkswagen of Fayetteville

Andrew Luper | Page 9

Service Manager

Crain Volkswagen of Fayetteville

2011 W Foxglove Dr
Fayetteville, AR 72704

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271 Reviews
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271 Reviews

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271 Reviews of Andrew Luper

September 19, 2022

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Employee Rating

Once they were able to pull up the extent of my contract for our 2020 Jetta, everything was fine! Pleased! More

by ANN_BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bradon Grisham, Mack Butler

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September 19, 2022

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Employee Rating

Fantastic service very knowledgeable and professional. Greeted with a smile by friendly staff. I would recommend this service center to all vw owners. More

by joneserbobbob100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler , Mason Montgomery

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September 18, 2022

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Employee Rating

Friendly people, fast service. They even told me I didn’t need the wiper blades I thought I needed More

by FLYFAST269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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September 18, 2022

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Employee Rating

The service guys are great. Always enjoy talking to them. And the detailer did a fantastic job! More

by ROBIDEAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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September 17, 2022

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Employee Rating

Great people, great establishment. I was able to eat lunch unbothered. Ray is the best, Mack is a close second. Jk they're all great More

by SLIDESHOOTER2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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September 15, 2022

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Employee Rating

Spent over $4,000 and my car still does not work. Service manager did not want to speak with me. Poor guy at desk was dealing with two of us with the same experience while the service manager hid in More

by Lisa Morstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Sep 16, 2022

Crain Volkswagen of Fayetteville responded

Ms. Morstad, I certainly understand why you would be frustrated after you have spent so much money and your vehicle is still not operating properly. Please understand that some parts for your 2003 Beetle are difficult to find and in you case there were parts that we simply could not find or order at this time. I know our service manager Andrew Luper, is happy to visit with you and if you have questions please call him at 479-695-5951 or our service department. We thank your for and appreciate your business. Regards. Rick McGaugh Customer Relations Manager Crain VW richardmcgaugh@crainteam.net

Sep 16, 2022

Crain Volkswagen of Fayetteville responded

Ms. Morstad, Thank you for your feedback. We will use your service experience as an opportunity to improve our communication and interaction with our customers. Regards, Rick McGaugh Customer Relations Manager Crain VW

Sep 16, 2022

Lisa Morstad responded

As I mentioned, Andrew Luper refused to talk to me when I was there. The part that was still unable to be located was on the original service agreement last November 2021. Your dealership spent thousands of dollars on my 80 year old mother's car and never mentioned during two other service calls for the same issue that you were unable to locate that part. Lucky for us, University Auto was able to repair it. I only spend time responding because another person was having the experience I was ehrn i was trying to talk to Andrew and I don't want another person to go thru this. You need to audit your service department ASAP!

September 14, 2022

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Employee Rating

Great customer service and accommodating waiting area, nice and clean, kid friendly. Not too long of a wait. More

by CLSLAY21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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September 14, 2022

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Employee Rating

Price more than double the price for oil service than the community prices. They tried the dirty air and cabin filter scam. The ones they showed me were not the filters from my car. Also said I needed new More

by rfeezell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mack Butler

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Sep 14, 2022

Crain Volkswagen of Fayetteville responded

Mr. Feezell, Our dealership pricing is competitive with other dealerships in the area. Yes, if you choose to have service at a Wal-Mart, or independent service center, chances are they will be cheaper. We use VW authorized filters and recommended oil blends. In regards to your cabin filter, yes you were presented with your cabin filter. Our records indicate that we recommended a cabin filter change over a year ago that you also declined. The wiper recommendation was also based on the more than a year since your last service. Please keep in mind, we will always recommend parts and service that will keep your vehicle in top condition. These are recommendations only, you will always have the option to complete the service, have the service done at another location or as in your case decline the service. We feel that as a certified VW dealership, we owe it to our customers to advise them of their service needs. If you have additional comments or questions please call me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW

September 12, 2022

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Employee Rating

I am grateful for how my issues with my car were resolved. Really appreciate your communication and quick actions. Everything is working now. Thank you very much. More

by MAVIKR09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

September 11, 2022

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Employee Rating

Very professional and courteous team. Everything was explained in full detail. They handled my vehicle with great care - right down to the complementary wash and vacuum. Will use their More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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