Andrew Palencia

***Edited**I’ve been coming here for over 5 years now, and the service has been CONSISTENTLY OUTSTANDING!! Huge thanks to Kenneth James for his professionalism and care, and to the technicians at Longo To and the service has been CONSISTENTLY OUTSTANDING!! Huge thanks to Kenneth James for his professionalism and care, and to the technicians at Longo Toyota of Prosper for their precisely ACCURATE and RELIABLE work every time. This team truly goes above and beyond. They do fabulous job with car DETAILING too! Made it look like NEW again! Keep shining and rising! *Original Post* My Service Writer, Kenneth Cole James, has always been amazing! Kenneth demonstrates understanding of customer needs and makes sincere efforts to meet those needs. He is unbiased and professional when making recommendations for the items that need to be taken care of for the vehicle. He carries solid knowledge and explains mechanisms, risks, and benefits of recommended service items; for example, radiator (cooling system) flush, and drain and refill of transmission fluid. He also accommodates the service schedule to fit our schedule. Kenneth also demonstrates great respect for clients and sincere commitment to customer satisfaction!! The quality of work done by Mechanics at Longo Toyota of Prosper is also great! I have been going to this place for over 2 years now and never had an incident when I had to go back to them because they had forgotten on some items or the items not been well taken care of. Customer service is important but quality of work is equally important to me, which both are provided at this dealership to my experiences!!! I also appreciate the periodic promotions or service specials they have to provide competitive pricing!! I think the leadership is doing amazing job running this dealership and you can feel the culture of the company and their commitment for customer satisfaction and quality!! I feel Toyota’s philosophy of Lean Six Sigma is best reflected at this dealership!!!!! Thank you all @Longo Toyota of Prosper for your hard-work and commitments to world class service and quality despite all the challenges of current time!! More

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I’ve come in for service a few times now on both of my vehicles. Longo Toyota has treated me well each time. It’s more expensive to get the work I need done versus going to a local shop, but at least it’s vehicles. Longo Toyota has treated me well each time. It’s more expensive to get the work I need done versus going to a local shop, but at least it’s backed by Toyota this way. More

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Was a great experience and Harrison was an excellent Salesman! Seemed very organized and clean! Salesman! Seemed very organized and clean! More

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Fantastic! ! "Weston" is the best & he has helped me since 2019 when I bought my Rave 4! Longo is excellent for maintenance & Purchasing a Toyota ...wonderful ! "Weston" is the best & he has helped me since 2019 when I bought my Rave 4! Longo is excellent for maintenance & Purchasing a Toyota ...wonderful employees who genuinely want to help & great smiles too! More

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Excellent Service in minimum time Competent staff and good communication Neat and clean environment. Availability of parts good communication Neat and clean environment. Availability of parts More

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Dealership was very professional and Courteous. The work was done in a very timely manner. The work was done in a very timely manner. More

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My experience was good from the employees to the service I would recommend to my friends I would recommend to my friends More

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I like the fast service and the kindness of the people that work there Real professionals that work there Real professionals More

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It was a great experience every thing was extremely good. Kenneth was a pleasure to work with Kenneth was a pleasure to work with More

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