Andrew Perry | Page 15

Great car, but not thrilled with dealer In June, my 2006 Honda Odyssey was totaled when someone rear ended me on Southern State Parkway. I loved that car, and needed to replace it quickly w In June, my 2006 Honda Odyssey was totaled when someone rear ended me on Southern State Parkway. I loved that car, and needed to replace it quickly with a similar vehicle. After quite a bit of shopping, my husband and I found a car we liked that was reasonably priced at North Shore Honda. The salesman, Andrew was generally ok, although when we found minor things that needed repair, he tried to convince us that a used car is "as is". We were there on a Sunday and were pushed to pick up the car by Monday so that the dealer could reach the monthly quota. When we went to write up the deal, we were surprised to find delivery and dealer prep charges amounting to $1170. This significantly raised the price of the car, and is something I have never before experienced when buying a used vehicle. When I complained to the manager who was there that day (sorry, I don't remember his name) he basically said that the vehicle was priced well, and that they had to make a profit somewhere. Excuse me, but why not be up front about the price in the first place? The tires were almost worn out, and they would not give me new tires. I asked if they would perhaps consider replacing the tires at dealer cost, was told yes and then quoted $200 a tire. I have since purchased Michelin Defenders at $153 per tire plus mounting and balancing (total cost $830.93 including all fees, tax and alignment), I was also quoted dealer's cost of about $1000 to change the timing chain (another concern I have, as I know I will need to do it soon, and would rather have started fresh). I was told that the car could not be checked by my mechanic unless he came to North Shore (from Freeport) the next day. When I bought my 2006 Odyssey, the Sales person (Bonnie at what is now Honda-Manhasset)) drove the car to my mechanic herself and made sure his concerns were addressed. Unfortunately, she did not have the car we needed this time. I would deal with her again in a heartbeat. In the end, I purchased the car, as I really needed a car and liked this one (and still do). I got the same financing story as I have read, although they were a little more flexible about the down payment, letting me put more on a charge card than they normally allow as I was waiting for payment from the insurance for the accident. I also had to sign a paper that I would pay $600 if I prepaid the loan before 7 payment were paid, and they took my American Express info to insure said payment. I was told that I could not arrange my own financing if I wanted the price quoted on the car. I think this is very sneaky. I am happy with the car, but after driving it for a while, have found several problems I wish I had noticed before purchase, the most serious being some rust on the bottom of the drivers door opening that I know I will need to fix soon so it doesn't eat my car. I didn't even bother trying to get North Shore to fix these issues, as none would come under the "Safety" issues covered by the lemon law warranty. So yes, this was a very mixed experience. After thinking about previous experiences and talking to my daughter about a very positive experience she just had purchasing a Honda Civic from a dealer in MI, I felt I had to express my feelings about this experience. I will not return to this dealership in the future or recommend them. More

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2nd Lease! I went to this dealership 3 years ago and dealt with such a nice man named Andrew. When my lease was up I went back to the Glen Cove dealership (mind I went to this dealership 3 years ago and dealt with such a nice man named Andrew. When my lease was up I went back to the Glen Cove dealership (mind you I live in Valley Stream) and Andrew assisted me again. This was not a place that I walked into and felt pressured, no one seems pushy at all. Furthermore, I gave them a price range and they did not make it seem impossible like a lot of dealerships will try to do; just be realistic with yourself! More

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Went above and beyond Matt Adler made my 3 days! That was a play on making my day. So, Sunday was my first time visiting North Shore Honda to potentially purchase not only Matt Adler made my 3 days! That was a play on making my day. So, Sunday was my first time visiting North Shore Honda to potentially purchase not only my first SUV but my first Honda as well. While test driving the CR-V there was an unknown noise that had me concerned (It ended up being a loose seat from the previous owner's frequent use). When I explained that I didn't like what I heard he and my salesman took my car for a ride with Matt listening for and finding the noise. He then promised that even if I didn't decide to purchase the car that his concern above making sales is the overall satisfaction and safety of North Shore Honda's customers. While going over the purchase price and the financing, I expressed that I needed a certain price frame in order to want to move forward. Not only did Matt say he would do whatever he could to get the price the closest to what I needed but he also offered an uncommon deal and made an immediate phone-call/demand to get a price for my car to be traded in. What made that special is that I knew that I would be lucky if I got anything for the car, but definitely didn't think that I'd get above $300 for my car but Matt got above and that price. I also arrived there a half hour before they were closing,with the thought that it wouldn't take that long to talk about price. To make sure I completely understood any and all questions that I had, Matt gave me all of the time I needed, which resulted in being there after closing time. At the point of leaving I thought for sure that he was beyond annoyed and would graciously rush myself, my grandfather and my uncle to leave but he also bought us all something to drink and didn't even seemed to be bothered by it. Yesterday I decided to move forward with purchasing the Honda CR-V. Today I had to go back to get a service done and once again. From yesterday to today, Matt went above and beyond what was necessary, by: giving me Motrin for my headache, helping me as he was "off the clock"/ heading home, and he also making sure I was completely satisfied. As I drove off, I joked that he didn't have to worry about me ever coming back again and he replied that it would be his pleasure if I did. Bill also went above and beyond for me. I might not ever have to go back but I definitely will recommend others to go. Sorry this was so long, but it was the least I could do to show my appreciation. More

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Excellent Experience Overall This is our second experience with North Shore Honda within two years and l have to say it was yet again a great experience for our family. Our older This is our second experience with North Shore Honda within two years and l have to say it was yet again a great experience for our family. Our older daughter bought her first brand new car over a year ago from North Shore Honda and had such a wonderful experience with the staff there that our youngest daughter chose to follow the same route. She too had the same experience. The staff are so friendly and go out of their way to make the experience a pleasure for the whole family. Thank you to both Andrew, Eddie and Matt for your time and efforts, we truly do appreciate it. Andrew walked in the pouring rain and lightning on the day we arrived to view cars and helped to finalize everything on the day of pick-up. Eddie is such a friendly guy and went over all the possibilities for our daughter in regards to finances and Matt made sure the car was in perfect condition for pick-up. We will be back. More

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Great Dealer/Great salesman John Shroeder made my purchase experience a very good one. This is the second car I purchased from him. Very courteous, very professional, highly re John Shroeder made my purchase experience a very good one. This is the second car I purchased from him. Very courteous, very professional, highly recommend. Andrew Perry showed me a used car. I didn't go that path but he was very courteous. More

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GREAT EXPERIENCE!!!! My husband and I were interested in purchasing a Honda Accord and in doing some research on line, came cross North Shore Honda. We saw some possibili My husband and I were interested in purchasing a Honda Accord and in doing some research on line, came cross North Shore Honda. We saw some possibilities and decided to visit the dealership. In addition, we read the reviews of the Sales Consultants and were impressed with that of Andrew Perry. Accompanied by our son, we went into the dealership on Saturday, April 26 and met with Andrew . He welcomed us, showed us the cars we were interested in, answered all our questions, took us for a test drive and when we made the decision to purchase, he completed the preliminary paperwork. Because it was late Saturday afternoon we returned on Monday April 28 to pick up the car and sign the necessary documents. He walked us through each document and explained to us everything in detail. including warranty, maintenance, etc. Andrew was most courteous and knowledgeable of the product; we felt very comfortable with him. He did not force us into making the decision to purchase as most sales persons do. His professionalism was a breath of fresh air and we would highly recommend him without hesitation, to our friends and to anyone interested in purchasing a vehicle from North Shore Honda. More

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Let me first talk about the dealership. North Shore Honda is truly a great place for buying a car. The atmosphere there is very relaxed, and people are really friendly and helpful. They treat you like a frie is truly a great place for buying a car. The atmosphere there is very relaxed, and people are really friendly and helpful. They treat you like a friend, they are also great with kids! :) Andrew was introduced to us when we first arrived at the dealership. He understood our needs and quickly gave us a test drive with the exact model and trim we wanted without any question. We knew what we wanted, a 2014 CR-V. Andrew was very knowledgeable, and if he didn't have an answer, he would find it out for you. The price given to us was very reasonable, comparing to other quotes we got. The whole buying process was very pleasant, and he's very honest, which is a very valuable quality in car sales. Even our 3 and half years old boy liked him. We really could not ask for more! Eddie was great, too! Very understanding and patient. He and Andrew helped us get the best deal we could ever have. We are very happy and satisfied with the service we've got. No doubt, we will definitely refer North Shore Honda to anyone we know. The deal, the service, the friendly and family oriented atmosphere, and the expertise is really 2nd to none, in our opinion. Thanks Andrew and Eddie, and all other folks at North Shore for making our car purchase experience amazing! More

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BEST EXPERIENCE BUYING A CAR!! Andrew Perry is unlike any car salesman I have ever worked with. I never write online reviews, but I just had to share with the public so they could also have a positive car bu car salesman I have ever worked with. I never write online reviews, but I just had to share with the public so they could also have a positive car buying experience. He is honest, upfront, kind, and not the aggressive-in-your-face-like-you-better-take-this-deal kind of guy. I went to many different dealerships but had to go back to Andrew. If you are looking to buy a Honda, go to ANDREW PERRY! More

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My wife and I traded in our 2010 Honda Pilot and purchased a new 2014 CRV. Andrew Perry was our Sales Consultant. He was friendly and patient. He clearly explained our payment options and by the purchased a new 2014 CRV. Andrew Perry was our Sales Consultant. He was friendly and patient. He clearly explained our payment options and by the end we felt we truly understood why our monthly payment would be what it was. Eddie Haas was also professional and friendly. Overall great experience and we would recommend this dealership to anyone. More

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Sales people were friendly and knowledgeable. They answered all our questions. The price was fair compared to other dealers. We didn't feel pressured to buy extras. Overall this was a good car-buyi answered all our questions. The price was fair compared to other dealers. We didn't feel pressured to buy extras. Overall this was a good car-buying experience. More

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